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IT Director

Okemos, MI
April 21, 2020

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IT Director

Qualifications Profile

Goal-driven, innovative, and technically inclined professionals with extensive experience in information technology with emphasis in technical support, project administration, and IT service management. Expert at managing technical operations and staff, streamlining information systems, and leading IT initiatives focus on productivity and efficiency. Highly commended for unparalleled work ethic, along with proven capacity to handle simultaneous projects and fulfill varying and increasing levels of responsibilities. Proactive leader, with the ability to establish and maintain constructive relationships with diverse levels of professionals.

Areas of Expertise


System Design and Configuration

IT Infrastructure, Technology, and Network Management

Disaster Recovery

Help Desk Operations Management

Process Improvement Strategies

Software Installation and Update

Workflow Prioritization

Strategic Planning and Analysis

Professional Experience

Jet Aviation Holdings USA, Inc., A General Dynamics Company Teterboro, NJ

Director, IT Services and Operations Jul 2018–Present

Provide oversight to 14 Jet Aviation sites, as well as IT staff across the US region

Serve as key resource for entire level 3 troubleshooting and all executive staff IT issues

Lead all IT personnel in the US Support Department within the organization of internal user’s computer applications and hardware

Take charge of developing and monitoring individual and team priorities in accordance with the organization’s priorities

Cultivate strong vendor relationships in relation to wide area network (WAN), local area network (LAN), telephony, and diverse hardware and software packages

Hold full responsibility in rebuilding US network infrastructure, such as design, vendor management, and implementation

Contribute key inputs in various new construction projects to ensure the execution all IT-related designs for new sites

Demonstrate technical skills in planning, overseeing, and initiating diverse IT projects, which include test plans, implementation plans, and project timelines, as well as creation of life cycle management plan to refine end-of-life (EOL) hardware for each site

Strategically manage key initiatives in restructuring all wired and wireless network infrastructure of Jet Aviation

Assume accountability in decommissioning the existing multiprotocol label switching (MPLS) network which acceptable in SD-WAN connectivity for financial and technical gain

Key Accomplishments:

Drove efforts in developing new workflow, which resulted in the improvement of productivity and reduction of inefficiencies for the global service desk

Optimized the efficiency of services through implementation and coordination of “Walk & Talk” and “Jet Genius IT Bar” sessions

Microwize Technology, Inc. Paramus, NJ

Chief Information Officer (CIO)/Network Engineer and Architect Jan 2012–Jul 2018

Oversaw all networks, computer systems, and resources, which included all IT staff and vendors

Proficiently utilized Microsoft Hyper-V, while supporting, maintaining, and backing up 115 virtual servers between 6 physical hosts

Maintained the security of patient information by implementing efficient personal health information (PHI) security practices

Managed the disaster recovery for Microwize along with customers, which involved planning and scheduling testing

Identified the quality of service by assessing utilization levels and trends within infrastructure

Spearheaded the execution of new electronic medical records (EMR) software from inception through post-sales support

Played an instrumental part in setting organizational goals for the company

Supervised all operational and administrative activities related to the implementation of change control, scheduled release of new technologies, and relevant supporting software

Key Accomplishment:

Succeeded in establishing the entire cloud network and server infrastructure that generated 33% in company’s recurring revenue

Created and supported managed IT services from ground up which is first ever at Microwize that resulting in producing 33%

National Hockey League New York, NY

Help Desk Technical Manager Aug 2008–Jan 2012

Maintained all open tickets up-to-date and managed based on corporate standards

Led a staff of technical support coordinators, while providing third-level support to all technical problems and final decision for all escalated issues

Performed troubleshooting and enhancement of overall servers, including member, domain controllers, file, virtual, and mail servers, as well as configuration of Cisco Catalyst 2960G switches for different Arena Flaypack boxes

Took charge of 600 RSA tokens and RSA system management, while disseminating them to 30 teams on monthly basis

Demonstrated expertise in troubleshooting, installing, and repairing the following:

oApple XServe and OS X updates if available


oLotus Notes version 6.5.5 and 8.5

oPrinter, fax, copy machine, and various audio/video (A/V) equipment in conference room

Keenly evaluated, identified, and distributed WSUS updates across all NHL desktops, laptops, and servers

Steered efforts in developing and implementing various initiatives, including:

oUser accounts, such as Active Directory, Lotus Notes, home folders, and spam accounts

oAutomated jobs with desktop authority to share and maintain desktops and laptops

oVisio diagrams represented local and remote network league client connections to CIO annually

oBatch files and written procedures through Lotus Notes upgrades in improving upgrade process

oNew help desk ticketing system for the help desk staff

oNew inventory database using Microsoft InfoPath for all NHL assets

oQuality control forms in securing standardization for workstation and laptop builds

Used Promisec software in examining the network for issues and software out of compliance

Dealt with vendor management to make sure all multiple systems were properly repaired

Ensured the maintenance of arena highlights videos and scheduled media contact distribution to arena servers, as well as Centrify console to make sure proper permissions for Mac workstations and laptops

Supported helpdesk staff to enhance their skills through online training

Valley National Bank (formerly Greater Community Bank) Totowa, NJ

Senior Network Administrator/Help Desk Manager Aug 2002–Aug 2008

Secured the efficiency and accountability of help desk for over 250 end users by ensuring all servers, switches, and routers working in LAN/WAN network

Handled the installation, configuration, and upgrade various software and hardware, including

oExtreme networks layer 3 switches, Fortigate firewalls, and 1841/3800 series Cisco routers

oNew DNS, DHCP, and WINS servers to company network

oServer and client operating systems from NT 4.0 to XP/2000 server and 2003 server

Capitalized industry expertise in managing and maintaining company’s backup systems by making proper adjustment and restructuring entire backup systems; email system through rebuilding email servers and end-user maintenance; and antivirus solution, such as installing, monitoring, and repairing failed installations

Thoroughly analyzed bandwidth consumption on network routers and switches in tracking and resolving problems

Maintained Active Directory, domain controllers, member, and file servers, as well as executed Window Update Services (WSUS) to implement Windows Updates through Active Directory Group Policy

Prepared written portions of Bank’s LAN/WAN policy for strategic, compliance, and new hire purposes

Oversaw all aspects of company’s network disaster recovery policy and procedures; internal and external IT audit; various remote networks and WAN of $1B financial banking company; and inventory of all Windows and Office licenses for new and existing computers

Imparted IT knowledge and IT plans companywide by developing IT quarterly newsletter

Offered technical support to all users, hardware equipment, and proprietary and non-proprietary software on the network by troubleshooting and configuring settings for IBM AS/400 using appropriate commands

Examined quarantined email messages for content, viruses, and SPAM by utilizing GFI Mail Moderator


Bachelor of Arts in Communications and Public Relations

William Paterson University Wayne, NJ

Professional Development


Microsoft Certified Professional

CompTIA A+ Certified

CompTIA Network Certified

Millennium Institute of Computers


A+, Network, Windows Microsoft Certified Solutions Expert (MCSE)

Millennium Institute of Computers

Technical Acumen

Operating Systems

Windows (NT 4.0 up to Server 2016) iOS


Microsoft Office Suites Microsoft Exchange Office 365 Cisco VM Backup ShadowProtect Antivirus Management SolarWinds WSUS iSeries Access Microsoft Hyper-V VMware Lotus Notes Subnetting


Servers (Dell, HP, and Apple) Desktops Laptops/Tablets AS/400 Fortigate Extreme Networks RSA Wireless Connections (LAN and WAN)

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