Antoinette Willis

Cypress, Texas *****

addvlm@r.postjobfree.com • 832-***-****

QUALIFICATIONS SUMMARY

Dependable and personable team leader with significant managerial experience. Proven record of success in technical and clinical settings. Courteous and trustworthy problem solver.

Detail Oriented: Adept at creating and instituting key procedures. Skilled at recognizing and rectifying process issues. Committed to adherence to health and safety regulations.

Highly Organized: Proven ability to create and execute effective staff schedules to expertly manage workflow. Provides follow-up to assure timely completion of projects.

Communicative Leader: Strong ability to establish and maintain professional relationships with staff and stakeholders. Gifted at interpersonal interactions, building trust and loyalty.

Quick Learner: Highly disciplined and open to gaining new skills. Aptitude for swiftly understanding and using new technologies, immediately applying new work methods.

EDUCATIONAL BACKGROUND

United States Navy, August 1988 – October 1992

Naval Hospital Corpsman, Rank E-4 – Honorably Discharged

Naval Corpsman A School, Great Lakes, IL - February 1989

PROFESSIONAL EXPERIENCE

LABCORP, Houston, Texas

Processing Team Leader (9/1997 – 5/2020)

Directed staff and managed laboratory specimen processing to provide key healthcare diagnostics. Accountable for preparing priority samples, handling statistics and accurately entering data. Monitored couriers and vehicles, ensuring adherence to protocols.

Selected Contributions:

Trained new employees and coordinated staff assignments, balancing team members’ abilities and preferences to ensure proper staffing and timely specimen processing.

Tactfully and rapidly solved laboratory issues, ensuring workflow was uninterrupted.

Served as equipment and process expert, identifying and fixing specimen errors.

AVON PRODUCTS, INC., Various locations

Sales Representative (2/2004 – 1/2020)

Marketed products in-person and online, building lasting relationships with clients. Recommended appropriate items, using in-depth product knowledge to draw clients. Managed client complaints, solving issues and offering refunds to ensure total satisfaction.

Selected Contributions:

Took initiative to develop and shape this home-based business, generating new contacts and continually expanding client lists.

Organized sales processes, closely tracking client preferences and purchases while quickly delivering sold items to encourage customer loyalty.

ACCESS CLINICAL LABORATORY, Houston, TX

Phlebotomist (12/2010 – 12/2016)

Specialized in interacting with nursing home patients to draw blood. Interviewed and prepared patients, explaining processes in detail to answer questions and calm fears. Managed equipment and ensured complete adherence to all health and safety standards.

Selected Contributions:

Verified patient ID and information, correctly entering all pertinent data about patient and specimen to be tested.

Audited lab requests for accuracy as needed, delivered lab supplies and reports.

Approached patients with empathy and good humor, easing tension while creating the most pleasant experience possible.

BESTCARE LABORATORY, Houston, TX

Phlebotomist (11/2003 – 12/2010)

Performed blood draws in-house and in remote locations. Processed specimens for testing, ensuring information was accurately recorded. Prepared updated lab logs on a monthly basis.