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Analyst Manager

Mesa, AZ
April 22, 2020

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Paul F. Soriano



IT Professional with 13 years of experience in analysis, planning, documentation, design, development, testing, and implementation. Strengths lie in Business Process Modeling, Root Cause Analysis, Gap Analysis, Functional Analysis, extraction and documentation of requirements, facilitating workshops with vendors, mediation, and communication.


Master in Information Systems, University of Phoenix

Bachelors of Science in Information Technology, Western International University

Associates of Arts in Business, Western International University

Information Technology Infrastructure Library (ITIL) Certificate, APMG-International

Positions Held

FacilitySource - CBRE June 2019 to Present

Product Manager

Created, implemented, and managed PMO processes with associated and required artifacts: Planning, Requirements Gathering/Design, Scrum activities, User Acceptance Testing, Release Management, Warranty, Transition to Operations, Service Provider and Client API onboarding

Engaged customers through interviews to define the product vision, features, and releases

Communicated product vision, roadmap, and releases to the Sales, Client Success, Marketing, and Executive teams

Collaborated with UX/UI Designers in discovery and research defining updates, improvements, and enhancements

Managed and prioritized multiple backlogs for different products: SaaS, Mobile Apps, Mobile APIs, New Products, and 3rd Party System API integrations for new/existing clients & Service Providers (B2B & Hub)

Ran sprints with multiple cross-functional teams from India and Costa Rica by writing user stories and acceptance criteria, leading grooming session, planning, daily stand-up, and retro meetings.

Defined, analyzed, and implemented product metrics that help the growth of the product

Identified product gaps and generated innovative ideas to expand market share, improve customer experience, and drive growth in the category

Led, mentored, and provided project assignments to Solutions Manager team

Dignity Health August 2018 to May 2019

IT Infrastructure Analyst

Led Change Management Transition activities for a 30 person team including but not limited to documentation of changes implemented to existing solutions, from software or version upgrades perspective. Builds teams for training and monitoring rollouts. Communications change transition plans, and facilities meetings providing timelines and communicating short wins.

Provided evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements

oVendors & Devices: GE Logiq E9, GE Xeleris, Siemens Clinitek, Philips Epiq 7, Bayer Spectris Solaris, Intuitive Surgical Inc – DaVinci Si Surgical System, Philips C-Arm, Hologic C-Arm, Siemens Somatom Definition AS+, Beckman-Coulter – DxH 600 analyzer, GE 9900 Elite, GE Innova IGS Series 5, Philips Acuson SC2000, GE OEC Elite, Beckman-Coulter – DxH800, Philips Sparq, Diagnostic Stago Inc. – STA Coag Expert, Philips Epiq 5, Abbot – CardioMEMS HF, Beckman Coulter – DxH1601, Philips Veradius, Siemens Coag 2500, Faxitron – BioVision, Hologic – Brevera Biopsy, Mortara – Q-Stress

oVendors & Applications: HeartBase, Merge - iConnect Access, Cerner Millennium, Meditech, Invision, MS4 MedSeries 4, Merge PACS systems, McKesson PACS systems, Sonultra – Ultra64, AvaSys TeleSitter, Ascom Unite, BrainLab, PowerScribe 360, Philips Xper, Ferrum Radiology AI, Eizo Monitoring System, Philips Intellibridge Solution, MacLab application, GE AW Server

oTechnology: VMWare 6.5 (Cluster environment), F5 Networks (Proxy, application authentication, application access, load balancing, data center usage, web application firewall, external/internal IP configuration), SecureLink, VPNs, networking tools (switches, routers, access points), network segregation (trusted/semi-trusted vlans), Domain Controllers, DMZ, DHCP, HP Proliant DL380 Gen 9 Servers, Dell R740 ESXi host, Windows Server OS 2008/2012 R2/ 2016, MS SQL 2008/2014, Antivirus, Patching, Backups, Monitoring, Support, Vendor Remote Access, Enterprise & Site data centers, firewall, integration/interfaces (HL7, MFT, SFTP), storage (VM storage access, NetApp, EMC, NAS, CIFS), Disaster Recovery

Focused the majority of time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and are highly complex

Led projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions

Coordinated implementation and support efforts between IT Operations and other Dignity Health IT teams

Provided technical leadership and ownership of issues across multiple disciplines and technologies.

Designed, implemented and maintained a comprehensive monitoring and alerting process across all IT Operations platforms

Built new test and production environments on existing or new hardware as required.

Identified technical innovation and process improvement opportunities

Architected, designed, procured, and built Wintel server software and hardware, backup technologies, software, and associated equipment in the corporate data center and at all facilities.

Demonstrated strong time management and multi-tasking skills required to work multiple projects, interface with multiple teams, and deliver complex technical evaluations and designs within business time frames

Built and maintained successful relationships with operational/production leadership as well as strategic planners

Established rapport across cross-functional teams, vendors, and contractors spanning multiple locations in order to achieve service excellence at both project and operational levels

IT Analyst III (August 2016 – August 2018)

Led Change Management Transition activities including but not limited to requirements gathering, documentation of changes for training and rollouts, and communicate transition plans to various teams.

Provided support to the IT PMO Intake process

Acted as the initial IT Technical liaison for 39 hospitals and 500+ clinics located across California, Nevada, and Arizona

Uses analytical and technical implementation methodologies to determine scope requirements for 40-50 new projects on a monthly basis

Elicited business and functional requirements, infrastructure/hardware requirements (e.g. servers, networking equipment, biomedical devices), security requirements (e.g. SSO, LDAP, Data Integrity, HIPAA compliance), and integration/interface requirements (e.g. HL7, MFT, SFTP, B2B) for all vendor and Dignity Health hosted solutions

Worked with internal resources and vendors to determine proper implementation of new products

Facilitated meetings to discuss multiple project scopes and requirements to determine and assign appropriate IT resources for each project

Worked closely within the PMO to ensure smooth transition of proposal to project phases.

