Customer Service Call Center
Resume:
Efua B. Quansah -Akuamoah
Columbus, OH *****
*********@******.***
A Woman who is vibrant and determined individual who is result oriented and seeks to utilize her skills, knowledge and experience acquired. I am an open-minded person with a high level of integrity with good interpersonal relations.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Relationship Banker
Bank of America-Columbus, OH
March 2024 to October 2024
Open account,
As a relationship banker I was professional offering a variety of banking services to my clients, such as loans, mortgages, offers for savings or investment opportunities, and advice on a number of issues. Debit cards maintenance
Account maintenance
Customer service
Cash handling
Printing account statements
Wire transfer
Approval queues
Etc.
Associate Banker-ME
JPMorgan Chase-Columbus, OH
June 2020 to November 2023
Relationship Banker
Opening accounts
Teller
Debit cards maintenance
Account maintenance
Customer service
Cash handling
Printing account statements
Wire transfer
Approval queues
Etc.
Customer Service Call Center Representative
Affinion Group-Columbus, OH
November 2018 to August 2020
Customer service representatives
Members services and support agents
Retail Sales Associate
Nordstrom-Columbus, OH
May 2018 to November 2018
Cashier
Customer service
Call Center Representative
JCPENNEY-Columbus, OH
April 2018 to August 2018
receiving Call
placing orders
customer service
Front Desk Receptionist
Nardor dental care-Miami-Dade County, FL
January 2017 to March 2018
Front desk & receptionist
Customer service
Supervisor
Macy's-Miami, FL
December 2015 to May 2017
Cashier
Customer service personnel and call center
Sales associate
HR Administrative Assistant/Receptionist
PNC Financial Services Group-Miami, FL
February 2013 to September 2015
Organizing, updating, and maintaining personnel records and databases Assisting with payroll, recruitment, and training processes Scheduling appointments, meetings, and events
Answering general HR queries and communicating with employees Handling employee changes, terminations, and documentation. Education
Associate's degree in Business Administration
Franklin University - Columbus, OH
January 2020 to January 2022
High school diploma or GED
Chapel Hill High School - West, TX
Online course in Information Security Analyst
Skills
• Bank tellar (2 years)
• Cash Register (1 year)
• Customer Relationship Management (3 years)
• Customer Service (4 years)
• Receptionist (2 years)
• Call Center
• Customer Care
• Customer Support (7 years)
• Dental Assisting
• Upselling
• Office Management (4 years)
• Dental Receptionist
• Medical Billing
• Insurance Verification
• Retail Sales (5 years)
• Business Development
• Chairside Assisting
• Recruiting
• Front desk
• Accounts receivable
• Banking
• Account Management
• Communication skills
• English
• Management
• Data Entry
• Telemarketing
• Customer service (8 years)
• Inside sales
• Computer skills
• Marketing
• Banking
• Cash handling (8 years)
• Retail sales
• Customer relationship management
• Cash register (8 years)
• Cash management
• Interviewing
• Outbound sales
• Business development
• Management
• Research
• Microsoft Access
• Front desk
• Sales (8 years)
• Windows
• Live chat
• Restaurant experience
• English
• Store management
• Supervising experience
• Technology sales
• Typing
• Insurance Sales
• Financial services
• Financial planning
• Upselling
• Account management
Languages
• Fanti - Fluent
• Twi - Fluent
• Spanish - Beginner
Certifications and Licenses
driver's license
Present
Groups
Women’s on the Move
Present
Additional Information
SKILLS AND ABILITIES
• Customer Service
• Risk Management
• Consumer Products and Solutions
• Overcoming Objections
• Risk Management
• Cash Management
• Demonstrating Technology
• Relationship Management
• Active Listening
• Problem Solving
• Critical Thinking
• Multitasking
• Adapt very fast to changes and new trends of working as well as striving to learn new techniques to make work more efficient.
• A very good team player
• Very meticulous, efficient and effective in performing duties
• Good research and writing skills
Contact this candidate