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Financial Customer Service

Leominster, MA, 01453
July 27, 2020

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Didier Kana Nsimba

** ***** ****** ***. *, Leominster MA 01453. Phone 978-***-****


Talented business management professional able to maximize team performance through top management skills and business acumen.


Data collection and analysis MS Office, Word, Excel and Power Point

Business administration Negotiation

Business planning Staff management

Consulting Bilingual (French and English)

Inventory control and record keeping


2019 Independence University - Salt Lake City, UT

MBA - Business Administration, 2019

2002 University of Kinshasa - Republic Democratic of Congo

Bachelor of Science - Sociology, 2002


May 2019: Shift Supervisor

The Institute of Professional Practice, Inc - Leominster, MA

Analyze data to inform operational decisions or activities.

Prepare staff schedules or work assignment.

Monitor performance of organizational members or partners.

Implement organizational process or policy changes.

May 2017 to May 2019: Direct Care Professional

Minute Man Arc - Concord, MA

Documented client health or process.

Administer basic health care or medical treatment.

Assisted clients to facilitate independence or well-being.

Executed basic banking and bookkeeping tasks.

January 2015 to May 2017: Sale Associate

Shaw's Market - Leominster, MA

Provide excellent customer service

March 2005 to 2015: Senior Loan Officer

FINCA International Inc - Gombe, Kinshasa

Originated, reviewed, processed, closed and administered customer loan proposals

Assisted senior-level credit officers with complex loan applications. Compiled database of loan, applicants' credit histories, corporate financial statements and other financial information

Handled various accounting transactions.

Assessed clients' financial situations to develop strategic financial planning solutions.

Selected investments based on quantitative analysis of stock performance, financial ratios and financial reports.

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