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Desktop Support Engineer

Location:
Denton, TX
Posted:
May 20, 2020

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Resume:

BRIAN FOX

**** ******* **** 817-***-****

Denton, TX 76208 addcc4@r.postjobfree.com

SUMMARY

Brian has had a successful career in the IT industry for more than 20 years. He has the experience to work within the full range of organizational maturity, from the small start-ups to the larger global organizations. Brian's broad spectrum of projects include server upgrades of both physical, virtual and software components, IT expansions across remote locations including the installation of new Voice and Data circuits while simultaneously installing new Avaya IP phone systems, Domain consolidations, multiple standalone to Single AD forest while performing Citrix Farm upgrades in parallel time frames. Brian was the key individual responsible for all New Exchange 2010 activity at the organization. The environment was designed for 1.4 million users and reached the one million user mark in March, 2013. http://www.disa.mil/Enterprise-Services/Applications/DoD-Enterprise-Email

SKILLS

Windows Server 2003 to 2016; Exchange 2003 to 2016, Office 365, SQL, DHCP, DNS, TCP/IP, Group Policy, VPN Tunnels, Office 2003 to 2016; Routers, Switches, Windows XP to Win 10. Dell, IBM, and HP Servers, Hyper-V, VMware, Imaging, Remote Software Deployment, TrendMicro, Symantec, McAfee (EPO), and Kaspersky Labs Security Software Rollouts, Various Backup programs, Use PowerShell to Create/edit Scripts, manage AD, and Exchange, Designed, Deployed, Managed via EWS, Integrated 3rd party apps (Evault, SourceOne, ScanMail, etc.…)

CERTIFICATIONS HELD

MCSE, MCP, MCP+I, MCTS: Microsoft Exchange Server 2010 – Configuration

CompTIA Security+, Turbonomic ACE

EDUCATION

CSI Oklahoma City, OK

MS 10135b Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 Service Pack 2

MS 10233b Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010 Service Pack 2

Dell Inc. Austin, TX

DELL CERTIFIED ENTERPRISE SYSTEMS EXPERT

Windows Server 2003 installation

Windows Server 2003 SBS

Exchange 2003 installation and upgrade

Dow Jones Princeton, NJ

MS 1560 Upgrading support skills to Windows 2000

MS 2151 Microsoft Windows 2000 Network and Operating System Essentials

MS 2152 Implementing Microsoft® Windows® 2000 Professional and Server

MS 2153 Implementing a Microsoft® Windows® 2000 Network Infrastructure

MS 2154 Implementing and Administering Microsoft Windows® 2000 Directory Services

Janus Computer Training Ewing, NJ

Classroom Instruction for MCSE Certification, NT 4.0

EXPERIENCE

7-2018 to Present

KPMG LLP

Manager IT, IdM-ITS Global

Azure AAD, App Registrations, O365, Exchange Online, SSO, MFA

Resolve complex enterprise system hardware and software problems; Cisco UCS, VMWare hosts and VM’s collaborate with peer teams and vendors to coordinate solutions

Recommend actions for fine tuning and capacity planning of existing systems

Develop and maintain installation and configuration procedures, Interface with business clients and technology staff to implement solutions that meet business needs and addresses impact of new or revised applications on existing infrastructure.

Create Gold Image Templates for deployment in VMWare from Netbackup images using image converter

8-2016 to 7-2018

NTT Data \ Dell Services

Infrastructure Consulting Sr Principal Consultant

Infrastructure migrations to AWS, O365, and Privite Cloud

Active Directory and Domain upgrades

Exchange 2003 to 2016 and O365

AD Health Checks and remediation of issues found

Use PowerShell to Create/edit Scripts, manage AD, Exchange, and Lync / Skype for Business

Strong knowledge and troubleshooting of group policies, PKI, replication, scripting, DNS and DHCP

VDI; VMWare and Citrix

Citrix XenApp, XenDesktop, Profiles, Policies and Published applications administration

O365 Multi-factor authentication via Azure

Architechture and implimentation of PKI to secure communications internally and externally

11-2014 to 8-2016

Trend Micro, Irving, TX

Sr Customer Service Engineer

Provide support to Enterprise and Premium Support customers

Supporting Trend Micro ScanMail for Exchange as the local SME

Supported On Premise Exchange 2003 to 2016

Strong knowledge and troubleshooting of group policies, PKI, replication, scripting, DNS and DHCP

Demonstrated ability to problem solve, identify alternative solutions, and communicate best practices

Work with Development teams to provide hotfixes and debug builds to resolve product issues

Replaced McAfee EPO with OfficeScan

Used Lync / Skype for Business IM and Presence to assist and facilitate meetings

Assist customers with identifying possible malware related issues and work with them to remove any malware infections that occur

1-2-2014 to 11-2014

AOS Dallas, TX

Design Architect / Sr. Systems Engineer

Applies knowledge and previous experience in Microsoft Active Directory migrations Windows Server 2003r2, 2008r2, and 2012r2, configuration, testing, and deployment of all Microsoft virtualization and related technologies

