Summary/Skills: MS Words, Excel (Tables, graphs, Macro for automation, Pivoted Table, VLOOKUPS), PowerPoint, SharePoint, Adobe photoshop, Access Database, VPN, and knowledge of MS Project. Install/Monitor/Troubleshoot (Window Server, SQL Server, Windows 7, Window 10, and Tableau) remote connectivity, Scheduling (JailTracker and PMR), Knowledge of Python, SCCM, Window 10, VDI, Software/Hardware, Mobile OS (IOS, Android), Audio-Visual, Forex Trading knowledge and support, Salesforce, and SCADA
•Master's Degree/Information Systems, University of Phoenix, 2012
•Bachelor's Degree/Mathematics, University of Lagos, 2003
ExxonMobil Spring TX (HCL America Onsite)
Oct 2019 - Present
•Setting expectation with customer ahead of possible allocation to ITSC agent if the issue looks to require a case
•Managing the customer’s interaction during their entire experience at the ITSC.
•Support of all customer walking into ITSC for Issues with EUC Devices (GME Laptops), Peripherals, and BYOD devices
•Provide information on customer products and services
•Windows operating system Support (including but not limited to Windows 7, Windows 10 and Mac). Imaging (Microsoft Systems Configuration Manager).
•Software installation/troubleshooting. Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
•Experience in Mobile Device Management and Mobile Application Management
•Provision support for Skype installation, Wireless connectivity, resolving performance issues, providing device connectivity; and facilitating smart card/password changes, working on Local/Network Printers XEROX (Fllow-me-Print), HP, and Plotters in trooubleshooting and root cause analysis, also work dirdctly with the vendors.
•Provide value added 1:1 consultation for short how to and how do questions
•Work with Productivity Enablement Specialist for potential solution consults that arise from IT support offerings
CSAT Solutions, Houston, TX
May 27, 2019 - Oct 2019
•Break and Fix of Apple Computers and components
•Troubleshooting and diagnosis of Software/Hardware utilizing ATS 2, and Root cause analysis, and utilizing Excel spreadsheet for creating and managing document. User Experience Support and research.
•Resolving issues with IOS Operating systems and systems failure analysis
•Utilization of Apple Traveler for Ticketing system
•Customer service and end user support
Foley & Lardner LLP (Law Firm), Houston, TX Nov 2018 – December 2019
IT Analyst /IT Support//Help Desk Support Analyst
•IT Deployment, Window 10 migration, Computer Imaging and configuration, Hardware and Software Installation and Evaluation/Windows Server and Client software evaluation. Workstation Patching Mitigation for security and bug fixing
•Utilizing SCCM, Active Directory for User Account creation, resetting of password, adding user to devices, VPN, Customer service/systems education, Citrix Farm, and anti-virus administration/Windows PC Service Security & Controls. Utilizing ServiceNow for all workloads
•Repair and support NetDocuments, Azure Remote Desktop/Cloud-based applications and Services(Build-in ETL), Use Microsoft Excel for calculation/Pivot Table. Google (spreadsheet, slides presentation app, Drive, Gmail, search engine, Docs word processor, calendar, hangouts)
•V Look up/Pivot Table/Dashboard creation/Visio/VBA, repair/Use/Support Microsoft Words, Excel, Outlook, and general root cause analysis.
Spring Branch ISD, Houston, TX
Desktop Analyst/Customer Service Engineer Aug13, 2018 – Nov 23, 2018
•Check computer hardware (HDD, Mice, and Keyboards etc.) to ensure functionality.
•Install and configure appropriate software and functions according to specifications.
•Anti-Virus solutions ensure security and privacy of networks and Computer systems.
•Organize and schedule upgrades, diagnose and maintenance. Setting up/troubleshooting/maintenance of Audio-Visual (Wi-Fi/Ethernet. Active Board, Doc cam, Projector, Magnetic Tape/disc recording, Skype for business, and Computer), and Google office suite. Support Switches, Routers, LAN/WAN Connectivity
•Perform, root cause analysis, troubleshooting to diagnose and resolve problems.
•Assist in Loading and installing operating systems (Win 10), computer systems, and
•Utilizing WASP Asset Management/Auditing, Inventory and Record systems.
•Networks/internet connections and Network/Local Printer connection, and troubleshooting.
