Audrey Morrison

***** ******** *** ******* **. **152

313-***-****(cell)

Email: adetdf@r.postjobfree.com

Professional Experience

Greater Behavior Health Service.

Care Manager February 2019-February 2020

Provides Community Psychiatric Support Treatment (CPST) services and Therapeutic Behavioral Services (TBS) to persons with severe mental illness in an outpatient facility and in the community. May provide treatment to persons with substance use disorder as a secondary diagnosis.

Establishes therapeutic relationships, assesses complex problems, selects problem-solving interventions, and helps clients to function effectively.

Develops an Individual Recovery Plan.

Coordinates access to the recommended medical treatment services, employment assistance, housing assistance, and other targeted services.

Coordinates, conducts or participates in assessments; provides crisis assistance services; delegates recovery plan tasks to appropriate service providers; and monitors overall service delivery.

Attend educational opportunities and advanced training when required.

Central Community Health Board

Residential Liaison January 2016-February 2019

Monitor service providing’s to the residential homes for individuals diagnosed with mental disorders; also review and evaluation of facility’s in compliance with state licensure laws.

Conduct client interviews. Determine eligibility for programs, assist in application, provide options, and make referrals.

Ability to communicate orally with patients/residents, families, interdisciplinary team and other personnel.

Interact with patients to validate and update patient demographic information, either in person during check-in or over the phone.

Participate in office and team meetings.

Performs administrative follow up actions.

Attend educational opportunities and advanced training when required.

Target Warehouse (Temp) October 2015- January 2016

Hilo Driver (cherri picker)/ stocker

Load racks with merchandise for truck delivery

Delta Airlines– Cincinnati, OH March 2015 – October 2015

Call Center Representative

Managed large amounts of inbound and outbound calls in a timely manner.

Followed communication “scripts” when handling different topics.

Identified customers’ needs, clarify reservation information, research every issue and provide solutions and/or alternatives.

Seized opportunities to upsell Delta products when they arise.

Able to accept ownership for effectively handling customer issues, complaints and inquiries keeping customer satisfaction at the core of every decision and behavior.

Formed sustainable relationships and engage customers by taking the extra mile.

Preserved records of all conversations in our call center database in a comprehensible way.

Frequently attended educational seminars to improve knowledge and performance level.

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Compass Airline (Delta Connection) – Detroit, MI June 2008 – April 2015

Flight Attendant

Ability to communicate effective both orally and in writing to prepare and present guidance using tact and diplomacy during interaction with US and foreign aviation authorities.

Facilitated aircraft readiness, coordinated, conducted, and managed evacuation and other emergency situations.

Provided instructions and assistance to passengers to proceed by way of US Immigration and Customs Enforcement (ICE) personnel and other Federal Agencies in identifying passengers who pose a potential threat to national/public security from the flight deck.

Answered general and case-specific immigration questions from the flight deck.

Performed and conducted security checks for pre and post flight boarding in accordance with all applicable laws and policies for Department of Homeland Security and Federal Aviation Administration (FAA).

Trained and experienced with performing CPR & basic first aid/safety-related functions.

Federal Express (FedEx) Inc. – Detroit, MI June 1997 – November 2007

Handler, Customer Service Representative and Hilo Driver

Provided safe delivery and pick-up of packages and documents, while representing the company in a professional manner.

Ensured that packages conform to FedEx features of service, that proper labeling is accurate, and that all paperwork is complete, neat, and submitted.

Scanned packages according to prescribed procedures; demonstrated proficiency in features of service and equipment.

Southwest Airlines

Ramp Agent October 1997-January 1998

Shared responsibilities with other colleagues get the scheduled flights out on time.

Responsible for loading and off-loading of bags, mail and cargo onto the carts to delivery to awaiting passenger.

Directed aircraft in and out of the Detroit Metro Airport with the use of electronic wands.

California State Automobile Association (CSAA) – Oakland, Ca October 1995 – June 1997

Customer Service, Emergency Road Service representative

Answered and responded to incoming calls from member’s needing service for Lockout, fuel assistance, jump start etc.

Answered all incoming calls in a call center setting with members’ requests.

American Eagle Airline (Simmons) – Chicago Ill January 1990 – October 1995

Flight Attendant

Ability to communicate effective both orally and in writing to prepare and present guidance using tact and diplomacy during interaction with US and foreign aviation authorities.

As the Flight Attendant, my role is to facilitate aircraft readiness, coordinate, conduct, and manage evacuation and other emergency situations.

Provided direct and continuing assistance to US Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies in identifying passengers who pose a threat to national/public security from the flight deck.

Answered general and case-specific immigration questions from the flight deck.

Performed and conducted security checks for pre and post flight boarding in accordance with all applicable laws and policies for Department of Homeland Security and FAA.

Trained to perform CPR & basic first aid/safety-related functions.

Education / Specialized technical training

Wayne County Community College, Taylor, Michigan 48180 August 2012 – May 2014

Graduated, Associates of Art Degree in Psychology

Experienced and Knowledgeable with the following:

Proficient with the following Microsoft Office Products (Word, Excel and PowerPoint), Windows 7, 8 and 10.

Proficient with researching using social websites such as: Internet, Google, Bing, etc.

Specialized Training

Incident Reporting - RLMS Certificate

Workplace Violence - RLMS Certificate

Law, Ethics and Standards of Care in Behavioral Health - RLMS Certificate

Corporate Compliance and Ethics - RLMS Certificate

Abuse - RLMS Certificate

Client/Patient Rights - RLMS Certificate

Cultural Diversity - RLMS Certificate

Cultural Issues in Mental Health Treatment - RLMS Certificate

Groundwork for Multicultural Care - RLMS Certificate

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