Customer Service Sales

CHIOMA CHIGBU

Marshal building Al barsha height, Tecom, Dubai.

Email – ************@*****.***.

Call - +971-*********

WhatsApp -971-***-***-***

CUSTOMER SERVICE/RECEPTIONIST

PROFESSIONAL OBJECTIVES:

Am a Friendly individual with exceptional customer service skills looking to secure a receptionist/customer service job at your establishment, I have a good customer service orientation and have the ability to adapt, respond to different character, good in recording data and am excited to learn and grow as part of your team.

SKILLS:

INTERPERSONAL SKILLS - very patience, good listener, highly observant,communication very confidently, am likeable, great with people, very understanding.

ORGANIZATIONAL SKILLS -multi tasking by nature, very organized and good in public speaking.

TECHNOLOGICAL SKILLS – very good with the phones, computers and all other office amenities.

MEMORIZATION – Am a fast learner and i assimilates very quickly, can learn everything about your organisation in a day.

Very smart in appearance and articulated.

EXPERIENCES AND ACHIEVEMENTS:

FIDU PROPERTIES, CHINESE REAL ESTATE COMPANY, EMAAR SQUARE DOWNTOWN. 2019

TELE-SALES AGENT.

●Place phone calls to potential customers to educate them on services and latest projects by the company.

● Answer phone calls from customers with inquiries or complaints, and resolve the issue as quickly as possible

●Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions

●Attend meetings to learn about new projects and services or changes in current ones

●Generate leads.

●Communicates with potential buyers, rental in a best way the close the deal.

ZAIYNA LAUNDRY AND DRY CLEANING SERVICES JLT. Oct. Till date.(partime)

TELE-SALES PERSONNEL/CUSTOMER SERVICE REPRESENTATIVE.

●I make sure all customers that visit the showroom are well attended to.

●Take payment from walk-in customers either cash or card.

●Confirm payment on the system from the driver's delivery.

●Make the orders on the system.

●Assign the delivery to the drivers and confirm time of delivery from the customers and inform the drivers.

●Book pickup appointments and delivery too.

●Attend to customer complaints and generates a possible solutions.

●Make sure all the staff are doing their jobs accordingly.

●I call at least 150 clients on a daily basis, which I always have a good response due to my great approach and nice call skills.

●I do my follow ups at the right time via the responds to avoid being seen as a disturbance .

●I write my reports at the end of the day stating the response from the clients, my observations, possible solutions and next steps to take.

●I call customer at the appropriate time for pick-up time and make sure the pickup Agent are there at the right time.

D&D CLOTHING AND TAILORING LLC. Feb.2019 ( Feb-Sep. partime)

RECEPTIONIST/ SHOWROOM SALES REP. / OFFICE ADMIN.

●I make sure all of our clients gets the best customer satisfaction in our showroom by providing them with the company unique complementaries.

●I attend to client on the phone in the most professional manner that are making enquires about our services.

●Client problem solving is my daily problem.

●I make sure all the appointments between clients and the designers are detailed and confirmed before time.

●I maintained adequate supply of the office equipments to avoid running out of any.

●I updates the social media when necessary to avoid over posting and to maintain the wide spread of the company service in the social media network.

●Keeps records of every clients order, style and request.

●Charges and write receipts for client’s outfit.

●Keep up to client’s dead line.

●Share designs from the designer to the tailors according to their specialization.

BOURBON HOUSE CAFÉ, ACCRA GHANA. April 2018-Jan. 2019

MANAGER (Phone operator) (9months)

●Responsibility is overseeing all that’s happening in the 3 branches I was in charge of and make sure all the guests are satisfied and happy with our services.

●Serve most times because the restaurant is always busy.

●Take order from client and make sure the service was fine.

●Take orders on phones.

●Answer guests that are calling on the phone.

●Gets updated by the supervisors from the 3 branches.

●go to, e.g. to the wash or wherever.

SUMMERSET CONTINENTAL HOTEL, ABUJA, NIGERIA. Oct. 2016-Dec.2017

RECEPTIONIST / ROOM RESERVATION AGENT.(1yr 2months)

●Responsivities include greeting and welcoming guests to the hotel.

●Taking reservations through phone calls, emails, face to face with guests and from walk-in guests .

●Makes and cancels reservations accordingly.

● In charge of multiple telephones and mobile phones.

● Receive and direct calls to appropriate departments.

● Send mails and reply mails.

●Checking guest in and checking guest out.

●Responding to guest complains from the rooms.

●Work hand in hand with the sales department.

ARCADE CLUB SUIT, MAITAMA, ABUJA, NIGERIA. Nov. 2013-Oct 2016

CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT (3yrs)

●Responsibilities include answering all incoming calls and bounds calls.

● Making reservations and canceling reservation.

● Assist clients in any question they may want to know about the organisation.

●Data entrying and updating.

●Setting up meetings.

●Recording supplies.

● Assist clients in any question they may want to know abouht the hotel.

●Help the accountant in data processing.

●To assist in initiating and implementing and effective practices in administrative functions.

●To lead, direct and mentor administrative staffs to achieve maximum output.

MTN NIGERIA MAITAMA BRANCH.

April 2012 to Aug. 2013.

PHONE OPERATOR/CUSTOMER RESPONDANT.

●I help customer to settle out their network issues on the phone.

●Talk them through on step to follow to resolve the issue.

●Respond to those that wants to know the shortcuts to follow for various services etc.

JOBERIC ICONIC CONCEPT, GWARINPA ABUJA, NIGERIA. Dec. 2010-Jan. 2012.

SALES PERSONNEL IN FASHION HOME.

●Coordinate the tailors on their daily task.

●Attained to clients that came to make enquiries.

●Sales to clients that came to buy.

●Advice clients that doesn't know what the exactly want.

●Bargain price with clients.

●Receive calls and responses to client’s enquiries.

DOXA SOUND AND LIGHTNING EVENT PLANNER. 2008-2010(partime)

HOSTESS / CUSTOMER SERVICE AGENT.

●Responsibilities include greeting guests from the entrance in a friendly manner.

●Usher them to their various booked tables for the occasion.

●Assist guests in anything they may want to know about the occasion.

●Direct them to wherever they want to go to, e.g. to the wash or wherever.

HOBBIES

Meeting new people.

Running.

Watching movies.

EDUCATIONAL CERTIFICATIONS:

B.Sc. (Business Administration) 2010

DECLARATION:

I certify that the above information are true and correct to the best of my knowledge and ability. If given a chance to serve you, I assure you that I will execute my duties for the total satisfaction of my superiors.

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