Objective

Seeking to obtain an Assistant Director position within Human Resources utilizing my leadership, planning, and communication skills to make a positive influence on organizational growth and bottom line profitability.

Experience

Loews New Orleans Hotel New Orleans, LA May 2018– Present

Human Resources Manager

Plan and coordinate the workforce to best use employees’ talents.

Assist Team Members on employee relations such as ADA regulations, FMLA, Workers’ Comp, etc.

Resolves Team Members questions and problems by interpreting benefit policies and procedures.

Assist Human Resources Director in developing annual budgets.

Resolve issues between management and employees.

Train and maintain company policies to all Team Members

Create and maintain new hire files and enter them in Workday for all incoming Team Members.

Assisted company on Task Force within the first 9 months of employment.

NOPSI Hotel New Orleans, LA April 2017– May 2018

Human Resources Manager

Maintained confidentiality of proprietary materials and information.

Reviewed & Updated Wage Scale Annually

Assist Human Resources Director in developing annual budgets.

Provided career counseling to hourly employees and assisting in gathering information necessary to respond to any labor, legal, or unemployment issues.

Enforced and keep up to date with the current Equal Employment Opportunity standards.

Assisted Service Professionals on employee relations such as ADA regulations, FMLA, Workers’ Comp, etc.

Resolved Service Professionals questions and problems by interpreting benefit policies and procedures.

Created and maintained new hire files and enter them in ADP.

New Orleans Downtown Marriott at the Convention Center New Orleans, LA May 2013 – April 2017

Human Resources Generalist

Maintained confidentiality of proprietary materials and information.

Enforced and kept up to date with the current Equal Employment Opportunity standards.

Created and maintained new hire files and enter them in PeopleSoft.

Assisted on employee relations such as ADA regulations, FMLA, Workers’ Comp, etc.

Resolves Team Members questions and problems by interpreting benefit policies and procedures.

Trained all new hires on Human Resources processes in regards to Marriott’s Brand Standards, local, state, federal laws, and policies.

Responded to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies, and guidelines.

Completed Marriott’s Supervisor SPIRIT Phase II in May 2014 & Obtained Host of the Month for July 2015.

Focused on WIGs, BLTs, ESS, & GSS to improve Hotel scores and Over Staff Satisfaction.

Worked on PeopleSoft, Atlas, Property Management System (PMS), E-Verify, Sterling Software, Marrpay Writer, myLearning, & Microsoft Excel.

Renaissance Arts Hotel New Orleans, LA May 2012 – May 2013

New Hire Trainer (July 2012)

Created a training strategy for newer employees.

Managed, assisted, and ensured training for all new hire and current employees for the front office of Hotel.

Continued to aide leadership in front office with newer procedures, updated checklist, and software upgrades for fellow employees.

Selected as New Hire Trainer within 3 months of hired with company.

Night Audit (June 2012)

Reviewed all reservations and accounts before the role of new day.

Balanced and reviewed all market codes, banquets, sales and events, parking, and room charges throughout entire hotel.

Print and filed reports.

Front Desk Clerk (May 2012)

Processed guest(s) arrivals and departures, including all necessary payments.

Handled and coordinated room assignments and pre-arrivals.

Assisted guest with concerns, inquires of the local area and hotel amenities, and ensured a safe, secure environment.

Worked on Property Management System (PMS), Marsha, Micros, Sceris, CI-TY, GoConcierge, Microsoft Word, and Guestware.

Inn on St. Peter New Orleans, LA Nov. 2011 – May 2012

Front Desk Agent/Reservations Specialist

Assisted guest with check in and out of hotel.

Aided housekeeping when needed.

Booked tours, arranged transportation to airport, train station, and restaurants when needed.

Made, updated, and followed-up on reservations to ensure for guests.

Resolved guest complaints and ensured guest was satisfied with their experience.

Worked on Bill Me, Front Office 2010, Microsoft Office 2010, and Property Front Desk System (PFDS)

Country Inn & Suites French Quarter New Orleans, LA Mar. 2011 – Mar. 2012

Front Desk Agent

Assisted guest with check in and out of hotel.

Aided housekeeping with laundry when needed.

Booked tours, arranged transportation to airport, train station, and restaurants when needed.

Made, updated, and followed-up on reservations to ensure for guests.

Resolved guest complaints.

Worked on Opera, Pegasus, Micros, and Outlook 2008.

St. James Hotel New Orleans, LA May 2010 – Jun. 2011

Front Desk Agent/New Hire Trainer

Welcomed and acknowledged all guests according to company standards, addressed guests service needs, assisted individuals with disabilities, and thanked guests with genuine appreciation.

Checked in and out guests daily, reviewed all reservations and payment methods, and ensured payment methods are correctly routed.

Answered phone with proper etiquette and communicated with co-workers for next shift.

Worked on Visual 1 and Outlook 2008.

Education

William Carey University New Orleans, LA August 2013

Bachelor of Science, Psychology

Minor: Biology/Mental Health

President’s List (Feb & May 2013)

Internship with Responsibility House Gretna, LA 2012 Semester

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