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Customer Service Call Center

Location:
Columbus, OH
Salary:
33
Posted:
November 21, 2024

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Resume:

Efua B. Quansah -Akuamoah

Columbus, OH *****

*********@******.***

+1-561-***-****

A Woman who is vibrant and determined individual who is result oriented and seeks to utilize her skills, knowledge and experience acquired. I am an open-minded person with a high level of integrity with good interpersonal relations.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Relationship Banker

Bank of America-Columbus, OH

March 2024 to October 2024

Open account,

As a relationship banker I was professional offering a variety of banking services to my clients, such as loans, mortgages, offers for savings or investment opportunities, and advice on a number of issues. Debit cards maintenance

Account maintenance

Customer service

Cash handling

Printing account statements

Wire transfer

Approval queues

Etc.

Associate Banker-ME

JPMorgan Chase-Columbus, OH

June 2020 to November 2023

Relationship Banker

Opening accounts

Teller

Debit cards maintenance

Account maintenance

Customer service

Cash handling

Printing account statements

Wire transfer

Approval queues

Etc.

Customer Service Call Center Representative

Affinion Group-Columbus, OH

November 2018 to August 2020

Customer service representatives

Members services and support agents

Retail Sales Associate

Nordstrom-Columbus, OH

May 2018 to November 2018

Cashier

Customer service

Call Center Representative

JCPENNEY-Columbus, OH

April 2018 to August 2018

receiving Call

placing orders

customer service

Front Desk Receptionist

Nardor dental care-Miami-Dade County, FL

January 2017 to March 2018

Front desk & receptionist

Customer service

Supervisor

Macy's-Miami, FL

December 2015 to May 2017

Cashier

Customer service personnel and call center

Sales associate

HR Administrative Assistant/Receptionist

PNC Financial Services Group-Miami, FL

February 2013 to September 2015

Organizing, updating, and maintaining personnel records and databases Assisting with payroll, recruitment, and training processes Scheduling appointments, meetings, and events

Answering general HR queries and communicating with employees Handling employee changes, terminations, and documentation. Education

Associate's degree in Business Administration

Franklin University - Columbus, OH

January 2020 to January 2022

High school diploma or GED

Chapel Hill High School - West, TX

Online course in Information Security Analyst

Skills

• Bank tellar (2 years)

• Cash Register (1 year)

• Customer Relationship Management (3 years)

• Customer Service (4 years)

• Receptionist (2 years)

• Call Center

• Customer Care

• Customer Support (7 years)

• Dental Assisting

• Upselling

• Office Management (4 years)

• Dental Receptionist

• Medical Billing

• Insurance Verification

• Retail Sales (5 years)

• Business Development

• Chairside Assisting

• Recruiting

• Front desk

• Accounts receivable

• Banking

• Account Management

• Communication skills

• English

• Management

• Data Entry

• Telemarketing

• Customer service (8 years)

• Inside sales

• Computer skills

• Marketing

• Banking

• Cash handling (8 years)

• Retail sales

• Customer relationship management

• Cash register (8 years)

• Cash management

• Interviewing

• Outbound sales

• Business development

• Management

• Research

• Microsoft Access

• Front desk

• Sales (8 years)

• Windows

• Live chat

• Restaurant experience

• English

• Store management

• Supervising experience

• Technology sales

• Typing

• Insurance Sales

• Financial services

• Financial planning

• Upselling

• Account management

Languages

• Fanti - Fluent

• Twi - Fluent

• Spanish - Beginner

Certifications and Licenses

driver's license

Present

Groups

Women’s on the Move

Present

Additional Information

SKILLS AND ABILITIES

• Customer Service

• Risk Management

• Consumer Products and Solutions

• Overcoming Objections

• Risk Management

• Cash Management

• Demonstrating Technology

• Relationship Management

• Active Listening

• Problem Solving

• Critical Thinking

• Multitasking

• Adapt very fast to changes and new trends of working as well as striving to learn new techniques to make work more efficient.

• A very good team player

• Very meticulous, efficient and effective in performing duties

• Good research and writing skills



Contact this candidate