*

OBJECTIVE

I am seeking a challenging

position in a well-established

Organization where I can keep

and develop my experiences,

use and implement my strong

work ethics, so that I have a

hand in Growth of my future

Employer. I really like to lead

my team to the object by the

best and perfect way.

Fastly learner and very

interested in development.

YN

SKILLS

Effective communication

Project Management

Staff Development

Data Management

Team Leadership

Client Assessment and Analysis

Powerful Negotiator

Process Implementation

Business Writing

EXPERIENCE

Projects Manager, Excellence Awards Co.

Dubai, United Arab Emirates April 17, 2014 - April 19, 2020

• Prepare all tools needed for new ceremony.

• Communication and follow up with governments entities (from all Arab countries)

• Explain all and any details that not clear for concern responsible.

• Receiving nominations from Arab government entities.

• Analyzing and evaluate nominations

• Arrange ceremony preparations (Hotel & Reception & Registration & Awards…. extra)

• Participation in the preparation of the annual Golden Book issued about the winners.

• Preparing reports for the high management.

• Communicate and arrange with Media regarding the events.

All accomplishments events available in the last two pages. Customer Service Supervisor, Dubai Islamic Bank (Outsource for the bank in BackOffice FZ LLC) Dubai, UAE Jan 2012 – Feb 2014

• Set goals for performance and deadlines in ways that comply with company’s plans and vision communicate them to subordinates Organize workflow

• Ensure that employees understand their duties or delegated tasks Monitor employee productivity and provide constructive feedback

• Coaching receive complaints and resolve problems, maintain timekeeping and personnel records pass on information from upper management to employees and vice versa prepare

• submit performance reports decide on reward and promotion based on performance

• Train new employees

Nahla Khairalla

Tel : 009***********

Email : addbb2@r.postjobfree.com

Social Status : Single

Nationality : Egyptian

Residence : UAE – Employment Visa

Driving License – UAE: Available

2

Customer Service Agent, Dubai Islamic Bank

(Outsource for the bank in BackOffice FZ LLC)

Dubai, UAE Jan 2011 – Jan 2012

• Giving the customers all information needed.

• Helping the customer to finish their mission quickly.

• Updating the system first by first.

• Presenting reports to the managers.

Tour Operator, TAT Travel Company

Cairo, Arab Republic of Egypt Dec 2007 – Sep 2010

• Receive reservations for staying/tours and book it for the customer.

• Create a holiday program for the customer as per his request.

• Receive amendment from the customer before and during the stay and amend the reservation.

• Receive special requests from the customer and achieve it.

• Handling lists of daily arrivals for concerns from other departments.

• Preparing reports about the total number, actions, and trends of the customers for the tourism police before the arrival regards the security.

• Reserving golf with deferent holes for the clients.

• Following customer complaints and check with other departments till solve it and keep the customer satisfied

• Prepare arrival and departure lists for tour leader in different destinations.

• Provide account department full folder with information need regarding accounts. Office Manager, Laseronics Design Interstellar Company Cairo, Egypt May 2006 - Dec 2007

• Receive phone calls from foreign and local clients.

• Reception foreign and local clients at the office as a personal assistant to the CEO of the Company.

• Search in the Internet and Yellow page for contact information to update the client database.

• Filling the company’s financial papers.

• Writing Official correspondences in Arabic & English.

• Type using Microsoft Word program.

• Maintain and update simple accounting spreadsheets in Excel.

• Use Outlook for email and scheduling.

• In charge of procuring all office supplies and sundries.

• Download CD, DVD and burn copies.

• Executive secretary to the manager.

Training, National Bank of Egypt

Cairo, Arab Republic of Egypt

July 2005

Feb 2006 – May 2006

LANGUAGE

Arabic: Mother Tong

English: Very Good

Germany: beginner (Level 1) ready to learn more

3

EDUCATION

BA – Business Administration - Foreign Trade specialty - May 2005 Helwan University – Cairo, Egypt

English Business – Currently studying online

New York Business Academy – USA

CERTIFICATES

Effective Business Writing

From Almetor.net – Dubai, UAE

Strategic Planning Workshop “The National Identity Strategic Planning Workshop” certifies from Salford Manchester University – UK and issued from Arab Organization for Social Responsibility Sep 2014

