Dean D. Silvestre

**** ******** *** ***** *****, CA 91911

Phone: 619-***-**** E-Mail: adetwz@r.postjobfree.com

Objective: To promote heath advocacy in all aspects through assurance of providing the

highest level of service, responsibility, and to partake in excellent patient

satisfaction.

Highlights:

Proficient in Healthcare preparation (Advanced knowledge of medical terminology)

Bilingual (Basic Spanish Speaking, reading/comprehension), Tagalog (partially fluent)

18 years of customer service (specialization in Healthcare, Insurance verification)

Experience in pediatric care setting

Experience in aiding via Quality Assurance ensuring accuracy on files

Work History

Lowe’s - Seasonal Receiver/Stocker Overnight, April 2020 to current

• Responsible for distributing and stocking merchandise

• Complete pack down from top shelves for clear effective organization

• Experience in operating various machinery (Ballymore, Forklift)

• License to operate power equipment (i.e., Order Picker, Narrow Reach)

• Ensuring compliance with standards and protocols

• Maintained safe and secured work environment, including conducting safety reviews, noting

hazards, keeping aisles clear, securing doors and gates

• Adhered to all safety requirements relevant to job duties: top stock safety, use of aisle blockers,

tether line on power equipment

• Operated store equipment as needed due to specific role (i.e, Zebra phone, paging system,

computers, flooring cutter, compacter baler)

Rady Children’s Hospital –

Patient Access Representative III Interim Shift Lead/Trainer,

Mar 2018 – June 2018 as Contractor for Axion Healthcare), converted to

core/permanent employee July 2018 to January 2020

Secured and provided appropriate medical business information from patient families

Identified documents by way of registration, obtaining medical consents

Experience with EPIC EMR Systems

Experience working in the Emergency Department at a highly active pace

2x’s Employee of the month within a 10 month tenure

Multiple awards for excellence in service (CARES award)

Verified insurance by way of Emdeon (RTE), website, and/or phone

Proficient with 10-key by touch, type 60 wpm with minimal errors

Basic use of Spanish: speaking, reading, comprehension

Experience collecting co-payments and/or cash collections

Easily mastered challenges, services, and organizational policies and protocols

San Diego Gas & Electric (contracted via AppleOne) –

Program Assistant III, 2016 – 2017

Administrative professional experienced in program development

Provided various levels of assistance to program managers in implementing incentive rebates via commercial, industrial and agricultural businesses to promote energy efficiency in local county

Assisted in program procedures through use of Microsoft Office: Excel, PowerPoint, Word

Experience in CISCO Systems (provided confidential coding in residential/business operations)

Experience in providing Quality Assurance ensuring accuracy on documents and applications

Proficient with 10-key by touch, type 60 wpm with minimal errors

Life Chiropractic Center – Chiropractic Assistant, 2014 - 2016

Healthcare professional experienced in patient care in chiropractic via health awareness and enlightenment

Administered Orthopedic and Neurological Physical exams

Processed, reviewed and filed X-Rays

Created patient files, recorded daily subjective and objective findings, and updated assessment tracking

Use of Microsoft Office: Excel, Word, PowerPoint for policies and procedures

Use of online mass email system for marketing purposes

Assisted in answering telephones, scheduled appointments, and completed insurance verification

Assisted in health education and delivered therapeutic exercises for assigned patients

M Beauty Clinic by Dr. Tess – Cosmetic Consultant 2012 - 2014

Remarkable ability to sell and increase sales production in cosmetic dermatology setting

Assisted in scheduling appointments

Use of speaking Tagalog partially to Filipino clients

Assisted in the development of strategic cosmetic payment plans

Negotiated and finalized contractual sales agreements

Use of MS Excel in creating daily spreadsheets

Maintained a proper filing system

San Diego Running Institute/WEBN Chiropractic – Sales Associate/Chiropractic

Assistant 2008 – 2011

Healthcare professional experienced in patient care in chiropractic via sports injuries

Administered therapeutic modalities and therapeutic exercises for assigned patients.

Assessed orthotic measurements and procedures in relation to biomechanics of exercise

Use of online mass email system via Mail Chimp for marketing purposes

Provided customer service via sales of running shoes as prescribed by chiropractic director

Organized events geared for 5K, 10K, and marathon training programs

Aided proper health nutrition specifically designed for marathoners

Life Chiropractic College West – Financial Aid Assistant 2003 - 2007

Maintained proper filing system

Provided Quality Assurance in cross referencing student information in alphabetical order

Retrieved archived files in warehouse

Provided assistance in financial aid information to attending students

Mailed information packets to prospective students and assigned students

Bally Total Fitness - Assistant Operations Manager/Personal Trainer 2001 - 2003

Top seller for personal training sales numerous times

Increased sales production 40% per monthly goals

Fitness professional experienced in customer service, program development and health awareness

Implemented and instructed exercise programs on specific basis for clientele

Serviced contractual agreements via sales production

Communicated various issues in operations, enforced polices within premise of the gym

Managed multidisciplinary task force

March 1998 through June 2001 - I attended school at Cal Poly Pomona University,

Pomona CA

Mt. San Antonio Community College - Athletic Training Internship 1999 - 2001

Provided immediate response to athletic injuries

Treated sports injuries (all sports) via therapeutic stretches, exercises, therapeutic modalities, and structural support by way of athletic taping

Proficient in triage setup in response as a first aid responder and assessment to bodily injuries

Educational Background

California State Polytechnic University, Pomona, CA

Bachelors of Science in Kinesiology (specialization in Athletic Training), June 2001

Kinesio Taping Practitioner, Certified July 2005

CPR (Basic Life Support) & First Aid Certified

**References available upon request.

Contact this candidate