Pooja Shrestha

UAE, Abu-Dhabi

+971**********

adeqea@r.postjobfree.com

OBJECTIVE

To join a company that offers me a stable and positive atmosphere and inspires me to enhance and therefore to innovate the work culture for the betterment of all parties concerned.

PROFESSIONAL EXPERIENCE

●COMPANY NAME: Tsogo Hotels & Resorts Management in (Southern sun Hotel Abu-Dhabi ) 4 Stars (Front office receptionist) Feb, 2020 – Present

Position Title: Front office receptionist

Responsibilities for a front-desk job often include answering a multi-line phone system and greeting and directing guests, as well as staff. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Filing, mail distribution and use of a computer usually are necessary

Check in & check out procedures.

Rooming co-ordination and all special guest requests

Supervising the shift regarding any situation or complaints

Control of payments (cash, credit, cheques & Invoicing)

Checking VIP arrival blocking and in-house

Responsible for Schedule timetable for the reception team

Problem solving with respective guests and employees

Attending to all the needs of the customer/guests ensuring an efficient service at all times

Ensuring the efficient operation of the switchboard

Cash handling, dealing with Credit card transactions, charging of all goods/ services to customer accounts.

General administration duties

following up with other departments to guarantee quick actions concerning problems and pending issues

TRAININGS & ACHIEVEMENTS

Hotel Shangri-La As a receptionist

Radisson Hotel As a receptionist

Yak & Yeti Hotel As a receptionist

EDUCATION

College: National College of Management (Lincoln University)

Year: 2016 : 2020

G.Degree: Faculty of Hotel & Tourism Management

G.assessment: Excellent

Computer Skills & System Skills

●Good Knowledge of Opera V5 PMS

●Windows.

●M.S Word & M.S Excel & M.S Access & Power Point.

●Excellent Internet research skills.

●Good knowledge of using software applications.

●Speed writing in word.

●Good in Table Service.

TRAININGS & ACHIEVEMENTS

Hotel Shangri-La

Radisson Hotel

Yak & Yeti Hotel

PERSONAL Skills

Analytical&Calculated&Committed&Conscientious&Dedicated&Diligent&Disciplined&Eager&Engaged&Entrepreneurial&Focused&Hardworking&Industrious&Initiator&Insightful&Inventive&Persistent&Persuasive&Practiced&Proactive&Reliable&Resourceful&Skillful&Tenacious&Thorough

PERSONAL DATA

Date of Birth: Oct 4, 1998

Place of Birth: Nepal

Age: 22 yrs. Old

Height: 5'02"

Weight: 50kgs

Status: Single

Language: Nepal & Indian & English (Fluently Spoken, Written &Understanding)

CHARACTER REFERENCE

All References Are Available Upon Request.

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