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IT Support Technician

Detroit, MI
$24.00 hour
April 28, 2020

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Don J. Griffin II

***** **********

Detroit, Michigan



Certified IT Support Technician skilled in migrating, installing and supporting Windows Operating Systems. Familiarity with numerous incident ticketing programs for incident reporting.

I have multi-platform exposure with UNIX, Linux, and IRIX.

I’ve been a Lead for a large migration contract of 4500 computers at Comerica Bank.

Skilled in the installation repair and imaging of Windows 10, 7, Windows XP and Vista.

Performed total system migration of data recovery for nationwide network change over from Windows NT to Windows XP Professional, Windows XP to Windows 7. Server migration from Windows Server 2003 to Windows Server 2008 R2/Windows Server 2012-R2, 2008 – 2012 Azure Server, VM Server

I was most recently responsible for re-imaging, loading software, total and complete system updates, troubleshooting and repair, TCP/IP connectivity issues, login issues, password resets and anything that prevents end user from performing needed task. Packaging and shipment of equipment to manufactures and end users.

MS Exchange migrations, MS Office 2007, 2010, 2013 & 2016 SharePoint, Microsoft Lync, Outlook & InfoPath.

Experienced in Data Center install, repair upgrade, and service including VD support.I Numerous Sever upgrades installs and repair. MS SQL DB, & IIS.

Cisco support, Server configuration, upgrades, removal, repair and installations.


Associates Degree in Electronic & Computer Technology Community College of the Air Force


U.S. AIR FORCE, Electronic Warfare System Specialist

Microsoft Corporation

Microsoft Computer System Upgrade I & II

Microsoft Certified Engineer Hardware & Software System Upgrade

A+ Certification. Dell & HP Certifications.


Active Directory



Cherwell ITSM


Data Recovery

Data Transfer





Ghost Imaging


HP Service Center

HP Service Manager

HP System Insight Manger




IBM Big Fix









Lotus Notes



Microsoft Lync

MS Office

MS Project

MS Exchange

MS PowerPoint

MS SharePoint

MS Visio





Peregrine Service Center

Printer Configuration

PMC Remedy/RPC


Service Now

Server Upgrades







Solar Winds










Windows NT, XP

Professional, Vista & Windows 7, 10

Windows Server 2003

Windows Server 2008 R2/Windows Server 2012-R2


Barrister – Thomson Reuters 09/2019 to 02/2020

Migration Technician

Support for Windows 7 to Windows 10 migration. Assisit user’s with transition from Win 7 to Win 10, including all needed program installation(TrendMicro, CiscoWebEX, Cisco VPN and many others). Also to include decking station and monitor setup.

Abbtech – United States Census 06/04/2019 – 06/07/2019

IT Support Technician

Set up and configuration of complete computer system for government office. Unbox install setup and configure Desktops, Laptops, Printers and all Network equipment.

Strategic System 04/2018 – 11/2018

IT Support Technician

Numerous IT Support projects. Several Windows 10 and Active Directory migrations. .Ranging from one day to one week.

Unemployed for health reasons and home care of a senior parent. 01/2017 to 04/2018


Livonia, Mi.

Refresh/ Deskside Support Technician 07/2016 to 01/2017

• Configuration, repair, update, and support for Lenovo ThinkPad tablet running Windows 10. Onsite and remote user support. Active directory, group policy, data retrieval, password reset and installation. Wireless and Cisco VPN configuration, also to include company network set up. Used Service now ticketing system for client issues. Remote printer configuration for work from home users. Troubleshoot all malfunctioning components of the tablet. Evaluate all tablet components for compatibility and total functionality. Troubleshoot, reconfigure, repair, reimage, and update all returned tablets and assure total functionality. Send all tablets to user’s via UPS and have faulty devices returned to me for reevaluation and issue resolution. Troubleshoot and resolve other tablet issues….ie.. Outlook, printing, scanning, connectivity to network (hardwire & wireless), network drive mapping, unable to use keyboard, docking station, and extended battery. This position included packaging and shipment to out of state end users.

Nissan North America

Farmington Hills, Mi.

Refresh Technician Desktop Support 03/16 to 05/16

Support refresh project replacing out of warranty laptops with news ones Windows 10 and Active Directory. Copy user data using SCCM, install needed specialty programs, data entry, and check configuration accuracy and QC laptop before returning to user.

United States Department of Commerce

Elijah J. McCoy U.S. Patent and Trademark Office

Principal Support Engineer 07/15 to 11/15

Support office staff and Patent Examiners for daily computer use and meeting with all branches and maintain and support VTC, VDI audio and video equipment along with equipment setup. Support Outlook, Avamar, Tandberg System (video telepresence for face to face collaboration), Setup and support of Bluewater video system for Patent Hearing connected remotely, support computer in Training Room during session. Troubleshoot Network and Printer configuration and monitoring. Also to include server upgrades and maintenance. Using Remedy ticket system. Windows 10 migration and Active Directory issues.