Concepts and Standards of Social Responsibility – Nov 2015 From Arab Organization for Social Responsibility

General and Conversation English courses

(General), (Conversation) in Sadat Academy for Management Sciences, Cairo, Egypt

(General) in AXON - Global Education Network, Cairo, Egypt Computer - ICDL

Ministry of Communication and Information Technology – Egypt ACCOMPLISHMENTS

Public Administration for Ethics Award 2019

Ceremony has been achieved in Cairo - Egypt July 10, 2019 under the auspices of vice minister of Planning, Monitoring & Administrative Reform in Arab Republic of Egypt Eng. Ghada Labib

Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=25 Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=25 Smart Gov Award 2019

Ceremony has been achieved in Cairo - Egypt Feb 27, 2018 under the auspices of Minister of Planning, Monitoring & Administrative Reform in Arab Republic of Egypt Dr. Hala Al Saeed Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=24 Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=24 Corporate Excellence Award for Public Administration 2018 Ceremony has been achieved in Egypt – Sharm El Sheikh August 18, 2018 Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=22 Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=22 Excellence Government Innovation Award & Arab Government Achievements Award 2018 Ceremony has been achieved in Dubai June 26, 2018 under an official auspice of Asst. Commander – Quality & Excellence Prof. Abdulquddos Abulrazzaq Al Obaidly. Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=21 Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=21 4

Smart Government Award 2018

Ceremony has been achieved in Cairo - Egypt Feb 27, 2018 under the auspices of the Ministry of Planning, Monitoring & Administrative Reform in Arab Republic of Egypt Dr. Hala Al Saeed Winners link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=20 Photos link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=20 Arab Eagle for Public Administration Award 2017

Ceremony had been in Dubai – UAE Dec 19, 2017 under the auspices and attendance of HE Abdelqudous Abdelrazaq Mohamed Alsiddiq Alobaidli – asst. Commander – Quality & Excellence – Dubai Police. Winners link: http://www.tatweej.org/ar/main.php?view=get_list&idpage=21 Photos link: http://www.tatweej.org/ar/main.phpview=get_gallery&idpage=21 Arab Government Achievements Awards 2017

Ceremony had been achieved in Cairo - Egypt September 11, 2017 under the auspices and attendance of the Ministry of Communication & information Technology in Egypt H.E Eng. Yasser Al Qadi. Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=18 Photos Link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=18 Smart Government Award 2017

Ceremony had been achieved in Cairo – Egypt Feb 25, 2017 under the auspices and attendance of the Ministry of Planning, Monitoring & Administrative Reform in Arab Republic of Egypt Dr. Hala Al Saeed Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=14 Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=14 Smart Government Award 2016

Ceremony had been achieved in Kuwait April 27, 2016 under the auspices and attendance of Minister of State for Cabinet Affairs HE Sheikh Mohamed Abdullah Mubarak Al Sabbah. Winners link: http://www.smartgovawards.org/ar/main.php?view=get_list&idpage=13 Photos link: http://www.smartgovawards.org/ar/main.php?view=get_gallery&idpage=13 Arab Organization for Social Responsibility Award 2016 Celebration of the gradual transition from community contributions to social responsibility programs for Arab and Islamic banks Conference & Ceremony had been achieved in Sharm El Sheikh - Egypt 30- 31August 2016

Winners link: http://www.asrorg.org/ar/main.php?view=get_list&idpage=28 Photos link: http://www.asrorg.org/ar/main.php?view=get_gallery&idpage=28 Social Responsibility Standard and Understanding Workshop 2015 Workshop has done with Arab Organization for Social Responsibility (under umbrella of Excellence Awards Academy)

Photos link: http://www.asrorg.org/ar/main.php?view=get_gallery&idpage=21 Strategic Planning Workshop “Pioneering in Excellence – Strategic Planning” 2014 Workshop had done with Arab Organization for Social Responsibility (under umbrella of Excellence Awards Academy)

Photos link: http://www.asrorg.org/ar/main.php?view=get_gallery&idpage=19 Social Responsibility Award Ceremony 2014

Ceremony had been done by Arab Organization for Social Responsibility (under umbrella of Excellence Awards Academy)

Winners link: http://www.asrorg.org/ar/main.phpview=get_list&idpage=16 Photos link: http://www.asrorg.org/ar/main.php?view=get_gallery&idpage=16

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