Customer Service Pharmacy

Zerisenay Gebremeskel

Neif, Dubai, UAE

009***********, 009***********

**********@*****.***

Professional Summary

Detail-oriented pharmacist skilled at filling prescriptions, patient care and data entry, familiar with medication compounding and pharmaceutical calculations. Ambitious customer service manager experienced with managing complex projects and driving productivity improvement. Customer service professional dedicated to effective team management and customer satisfaction.

Well mannered and skilled teacher, who believes that the teacher must be a role model to his students. Dedicated to know what the student needs to learn and how to guide to reach his/her vision. Skills

In-depth Pharmacy knowledge

Qualified in institutional pharmacy

Pharmacy law knowledge

Motivated self-starter

Prescription drug labeling

Laboratory work competency

Medication inventory management

Prescription drug interaction

assessment

Hand/finger dexterity

Health education seminars

Committed to quality assurance

Excellent time management skills

Exceptional telephone etiquette

MS office expert (word, power point,

excel, access)

Exceptional interpersonal

communication

Adherence to high customer service

standards

Customer focused

Work History

Intern pharmacist (01/2014-06/2014)

Halibet National Referral Hospital

Fred Hollows eye center

Chain pharmacy (pharmacy #2)

Azel pharmaceutical industry

Ministry of health- quality control center

Ministry of health- Pharmacovigilance center

Ministry of health- pharmecore center

Pharmacist (10/2014-06/2018)

Assab Regional Referral Hospital-Assab, Eritrea

Managed drug and supply inventories

Properly filled and dispensed an average of 40 prescriptions per day.

Assisted the pharmacy with checking in and pricing drug orders and paper works.

Exhibited proficiency in IV and chemo compounding.

Assisted other pharmacy staff with drug inventory, purchasing and receiving.

Regularly stocked shelves rotated stock and checked for expired medications.

Performed technical processes required to dispense medications to patients.

Cleared equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.

Reconstituted oral liquids.

Receptively answered customer questions and helped locate desired items in the pharmacy

Correctly completed pharmacy paper works including daily and weekly reports.

Conducted blood pressure screening other test kit procedures and counseled patients as per their illnesses.

Computer Instructor /part time/ (07/2015-09/2015) Afewerki internet café and computer courses –Asmara, Eritrea

Used role playing, simulations, team exercise, group discussions, videos and lectures to instruct participants in a variety of ways.

Conducted one-on-one tutoring sessions for new employees.

Customer service /part time/ (10/2015-10/2017)

Promotion IT Center-Asmara, Eritrea

Promoted from team leader to customer service giver to assistant manager within 3 months.

Completed profit and loss performance reports.

Cleaned and organized the store, including the checkout desk and displays.

Communicated clear expectations and goals to each team member.

Answer customer telephone calls promptly and in an appropriate manner.

Home Teacher /part time/ (08/2016- recent time) different places in Asmara, Adi Guadad

Helping high school students on their preparation for final matriculation exams.

Guiding Kindergarten and beginners on their introduction to the world of education.

Checking the performance of students by preparing exercises. Education

High school diploma 2008- Ibrahim Sultan Secondary School- Eritrea, central

Bachelor of science: pharmacy2015- Asmara College of Health Sciences- Asmara, Eritrea Research Papers

“Antimicrobial activities of sea cucumbers and Halopyte on Eritrean Red sea coast”:- A preliminary study. The study gave a promising result that sea cucumbers and the halophyte have a broad spectrum of anti bacterial effect as well as common fungi such as Candida albicans. Languages

English, Amharic, Tigrigna - fluent speaker

Arabic – Basic

Inclination Subjects

Mathematics, Biology and chemistry

Accomplishments

Recipient of the 2009 Presidential Excellence Award (ZAGRE) for scoring 4.0 GPA in final national examination.

Scored a good grade on GRE (graduate record examination). Certifications

Red cross Peer educator certificate

ZAGRE- presidential excellence award certificate

Second grade driving license

Hobbies

Picnic, reading books, watching movies, helping elder people and kids on their daily basis, watching news channels.

Contact this candidate