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Assistant Analyst

Location:
Rewa, Madhya Pradesh, India
Salary:
30000
Posted:
August 02, 2020

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Resume:

AKASH MISHRA

Contact: +91-701*******, 772-***-****

E-Mail: ade073@r.postjobfree.com

LinkedIn: www.linkedin.com/in/akash-mishra

Profile:

Subject Matter Expert/support Specialist: -

Tested and monitored software, hardware, and peripheral equipment to evaluate use, effectiveness and adequacy of product for user

Resolved questions and escalated issues. Handled non-clinical matters with customers and resolve communication issues

Coach agents on how to navigate through systems to find information needed for calls.

Business Analyst - Subject Matter Expert

Performed ad hoc deep dive analyses for specific business problems.

Respond to internal inquiries for coaching assistance via the subject matter expert queue, office communicator, and email.

Designed and implemented operational tracking and reporting utilizing an Access database resulting in the ability to track and monitor timeliness and historical customer activity.

Employment Details:

Subject Matter expert at TATA Consultancy Services, Hyderabad from June 2017- Feb 2020.

Projects:

CDK Global: -

Worked as CTA (Client tech Analyst) Provides application support services to users regarding usage and issues of all supported software for CDK Global Support.

Reduced redundancy of report requests from business users by creating daily, weekly, and monthly reports using SQL Query.

Troubleshoot analyzed and implemented solutions for issue resolution.

Consulted on product enhancements on behalf of the client to more efficiently streamline workflow.

Bajaj Finance Ltd: -

Worked under team leader as assistant to handle Credit Card team.

Provide input into the business requirements, data analysis and technical solution.

Review data attributes, values to ensure integrity/correctness.

Describe the major attributes of the source system – FIS. Example: The card limit, card balance, etc.

Skills:

Technical Skills: -

1.Technology

2.Research

3.Data Review/Statistical Analysis

4.Financial Planning

5.Documentation/Organization

Personal Skills: -

6.Problem Solving

7.Decision Making

8.Managerial Skills

9.Communication

10.Negotiation

Tools Used: -

MS Excel

Agile 360

IT Helpdesk

Vision (Ticketing Tool)

Education:

B.com Professionals from St. Joseph’s degree & PG college, Hyderabad, Telangana

Personal details:

Current Location: Hyderabad, Telangana

From: Rewa, Madhya Pradesh

Date of birth: 27-12-1996

Mob: 701-***-****



Contact this candidate