e-mail: email@example.com, handheld: +91-958-***-****
Location preference: Delhi NCR/ Bengaluru/ Hyderabad Summary:
HR Leader with expertise in business partnership and extensive experience in working across different geographies and highly matrixed organizational structures. Proven success in identifying and implementing innovative solutions to drive organizational effectiveness, talent strategies, and performance management, HR and business operational excellence activities. Specialties: HR and Talent Strategies, Organizational effectiveness, Employee Relations, Leadership Development, Culture Building, Industrial Relations and Diversity & Inclusion.
In these 18 years during various assignments in four companies, I have been responsible for establishing end to end HR strategies and processes that drive employees and organizations to perform their best by sharing their common vision. From being a mentor to mid-level managers to being an advisor and guide to the senior leadership, I have balanced these roles simultaneously by developing HR practices that are fair, transparent and user-friendly.
I believe all functional leaders and supervisors are extended HR partners and my goal is to guide them in the process to make associates across all levels feel valued and supported. The culture of the organization rests on all and consistent guidance and support fosters this culture. During my tenure with several Fortune 500 listed companies, I have learnt global and local HR best practices that enable companies to drive their culture agenda.
As a senior HR business partner, my strength in understanding complex business situations and different cultural settings help me to guide my teams, peers and senior leaders to collaborate effectively. I have a deep sense of purpose to serve the company’s values and culture. Work experience:
1) RCI® Bangalore (1.5 years) November 2017 to May 2019 Director Human Resources, Indian Subcontinent
(Reporting to Managing Director, Indian Subcontinent and Senior VP HR RCI Global, US) RCI® is a part of Wyndham Destinations (NYSE: WYND) and is the world’s first and largest timeshare exchange network with approximately 4,300 affiliated resorts worldwide. As part of the core executive leadership team, my role was to lead the Culture & transformational agenda to create a high performing team who were committed and engaged to bring customer delight. Half of the senior leadership had changed in a span of few months before I joined and my key focus was to assist in the culture shift and evolve from a high driven sales organization to an organization that was committed to customer service.
Lead the culture agenda.
Lead contact centre transition to progress from a highly driven sales approach to customer delight and service excellence.
Review and redefine rewards and recognition programs to engage employees in customer service excellence.
Initiate several communication channels/ discussions to understand the ideas, challenges and resistance to prepare and adapt for required change.
Introduce programs and initiatives to drive agreed objectives to ensure engagement consistently.
Guide the mid level management and supervisors to be leaders who lead by example to inspire and support front ending customer service executives.
Leadership capability development.
Hi Potential management via succession planning and organization design.
Guide and advise senior leaders during the process of change.
Build and maintain strong working relationships with global and regional stakeholders to ensure integration of business strategies.
Wyndham Worldwide was planning for a spin off in mid of 2018 where the culture and values of the new company ‘Wyndham Destinations’ were redefined. My responsibility was to lead this engagement of RCI India with the company’s new defined culture and values. 2) Marriott International (11 years)
Gurgaon I Jaipur I Mumbai I Chennai May 2006 to October 2017 Marriott International is the world’s largest and best hotel company. Marriott now offers the most comprehensive portfolio of brands, significant global footprint and leadership in the luxury as well as the convention and resort segment.
a) The Westin Gurgaon and The Westin Sohna Resort & Spa, Gurgaon Multi Property Director of Human Resources and Training May 2014 till October 2017
(Reporting to Regional Director HR, South Asia, and Market Vice President, Marriott International) Lead a team of ten HR and training resources
b) Jaipur Marriott Hotel and Convention Centre (on transfer) Director of Human Resources April 2013 till April 2014
(Reporting to Area Director HR, South Asia and General Manager) c) Courtyard by Marriott, Mumbai Intl Airport (on promotion and transfer) Part of New Marriott Hotel Start up executive leadership team Director of Human Resources October 2009 to April 2013
(Reporting to Area Director HR, South Asia and General Manager) Key Responsibilities:
As a member of the executive committee, I was responsible for developing and implementing strategies that deliver products and services to meet and exceed the needs of property talent.