Strong knowledge and troubleshooting of group policies, PKI, replication, scripting, DNS and DHCP

Ability to provide detailed documentation of complex environments

Provide setup and support for DR situations as well as Business Continuity testing and planning

Participated in multiple MS infrastructure projects by consulting, implementing, and/or migrating

Experience with PBXs and other telecommunications provider solutions as desired for UC or Lync

Demonstrated ability to problem solve, identify alternative solutions, and communicate best practices

Install upgrade troubleshoot, VMWare, Citrix, EMC, Cisco UCS, HP Server and Network devices

Citrix XenApp, XenDesktop, Profiles, Policies and Published applications administration

Exchange 2010 & 2013 Installs, upgrades on premise Hybrid and cloud (Office 365) and Health Checks

SAN Storage Fiber Chanel and iSCSI connected

Symantec products; Enterprise Vault, Backup Exec, Anti-Virus etc.

Upgraded, deployed and managed McAfee EPO

6-2013 to 11-2013

Digital Realty Trust Dallas, TX

Senior Systems Administrator

Dell Server deployments for de-centralization of site databases, Windows 2003r2, 2008r2, and 2012r2, SQL Server, Active Directory and DNS management, multiple Sites, SCCM, ITIL, PCI, SOX, Storage

McAfee EPO management, Virus Scan Enterprise 8.7,8.8, MSME 9, Agent 4.6 configure policies and exclusions, deploy software patches and force policy compliance to appropriate servers based on containers visualize Enterprise server compliance via custom dashboards.

Exchange 2010, DAGs, Lync 2010

Maintained DNS registrations and static entries as well as any DHCP scope issues

Maintained and used GPOs to mitigate system vulnerabilities

Setup VMWare POD with Nimble Storage array via iSCSI connections

Upgraded, deployed and managed McAfee EPO

4-11 to 6-2013

CSI (DOD Contractor) Oklahoma City, OK

Senior Exchange Engineer

Implement GLOBAL Exchange 2010 messaging environment with a 5-9 million user requirement in a private cloud.

Multi-Site redundancy with failover. DAG and SQL Clustering

Server Backup, Recovery, and configuration. Commvault

(CAS) Client Access Server, (HTS) Hub Transport Server, Mailbox Server, (ETS) Edge Transport Server, and (TMG) Threat Management Gateway.

SAN Solution from Com Vault, Virtual servers via VM Ware ESX Hosts, monitoring and configuration tools (Tivoli, Tumbleweed, Blade Logic, SCOM, WSUS. Blackberry Server Integration (BES, BAS, and SQL) HP provided servers; Prolient DL380’s and BL460‘s. Remote management via RDP and ILO.

McAfee EPO management, HIPS, Virus Scan Enterprise 7.6,8.7,8.8, DPS, MSME 8 and 9, Agent 4.5 and 4.6 configure policies and exclusions, deploy software patches and force policy compliance to appropriate servers based on containers visualize Enterprise server compliance via custom dashboards.

Responsible for 3 AD Forests

AD and Exchange Replication, Group Policy configuration and management

Multi-factor authentication, PKI

Exchange environment too large to effectively manage with the GUI almost all tasks handled in PowerShell 2.0

Used DFS share at different sites to expedite software installs

Maintained DNS registrations and static entries as well as any DHCP scope issues

Maintained and used GPOs to mitigate system vulnerabilities

1-07 to 4-11

InStar Services Group Dallas, TX

Senior Network Systems Administrator

Dell Server upgrades (hardware and software), Windows 2000, 2003, and 2008 Domain consolidation, Multiple standalone 2000 and 2003 Active Directory Forests to Single 2008 Active Directory forest with multiple Sites, Exchange 2003, 2007 and Office 365 implementations

OCS and Lync implementation then upgrade

Installed/configured PowerVault/EMC Storage arrays Citrix Presentation Server Farm management and upgraded to Citrix ZenServer and ZenDesktop/ZenApp.

Network architecture/design and administration of 19 sites across the US with on average of 3 to 9 temporary catastrophe job sites with complete setup of Voice and Data, VPN tunnels between Corporate offices and Disaster Recovery Site, copiers, document imaging\scanning, Vendor consolidation with implementation of a hybrid MPLS backend. InStar has gone thru 3 ownership changes to date as well as 4 acquisitions to expand the operations and national presence.

Implemented Group policies to assist IT's ability to respond to users' needs and requests, Security policies to conform to Industry Standards as well as the requirements of our affiliates.

Recommended and Instituted various cost saving measures that have improved efficiencies as well. For Disaster Recovery; offsite storage of all server backups using Acronis to convert them to Virtual Hard disks and mount to virtual machines managed by Microsoft Virtual Machine Manager this is tested quarterly.