•User and customer support/training and utilizing Document Management systems.
Net Sync Network Solution, Bellaire, TX Jun 4, 2018 – Aug9, 2018
•Break/Fix, Installation and Configuration of Hardware/Software, use of ticketing system (N-able Help Desk Manager) to address customer issues, troubleshooting, root cause analysis, User support, use of SharePoint and site administration, Window 10 and migration/upgrading, and excel spreadsheet for performing company’s task.
•Computer imaging, loading operating systems, use of Active Directory, and setting up computer and deployments/onsite, and Utilizing PowerPoint and Access Database.
Texas Department of Criminal Justice, Houston, TX Apr 2014 – Apr 2017
Desktop Support Specialist
•Support existing systems: MS Words, Excel (Tables, graphs, VB/Macro for automation, Pivoted Table, VLOOKUPS), Utilizing and supporting JailTracker for all Scheduling activities in the jail and also supporting Access Database.
•Install/Monitor/Troubleshoot (Window Server, Windows 7, Window 10, and Tableau) remote connectivity, Microsoft Systems Configuration Manager(SCCM)
•User/Customer Experience, Installation and configuration, Incidents resolution, and Root Cause Analysis, Desktop malware analysis, MS Exchange, Active directory, MS Outlook, and Service Level Agreement compliance. Installation/upgrade/Troubleshooting. Basic Knowledge of SQL.
•Time to time lead a group of IT personels in different projects like IT deployment.
•Utiziling TCP/IP networking. LAN/SWAN and Network analysis with Network devices- routers, switches, hubs, VPN, PLC, DCS and Firewall(Wimdow Defender/Secure shell), and Google document.
MARYLOUE Pest Services, Grayson, GA – Utilities/Commodity Oct 2010 – Nov 2013
Systems Analyst I
•Develop a concept to understand client’s operations and systems.
•Gathered and translated requirements of the client into highly technical specifications in brief.
•Administrative Support, change management, CRM and Database Management, and Utilizing SAP for Customer Support, Research and Development, delivered and deployed SAP Security systems and IT Software systems, perform UAT, ETL, COT, and assist in user experience and research/user-training, Systems Health Checks for performance, and assist in Inventory management, Procurement, and Supply Chain.
Unilever, Lagos, Nigeria – Food & Commodity Feb 2007 – Sep 2010
Inspect company's systems and check for resolutions and recommendation. Utilizing Data management/Record management, Supporting file server/systems, Microsoft Outlook, PowerPoint, Words, Access, SharePoint, Excel Spreadsheet for calculating financial ratios and Budgeting, Customer service, prepare managerial personnel for meetings and events; In charge of organizing business conferences, Video conferencing/meetings, filing invoice, Procurement, and other HR and IT related activities. Answer all incoming calls and assist clients and customers enquiries, Tax preparation related tasks, and supporting executives in meeting their daily tasks.
Arranging travel documents and processing hotels reservations. Help staffs resolving issues as regards to all traveling and documenting all the processes and transactions.
Total E & P Company, Porthercourt, Nigeria Jan 2003 – Feb 2007
•Utilizing Excel, SharePoint, PowerPoint, XML, Basic SQL, Access database and MS Office products, and troubleshooting and support CTRM Application for trading and risk management, and SCADA.
•Data mining, track rig operation, Implement and supported Well View, Petra, utilizing Invention for Drilling and Completion (D & C) Testing, and OpenWell to track and manage D&C Activities..
•Data Analytic by Analyzing geophysical data and present data to the project team, Risk control and analysis, and take record of daily geophysical activities. Assist in simulation and analysis in laboratory for calculating the quantity of both water and gas injection flooding of trapped crude in spores for crude and gases recovery.
•Communicate daily with field operations, Operator Round, and Shift Logbook. Petroleum Products Scheduling by utilizing Product Movement register (PMR). Analyzing Demurrage and help loss preventions during operations.
•Monitor and analyze gathering systems and pipeline operations, and Trading.
•Assist in upstream in managing and supporting Upstream/E & P well and other technical information (headers and logs) and documenting all data management processes and procedures related to reservoir and geological data.
•Knowledge of RF sensor for data transmission and Pipeline control utilizing Digital Control Systems and SCADA for monitoring and tracking pressure, temperature, leakages, and the product as it moves through the pipeline.