Lead the Human Resources and Learning function from Talent acquisition, HR Operations, Compensation & Benefit management, Learning & Development, Employee engagement and all other areas of employee life cycle.
Develop strategies and implement goals to attract, develop and retain talent to achieve business objectives and employee engagement.
Develop and utilize a Human Resources Business Plan aligned with hotel, brand and Regional HR strategies.
Develop training and development solutions to drive the brand promise, employee engagement to elevate business & performance.
Devise reward and recognition program to align with changing market trends.
Ensure the culture of the organization is in line with the company values. Ensuring associates are trained and aware of high ethical standards and quality.
Lead the culture agenda. To engage employees, my peers and leaders with Marriott’s vision.
Lead the culture of embracing diversity and propagate inclusiveness. During the acquisition of Starwood hotels by Marriott International in 2016, I was the Change champion for Westin Gurgaon and Westin Sohna (erstwhile Starwood) to support this transition that led to various changes in our overall strategy especially human resources. During my tenure with Courtyard Marriott Mumbai, I lead the collective bargaining process. While union formation in certain states is a common phenomenon, my previous IR experience in Delhi and Mumbai helped me to guide my leadership and supervisory teams in other organisations to actively engage with front line staff and provide them with an encouraging environment where they feel valued and supported. This requires constant effort to see, hear and feel to understand workforce pulse and effectively engage with all to ensure we delivered what we promise: a great culture where everyone feels valued and supported.
d) Courtyard by Marriott, Chennai (on promotion and transfer), Chennai Human Resources Manager September 2006 to October 2009
(Reporting to Area Director HR, South Asia and General Manager) e) Renaissance Hotel and Convention Centre & Marriott Executive Apartments, Mumbai Human Resources Manager May 2006 to Sept 2006
(Reporting to Area Director HR, South Asia)
As the HR leader of these two business units, my primary responsibility was to lead and guide the HR and training team and to partner with various function leaders as the HR business partner. 3) Park Plaza Gurgaon (Managed by Radisson Hospitality Worldwide), Gurgaon (2 years) Part of New Hotel Startup of new RHW hotel setup leadership team
Asst. Human Resources Manager (Head HR) Sept 2004 to May 2006
(Reporting to General Manager and Head HR for Radisson Hospitality Worldwide) Responsible for opening of the hotel, recruiting of all associates right up to the senior leadership team and setting up and functioning the entire HR structure. Partner with Radisson Hospitality to ensure brand specific HR and training programs were implemented.
4) The Oberoi group of hotels (3 years)
Kochi I Shimla I New Delhi May 2001 to August 2004 Designation: HR Supervisor Reporting to the Director of Human Resources Undertook three assignments in following business locations:o The Oberoi, New Delhi o The Oberoi Cecil, Shimla o The Trident Hilton, Kochi Responsible for talent acquisition, employee engagement, administration of management and job trainee programs. Others:
o Published an article on Diversity and Inclusion in VIKALPA, the quarterly journal (July – Sept 2015) of the Indian Institute of Management Ahmedabad (IIM A) . http://vik.sagepub.com/content/40/3/324.full.pdf+html page 344 to page 347. o South Asian Journal of Human Resources Management published an interview with me in May 2016, https://journals.sagepub.com/doi/abs/10.1177/2322093716631191 o Key note speaker for HR seminar ‘War for talent’ on ‘Employer branding’, Mumbai, July 2010. Chairperson and presenter in Global HR conference, Nairobi Kenya, May 2012. o Key presenter in Global HR Conference in Kuala Lumpur, Malaysia, October 2012. All conferences were organized by Marcus Evans Group
Education and Professional qualifications:
SHRM – SCP certification, 2015 (Senior Certified Professional) Masters of Business Administration, 1999-2001 University Business School Chandigarh. Panjab University Bachelor of Arts, DAV College, 1996–1999