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Human Resources Director

Timonium, MD
July 26, 2020

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Gabriela Guzzo


Professional Summary

High-achieving HR Director adept at driving company growth and productivity by locating the best talent and establishing effective, modern policies for the workforce. Driven to provide employees with exceptional service and experiences.

Work Experience

Fiddler’s Elbow Country Club, Bedminster, NJ - Human Resources Director January 2017 - Present

●Devised hiring and recruitment policies for 120 F/T - 360+ P/T & Seasonal employees

●Liaised between multiple departments to improve communications

●Revamped on-boarding process; entirely online/paperless platform; application, paperwork, handbook & new hire orientation

●Created & conducted structured interviews for all positions to ensure consistency in hiring practices

●Implemented ATS, HRIS, Payroll, Time/Attendance, HCM & LMS software

●Created user-friendly employee handbook

●Created training materials & quick reference guides to assist with software

●Created and implemented forward-thinking initiatives to improve employee engagement through creation of Employee Facebook Page, weekly Staff Newsletters, Team-Building exercises, Survey Monkey and various Staff Events

●Planned and executed Flu Shot Clinic, Biometric Screenings, Wellness Fair, Staff Development Day, annual Staff Holiday Party events

●Updated all job descriptions to ensure ADA compliance

●Developed job specific performance evaluations

●Implemented and oversaw H2B/J-1 Visa/Green Card programs

●Established rapport with local organizations to generate new recruitment resources

●Oversaw workers' compensation program for employees injured on job

●Updated and submitted all EEO-1 and OSHA submissions

●Addressed employee conflicts with appropriate urgency, following all corporate procedures

●Monitored administration of benefits program to maintain compliance with employee insurance program

●Monitored and handled all employee claims, including performance-based and harassment incidents

●Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards

●Provided immediate updates to entire employee pool when policies and procedures were altered

●Answered employee inquiries regarding health benefits and 401k options

Publick House, Mountainside, NJ - Human Resources Manager

March 2015 - January 2017

●Reinvented on-boarding process

●Created structured interviews for FOH positions; implemented new hire mentor program

●Monitored and handled employee claims, including performance-based and harassment incidents

●Created performance management system to track new hires' performance

●Increased employee engagement through participation in local events

●Updated Employee Handbook; ensured company policies and procedures were defined and communicated

●Projected staff levels to accommodate high volume events based on past sales history which led to better customer service and employee productivity

●Organized and updated all employee files (I-9, W-4, corrective action, ABC, etc.)

●Ensured employees complied with state regulations for handling food and alcohol; developed training materials and seminars

●Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards

●Reduced workers' compensation claims; instituted corporate safety training program

Grace Smith House, Poughkeepsie, NY - Residential Coordinator

May 2013 - July 2013

●Maintained responsibilities while permanent employee was on maternity leave; previously held Human Resources Intern role (December 2012 - May 2013)

●Developed and implemented service programming and operational guidelines to meet residents' needs and preferences

●Managed maintenance of facilities' physical condition, inspecting grounds regularly to identify and coordinate needed repairs and upkeep

●Assisted residents with transitioning into new living environment and maintained strong relationships with residents

●Collected feedback from residents and family members to identify opportunities for program and operational improvements

●Provided emotional support and counseling to residents coping with stress, loss and other emotional needs

●Maintained important organizational paperwork and resident data in orderly and accessible manner

●Delivered referrals and information to residents and families about available services, programs and resources

●Accompanied residents to meetings and court appearances

●Conducted tours, orientation and educational sessions for residents and families

●Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes

●Recommended improvements for resident care and satisfaction and held weekly meetings with upper management to advocate for resident needs


●SUNY New Paltz New Paltz, NY 2013- B.A. in Psychology

●Montclair State University Montclair, NJ 2016- M.A. in Industrial /Organizational Psychology

Continuing Education Research Certification

●CMAA, SHRM & Fred Pryor Seminars: Workers' Comp, Essentials of HR Law, FMLA Compliance, Leadership-Team-Building and Coaching Skills, OSHA Compliance (2017 & 2018, 2019) & more

●APA Convention, Washington D.C. “Can Individuals Distinguish Between Dread and Anxiety” 2012

●Certified TIPS (Training Intervention Procedures) Instructor

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