Acted as a SME for one or more processes

Worked with IT leadership to identify key processes and improvement opportunities

Provided process development or implementation of low to medium complexity and cross-functional process improvement efforts

Managed the implementation of Dignity Health standard solutions across the enterprise

IT Business Solutions Analyst III (September 2015 – August 2016)

Stayed abreast of significant change management initiatives and assesses organizational impacts

Led Change Management Transition activities, perform requirements gathering, documentation of transition plans and changes, and facilitated meetings and communications

Worked on multiple projects as the sole BSA

Acted as a subject matter expert (SME) for one or more functional areas

Worked with stakeholders/functional areas to identify and understand their needs and concerns and understand the environment in which they work

Transformed business needs into clearly defined requirements that can feasibly be tested and implemented in a solution

Defined project scope and recommends alternative solution approaches

Performed Business Analysis Planning and Monitoring activities including: 1) identification of stakeholders, 2) selection of business analysis techniques and the process that will be used to manage requirements and 3) identification of how to assess the progress of the work across all levels

Worked with stakeholders to document as-is and to-be business processes

Developed, wrote and communicated business requirements documentation and ensures appropriate stakeholder sign-off. This includes: Biomedical device installation, system implementations, system interfaces, Cerner modules, and data analysis

Participates in solution selection process and helps identify which solution best fits the business need. Activities can include: vendor product research, vendor demonstrations and scenario scripting, vendor selection criteria/scoring methodology

Facilitated requirements reviews with all impacted stakeholders including business functions, IT security, IT infrastructure, application support, compliance, legal, and contracting

Consulted on system testing activities to ensure system is developed according to defined requirements

Built and maintained excellent relationships with customers, IT colleagues, contractors, vendors and consultants while managing their expectations

Performed data extract, data conversion, and creation of file upload for new data destination

Developed Disaster Recovery plans and strategies for new Dignity Health hosted solutions

Collaborated with IT Security Engineers to perform IT Security and Cybersecurity assessments for new implementations

Collaborated with Solution Architects and Design Engineers to develop solution designs for new implementations

Led Change Management Transition activities

American Traffic Solutions October 2014 to October 2015

Business Systems Analyst

Facilitated interviews, document analysis, and story workshops to elicit business and functional requirements with multiple business units, software development team members, and different leadership levels

Prepared requirements, user stories, documentation, design specifications and conduct analysis of user needs for the implementation or revision of systems and applications.

Created process flows and business flows by collaborating with the development and business teams

Created Power Point Presentations for several business objectives

Collaborated in the development of Test Cases and all other deliverables and activities related to Quality Assurance of the Products.

Practiced Scrum methodology techniques to provide iterative product development

Utilized VersionOne collaborative tool to support Scrum software development methodology

Worked with multiple development product teams to achieve implementation goals

Led Change Management Transition activities

Sprouts Farmers Market August 2014 to October 2014

Senior Business Analyst

Led Change Management Transition activities

Created Change Management Requests (CMR) to update system requirements

Analyzed the change requests and coordinated the changes with the implementation team

Facilitated interviews, documented analysis, requirements workshops, surveys, site visits to elicit business and functional requirements

Prepared project requirements, shared transition plans, designed specifications and conduct analysis of user needs for the implementation or revision of systems and applications.

Created process flows and business flows by collaborating with the development and business teams

Developed and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.

Projects Include: Development of Sprouts Inventory System and KPI Data Automation.

US Script March 2014 to May 2014

Business Analyst III

Supported business initiatives through data analysis, design and development of key performance indicators, data collection and data visualization.

Defined and document clear and complete detailed business requirements and functional specifications using the SDLC methodology from the business team.

Ensured all artifacts complied with corporate SDLC Policies and guidelines.

Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.

Facilitated JAD sessions, workshops, interviews to gather business requirements

Identified and analyze user requirements, procedures, and problems to improve existing processes.

Performed detailed analysis on assigned projects, recommend potential business solutions and assist with implementation

Identified ways to enhance performance management and operational reports related to new or existing business processes

Developed and incorporate organizational best practices into business applications

Led problem solving and coordination efforts between various business units

Assisted with formulating and updating departmental policies and procedures

Trained staff in performance measurement and performance management

University of Phoenix May 2007 to March 2014

Lead Business/Policy Analyst

Created Change Management Requests (CMR) to update system requirements

Analyzed the change request and coordinates the changes with the implementation team

Defined and documented clear and complete detailed academic rules, university policies, and business requirements

Performed GAP analysis of academic/business rules, university policies, business/system process flows, and requirements.

Facilitated JAD sessions, workshops, interviews to gather academic rules, university policies, and/or business requirements

Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications

Designed business workflows and processes to enhance efficiency in current processes

Analyzed processes and identified areas that required improvement

Participated in the testing process, ensuring testing verifies the user requirements

Performed Policy and Procedure Audits

Provided training to multiple business owners

Facilitated/Participated in Program Implementation Process meetings for over 100 stakeholders

Attended/Participated/Facilitated Process and Implementation Meetings

Maintained and updated the Policies & Procedures Manual

Supervised business content and functionality in Knowledgebase

Collaborated with Academic Affairs in the development of draft policies for new academic programs




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