Office Communications Server 2007

2-06 to 1-07

Texaslending.com Dallas, TX

IT Manager

Responsible for entire Infrastructure, 3 sites across Texas, Windows 2003 AD Forrest, Exchange 2003, SQL 2000, Symantec Anti-virus 9/10 corp. edition, Barracuda Spam Firewall, Right Fax and Esker Fax, Toshiba Phone System digital and VoIP, Symantec / VERITAS Backup Exec.

Negotiated Copier contracts, Voice and Data contracts

Configured and managed Sonic Wall VPNs between office sites

7-05 to 2-06

Capital One Auto Finance Dallas, TX

Project Engineer

Citrix Server 3.0 Farm Upgrade, Parallel install of new 46 server farm with Secure Gateway and MSAM. Servers were Compaq DL380’s. Published Apps not published desktop. Load Balancing using windows load balancing for MSAM as well as F5 Big IP for the Secure Gateway’s. Windows 2003 sp1 and IIS 6.0.

11-03 to 6-05

Depository Trust Clearing Corp. Dallas, TX

Senior Analyst

Tier 1, 2, and 3 support Lotus notes, PC OS related issues (roaming profiles, remote access, Mainframe sessions, DHCP, DNS, WINS) Have assisted in revisions for Dept SOP and was instrumental in providing research, documentation and presentation of new tools and technologies to facilitate Team production.

Remote access connectivity via Citrix Metaframe Presentation Server 3. Upgraded from Citrix MetaFrame Presentation Server 1.8.Currently support customers/users with connecting to Citrix with ICA client 8.1, 8.0, 7.3. Support published apps by clearing sessions in the CMC console and shadowing users.

Remote desktop support/used SMS, VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays.

Monitored back-ups and file replication between all sites to protect against data loss. Assisted with Windows 2000/2003 Active Directory and NT Server Administration.

Migrated from NT 4.0 and Novell 5 to Windows 2000/2003.

5-03 to 11-03

Dell Inc. Austin, TX

Enterprise Expert Center Support Specialist

Tier 3 Gold Level Support for all PowerEdge servers. Power Vault / EMC Storage (SANS, Tape Backup), All OS's, all environments, Case Management from contact until resolution.

Clients like Wall-Mart, GM, Ford, EDS (Dow Chemical), PSEG, All Branches of the Armed Services, CON ED, and Various Government divisions as well. Extensive experience using Veritas Backup Exec from version 6.5, 7.0, 7.5, 8.0, and 8.5.Remote desktop support/used SMS, VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays. DELL CERTIFIED ENTERPIZE SYSTEMS EXPERT

10-02 to 5-03

Documation Inc. San Antonio, TX

Networked Systems Integrator

In house Network Administrator, Deployed company wide Windows 2000 and Windows XP Pro to all workstations.

Installed Exchange Server 2000 and setup distribution lists, instant messaging, group calendars, and designed and implemented disaster recovery procedures. Fixed WINS and DNS resolution issues instituted clustering and load balancing to attain a high degree of availability.

Installed digital copiers and printers on various client networks, Win NT, Novel 6, and Win 2k with AD. Setup and implemented network scanning vie SMTP and Exchange.

Managed 7 Windows 2000 servers w/AD provides support for 75 plus users in house.

Provided support to client base of over 2000 half of which have client server networks. Remote desktop support/used VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays. Network integration of various printer brands connected to Windows and Unix/AIX based servers and networks. Connected Xerox, RICOH, Cannon, HP, and Lexmark Printers and Copiers.

Troubleshot printer installations issues with PSM or IPM.

Monitored back-ups and file replication between all sites to protect against data loss

5-00 to 9-02

Dow Jones & Company South Brunswick, NJ

Support Specialist III / Tier 3

Assisted with Windows 2000 Advanced Server, Active Directory, SQL 7.0/2000, Exchange 5.5, and NT Server Administration for over 10,000 users located around the world.

Monitored file replication between production and staging environments using various programs, Secure Copy, Veritas Volume Replicator, and Legato.

Provided employees and remote users/sites with 3rd level remote access support; used remote control utilities such as SMS, Timbuktu, VNC, and PCAnywhere to configure systems, e-mail clients (Outlook 98 / 2000, XP), and troubleshoot servers. Provided support for Windows Terminal Services as well as Citrix.

Walked employees through connecting to the network via dial-up and/or installing VPN. Used ACE/RADIUS to validate user access to the network.

Resolved connectivity issues between various Departments, Groups, Sites, and Domains.

Worked closely with and for various departments on software upgrades, role outs and problem resolutions.

During the corporate roll out of Windows 2000, Ghost and RIS were used to setup client PC’s.

Scripted the unattended installation of Windows and Office 2000 SP1a on remote departmental PC’s.

Used REMEDY to track problems to resolution. Modified login scripts that effect mapping folder shares, network printers, synchronization of the computers clock, and installation of SMS published software updates.

Remote desktop support/used VNC, PCAnywhere, remote desktop in win2000/XP, and WebEx. Intel Netview for routers and switches, HP Open View, Dell Openmanage, IBM Tivoli, VMWare and various other tools specific to certain types of hardware as in array managers for raid arrays.



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