Customer Service Lead
Resume:
Dalina Bogan
Warranty & Lead Customer Service Representative-Clarke Power Service, inc.
Falmouth, KY 41040
**************@*****.***
I would like to secure a position that will allow me to utilize my office and Diesel engine service experience to become part of a team and have a successful career. A place where I can continue to improve my skills inside the office while expanding my knowledge in the service / parts field outside of Detroit Diesel and Freight liner . Hopefully you’ll give me the opportunity to become apart of your company.
#readytowork
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
AAA Club Alliance Bob Sumerel-Alexandria, KY
July 2023 to April 2024
Handled customer request for vehicle maintenance from start to finish, worked as a team to meet sales goals, very detail oriented, completed daily and weekly cycle counts of parts inventory, ordered parts and processed PO parts invoices. Built customer relationships by being honest and building trust in the handling of all repairs or maintenance needed to delivery them and their families safely during their travels.
TSA
TravelCenters of America-Walton, NY
October 2020 to January 2021
I was the drivers first and last point of contact. I staged trucks in appropriate bays and assigned the tech on duty that was qualified for the job. I looked up parts on access freight liner by vin number, checking to make sure it hadn’t superseded. Calling and emailing companies to get approval on estimates. Spoke with local parts houses to order correct part needed to complete job in timely manner. Completed invoice and received payment from customer to get then back out the door. Lead Customer Service Representative & Warranty
Clarke Power Services, Inc.-Georgetown, KY
December 2015 to April 2020
Ran 2nd shift mechanics, billing, parts, and general operations. Was transferred to 1st shift as Lead CSR and took care or billing main account and daily/monthly reports. Helped control and maintain parts inventory. Dealt with driver complaints and issues to make sure they were back safely back the road in timely manner. Was promoted to Warranty and delt daily with Allison transmissions and Detroit Diesel warranty staff to prepare and submit warranties in timely manner. Also trained new staff with our procedures and company policies.
Office Manager/Bookkeeper
Blue Beacon Truck Wash-Walton, KY
July 2013 to November 2015
41094)
Maintain daily books and general ledger
Accounts receivable / Accounts payable
Completed payroll accurately and punctually
Composed and completed daily, monthly, quarterly, controllable cost, sales, and labor reports for upper management and corporate offices.
Worked daily with upper management to identify improvements to increase efficiency, productivity, sales, and control labor cost.
Line Worker/Assembly
DANA INC-Dry Ridge, KY
August 2012 to June 2013
41035)
Worked on assembly line
Worked in the paint booth
Worked in quality checking the axles for any imperfections in assembly before being shipped Shift Manager
Dollar General-Dry Ridge, KY
June 2011 to July 2012
41035)
Managed employees on shift with nightly task to be completed in timely manner Helped customers with questions or concerns that needed to be handled by management Handled money and made sure deposits were correct
Open and closed store depending on scheduled freight trucks arrival Service Clerk
Bevins Motor Co. Inc-Georgetown, KY
February 2010 to April 2011
40324)
Talked with the customers with their problems and concerns to check in equipment being serviced Scheduled service calls by customers request when they could not bring equipment in shop Made sure customers needs were met and handled correctly and in a timely manner, to keep customer happy
Scheduled all deliveries and pickups with rollback Shift Manager
Tractor Supply Co-Williamstown, KY
July 2007 to February 2010
41097)
Assisted customers with questions about products and finding the correct items they were looking for Keeping our team on track and making sure they completed their daily task and cleaning was complete Help the elderly and disabled get their purchases to the vehicle Ordered special request for customers that were not in stock Handled all returns
Made daily deposits
Education
Diploma
Pendleton County Memorial High School
May 2004
Skills
• Customer Care
• Customer Service
• CSR
• Financial Report Writing
• Diesel Engine Repair
• Service writing
• Customer service
• Phone etiquette
• Dealership experience
• Shift management
• Accounts receivable
• Sales
• Cash handling
• Office management
• Organizational skills
• Cash register
• Stocking
• Auto service management
• Negotiation
• Outside sales
• Supervising experience
• Management
• Leadership
• Inventory control
• POS
• Data entry
• Administrative experience
• Office experience
• Clerical experience
Certifications and Licenses
Driver's License
Assessments
Basic computer skills — Proficient
February 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
April 2020
Scheduling and budgeting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Office skills and detail oriented
Use a thin client, with use of three monitors, and multiple different programs Attended 4 Microsoft Office classes in college
Excel, Word, Power Point, Outlook, Access
Fax Machine and telephone systems
Automotive experience and basic knowledge of cars, tractor and trailers, and diesel engines. Very organized and keeps a clean work environment. Dalina M. Bogan
Cell: 859-***-****
**************@*****.***
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