Subject Matter Expert/support Specialist: -
Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness and adequacy of product for user
Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues
Coach agents on how to navigate through systems to find information needed for calls.
Business Analyst - Subject Matter Expert
Performed ad hoc deep dive analyses for specific business problems.
Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email.
Designed and implemented operational tracking and reporting utilizing an Access database resulting in the ability to track and monitor timeliness and historical customer activity.
Subject Matter expert at TATA Consultancy Services, Hyderabad from June 2017- Feb 2020.
CDK Global: -
Worked as CTA (Client tech Analyst) Provides application support services to users regarding usage and issues of all supported software for CDK Global Support.
Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.
Troubleshoot analyzed and implemented solutions for issue resolution.
Consulted on product enhancements on behalf of the client to more efficiently streamline workflow.
Bajaj Finance Ltd: -
Worked under team leader as assistant to handle Credit Card team.
Provide input into the business requirements, data analysis and technical solution.
Review data attributes, values to ensure integrity/correctness.
Describe the major attributes of the source system – FIS. Example: The card limit, card balance, etc.
Technical Skills: -
3.Data Review/Statistical Analysis
Personal Skills: -
Tools Used: -
Vision (Ticketing Tool)
B.com Professionals from St. Joseph’s degree & PG college, Hyderabad, Telangana
Current Location: Hyderabad, Telangana
From: Rewa, Madhya Pradesh
Date of birth: 27-12-1996