HCL for Ford Motor Company 11/14 to 04/15

Deskside Analyst

• Deskside Analyst supports break fix of desktop & laptop computer. Reimage, load, reload software, troubleshoot and repair Outlook, TCP/IP connectivity issues, login issues, password reset and anything that prevents end user from preforming needed task. Data backup and recovery, active directory, configuration of all specialty programs, also to include drive mapping and installation of company tools. Using daily Remedy trouble ticket system.

NS International LTD 02/13 – 09/14

Desktop Support Technician

Image/re-image laptop and desktop computers with company image for assignment to new and current employees. Configuration of all programs need for end user and addition of any special programs needed. Assign user’s in Active Directory, Exchange for email accounts, password reset, set up Cisco WebEx and Cisco Jabbor . Troubleshoot and repairs issues for users daily. Drive mapping, network printers, data transfer, effective use of company tools used for troubleshooting and repairing user issues. Use Service now ticketing system . Installation and repair of Lotus Notes (Japan) where needed . Server upgrades and maintenance, upgrade computers as needed or issues that appear and are repaired with a new image install. Configuration of all computers, user accounts, and setup network usage for all visitors local and international

Yoh, Auburn Hills, MI 11/11 – 11/12

Continental Automotive

Desktop Support Technician

Image/reimage computers with Continental image of Windows XP, and all supports software needed. Reimage all computers with company Windows 7 for total upgrade through Continental. Assign administrative rights, correct and or repair user profiles in Active Directory. Mapping of network drives and printers. Data transfer during systems upgrades for desktop and laptop computers also to include personal printer setup and password recovery. Troubleshoot and repair computer and printer faults. Affective use of company specialty tools for upgrade migrations, like PMAP, HP Service Manager, and Windows 7 migration tool. Installation, troubleshot and repair of Lotus Notes. Appointment scheduling for user on upgrade list. Use Remedy ticketing software to keep track of issues. Also respond to all daily repair ticket assigned using Remedy. Total system configuration after software migration has been completed. Also to include Help Desk duties.

POMEROY Southfield, MI 03/11 – 07/11


Installation, removal, software installation, remote access data transfer, user program installation, database input, system re-imaging Windows XP and Windows 7, and Help Desk for Blue Cross Blue Shield of Michigan . Use of USMT tool for user profile and data transfer. System configuration, troubleshoot, and repair of laptop and desktop computers and password rest. Also to include next day support. Network and personal printer setup and configuration.

PFI TECH 12/10 – 01/11


Refresh migration removal, installation, data transfer, MS Office and Outlook setup

For end users. Printer configuration software for all programs needed. Accustom to use of USMT data transfer tool and network assisted tools.

CDI Troy, MI 09/10 -12/10


Remote control migration/configuration of client computers and company servers. VPN, ELS, & NPS users. Add server links, set group profiles, also troubleshoot any issues that clients have after computer migration. Make changes to restore lost settings and reapply any and all lost or misplaced files.

Anu Resources Detroit MI 07/10 - 10/10

Desktop/Server Support Technician

Desktop/Server Support for Chase Bank in Metro Detroit area. Removal, installation, configuration, & upgrades of printers, network, workstations and servers. Also to include troubleshooting and fix of any issues.

Peak Systems Detroit, MI 03/10 - 5/10

Upgrade Technician

Perform software upgrade for all computers in Detroit Public School system. Copy system information and input to database.

Peak Systems Detroit, MI 02/10 - 03/10

Printer Configuration Technician

Installation, removal, and configuration of numerous types of HP printers for JP Morgan Chase Bank downtown Detroit, MI

Tacworldwide, MI 09/09 - 03/10

Support Technician

Reimage CVS pharmacy servers for new company updates. Data recovery, hard drive removal and installation. Total system functionality check and printer alignment.

Manpower 10/07 - 02/08

Support Analyst

Within Henkel Desktop Support to include configuration of programs, Lotus Notes, AS 400 operation, system installation, program configuration, troubleshoot malfunction, total system functionality after re-image and program refresh, password reset. Total system refresh of desktops and laptop computers. Data transfer, recovery, computer troubleshoot and repair, printer configuration,, network connectivity and total system functionality.

Tacworldwide Detroit, MI 04/01 – 12-/10

Desktop Support

Performed PC & server setup, removals, installations, hardware and software configuration. Performed help desk, service, repair, desktop support, Help Desk and TCP/IP, WAN / LAN configuration. Site surveys using Visio and other programs. Use remedy ticketing system to trouble shoot issues.

