Customer Service Administrative Assistant
Resume:
Katrina Jones
Mobile, AL *****
*************@*****.***
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Trained in Medical Billing and Coding with a background in Customer Service. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Work Experience
Receptionist/Administrative Assistant
Word Wide - Mobile, AL
May 2023 to Present
• Welcome Clients & Assistance With Solutions To Their Visit.
• Answer Phones & Take Messages
• Manager Mail Correspondence
• Perform Other Clerical Task As Needed
• Calendar Management
• Maintain Office & Office Supplies
• Assist Colleagues With Administrative Task
• Perform Data Entry & Filing Task
• Transferring Calls As Necessary
Personal Care Attendant
Oxford Health Care - Mobile, AL
July 2020 to Present
· Assisted clients with daily living needs, including bathing and personal grooming, to maintain self- esteem and general wellness.
· Provided safe mobility support to help patients move around personal and public spaces.
· Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients with 100% accuracy.
· Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
· Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
· Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Front Desk Attendant
Port City Cleaners - Mobile, AL
May 2019 to January 2021
Open and close store for business. Cashier and keep the store clean. Process items of clothing for cleaning. Complete drawer and paper work at the end of the night to close. Customer Service Associate
Th Results Company - Mobile, AL
November 2018 to May 2019
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Worked closely with Physicians, Nurses and medical staff concerning Medicare and Medicaid discrepancies.
· Scheduled medical appointments and made transportation arrangements for clients.
· Investigated claims and conducted follow up.
· Conferred with customers about concerns with Medicaid/Medicare services to resolve problems.
· Helped average of 80+ customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Warehouse Trainee
Goodwill Easter Seals - Mobile, AL
March 2016 to May 2016
· Performed quality assurance on pre-packaged products with 100% accuracy.
· Maintained accurate inventory records to provide data for use in audits and completion of order requests
· Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
· Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
· Loaded, unloaded and moved material to and from storage and production areas. Customer Service Representative
Nationwide Vinyl Siding - Mobile, AL
April 2003 to May 2004
· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
· Provided primary customer support to internal and external customers in fast-paced environment.
· Scheduled appointments for job estimate and sales calls with approximately 30 customers per day.
· Performed various office duties (faxing, answering phone calls, sending emails and other clerical duties).
· Cultivated customer loyalty, promoted repeat customers and improved sales.
· Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
Associate's degree in Medical Billing & Coding
Remington College-Mobile Campus - Mobile, AL
January 2019 to November 2020
Graduate in GED
Good Will Easter seals Adult Education - Mobile, AL March 2017 to December 2018
Skills
• Sales
• Medical scheduling
• Warehouse experience
• Medical records
• Vital signs
• Medical billing
• Packaging
• Developmental disabilities experience
• Laundry
• Quality assurance
• Medical coding
• Customer support
• Clerical experience
• Medical office experience
• Medicare
• Customer service
• Organizational skills
• Microsoft Office
• Cashiering
• Cash handling
• Stocking
• Food preparation
• Driving
• Leadership
• Maintenance
• Communication skills
• Insurance Verification
• CPT Coding
• ICD-10
• Patient Care
• Medical Terminology
• Epic
• Office Management
• Adult Education
• Phone Etiquette
• ICD-9
• Data Entry
• Meal Preparation
• Caregiving
• Anatomy Knowledge
• Cleaning
• Data collection
• Typing
• Windows
• Cash register
• Cash handling
• Front desk
• Telemarketing
• Hospitality
• Leadership
• Sales
• Customer service
• Clerical experience
• Calendar management
• Office management
• Typing
• Epic
• Proofreading
• Cold calling
• Patient care
• Meal preparation
• Caregiving
• Vital signs
• Early childhood education
• Teaching
• Preschool experience
• Childcare
• Restaurant experience
• Cleaning
• Working with people with disabilities
• Resident's rights
• Driving
• Adult education
• Tutoring
• Security
• Cooking
• Janitorial experience
Certifications and Licenses
Medical Billing Certification
November 2020
CPR Certification
First Aid Certification
Food Handler Certification
AED Certification
Driver's License
ServSafe
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