Tacworldwide MI

Seimans Detroit, MI 07/06 - 1/07

Lead Tech

Assisted in financial institute migration of their current OS to Windows XP. Was the Lead Technician and team member for large migration contract of 4500 computers at Comerica Bank in the state of Michigan. Saved and restored user data. Installed new Windows XP image. Installed user applications. Opened and ensured all applications worked properly and ensured proper QA functionality and system operation.

Barbeau Enterprises Inc. Taylor, MI 02/06 - 07/06

Lead Technician

Led a team of 18 technicians in a total hardware/software migration of desktop and laptop computers for CHASE Financial Bloomfield Hills, Mi. Performed desktop support and software configuration. Computer troubleshoot and repair if needed.

Direct Source (Marshall Fields Department Stores) 08/05 – 09/05

Support Technician

Provided support for numerous locations in Michigan.

Provided cleaning and upgrade of computer assisted registers. Removed and replaced LCD monitor, scanner wand, and add credit card reader. Updated software and configure system upgrade. Performed full system check of newly installed devices and software.

Tacworldwide MI

UBS Financial Services, Troy, MI 01/06-01/06

Lead Support Technician

Familiar with MS Exchange 2000 migrations.

Performed total system migration of data recovery for nationwide network change over from Windows NT to Windows XP Professional.

Performed USB external hard drive used to gather user data. Fixed Outlook problems and other programs that didn’t reset after platform change over. Computer troubleshoot and repair if needed.

Tacworldwide MI

Michigan State Senate, Lansing, MI 09/05- 09/05

Performed computer removal and installation of 2 HP desktop units.

Performed hardware/software configuration and network setup.

Tacworldwide MI

Countrywide Lending, Troy, MI 08/05 - 09/05

Lead Support Technician

Performed computer removal and installation of 2 HP desktop units.

Performed system upgrade for 25 desktop computers.

Provided removal, installation, hardware/software configurations and software and network upgrades. Recovered stored files from network drives new HP equipment.

Tacworldwide MI

JP Morgan Chase, Bloomfield Hills, MI 06/05- 08/05&12/05

Lead Support Technician

Completed installation of two different server’s, computer upgrades, hard drive exchange and upgrade for laptop computers.

Performed hard drive network updates and software upgrades. Performed upgrades for 55 computers and 75 laptops. Familiar with MS Exchange 2000 migrations.

Tacworldwide MI

Spherion Troy, MI 06/05-06/05

Lead Support Technician

Completed migration of computers to include HW/SW configuration, removal, installation, and WAN/LAN configuration for network upgrade. Operated twelve systems at this location. Performed system migrations of 32 computers that included HW/SW configuration, removal, installation, and WAN/LAN configuration for network upgrade. Completed network file storage and recovery and familiar with MS Exchange 2000 migrations.

Tacworldwide MI

AG Edwards Detroit, MI 06/05-06/05

Lead Support Technician

Completed system migration to include removal of all desktop and laptop computers and network servers, routers and switches. Installed all new equipment setup and hardware/software configuration of desktop, laptop, severs, routers, switches and all network devices. Installed ten network and 335 computers total in the state of Michigan. Familiar with MS Exchange 2000 migrations.

Tacworldwide MI

Marathon Oil Company Detroit, MI 04/05-07/05

Lead Support Technician

Completed system migration of desktop and laptop computers to change hard drives for increased storage capability. Performed system upgrade and S/W configuration, user file storage and recovery from network drive. Troubleshoot and repair if needed. Provided support for a Total of 380 computers

Tacworldwide MI

Marathon Oil Company Detroit, MI 05/04 - 07/04

Lead Support Technician

Accomplished maintaining reliable work ethic while enrolled as a full-time student. System migration of all desktop and laptop computers.

Removed, installed, setup, configured S/W online download, recovered stored user information from network drives, password reset, and performed total system operational check. Recovered stored files from network drives. Troubleshoot and repair if needed. Provided support for a total of 425 computers. Use Service now Ticketing system to keep a track on issues.

Detroit Board of Education – Detroit, MI 05/2001- 09/2001

Novell Consultant

Novell Consultant – Assisted with LAN setup and configuration in Kettering High School for in house network operation.

Microsoft Corporation Redmond, WA 1996 - 1999

Software Test Engineer

Configuration and Compatibility Lab Functionality testing of gaming software and overall compatibility of motherboards, chipsets, processors, audio & video cards, software, & speakers. Extensive use of computers, hand tools and test equipment. Quality Control Engineer – Verify failures in returned mice and keyboards. Create and maintain database for use by all. Visit customer sites to monitor problems reported with PC and Mac systems.

Harborview Medical Center - Seattle, WA 1994 – 1996

Information Systems

Provided Medical Center Information Systems. Installed, setup, supported, and maintained network, servers, and all desktop and computers. Coordinated moves to and from newly renovated offices, along with information system setup. Familiar with MS Exchange 2000 migrations.

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