Paul F. Soriano
adcw1o@r.postjobfree.com
Summary
IT Professional with 13 years of experience in analysis, planning, documentation, design, development, testing, and implementation. Strengths lie in Business Process Modeling, Root Cause Analysis, Gap Analysis, Functional Analysis, extraction and documentation of requirements, facilitating workshops with vendors, mediation, and communication.
Education
Master in Information Systems, University of Phoenix
Bachelors of Science in Information Technology, Western International University
Associates of Arts in Business, Western International University
Information Technology Infrastructure Library (ITIL) Certificate, APMG-International
Positions Held
FacilitySource - CBRE June 2019 to Present
Product Manager
Created, implemented, and managed PMO processes with associated and required artifacts: Planning, Requirements Gathering/Design, Scrum activities, User Acceptance Testing, Release Management, Warranty, Transition to Operations, Service Provider and Client API onboarding
Engaged customers through interviews to define the product vision, features, and releases
Communicated product vision, roadmap, and releases to the Sales, Client Success, Marketing, and Executive teams
Collaborated with UX/UI Designers in discovery and research defining updates, improvements, and enhancements
Managed and prioritized multiple backlogs for different products: SaaS, Mobile Apps, Mobile APIs, New Products, and 3rd Party System API integrations for new/existing clients & Service Providers (B2B & Hub)
Ran sprints with multiple cross-functional teams from India and Costa Rica by writing user stories and acceptance criteria, leading grooming session, planning, daily stand-up, and retro meetings.
Defined, analyzed, and implemented product metrics that help the growth of the product
Identified product gaps and generated innovative ideas to expand market share, improve customer experience, and drive growth in the category
Led, mentored, and provided project assignments to Solutions Manager team
Dignity Health August 2018 to May 2019
IT Infrastructure Analyst
Led Change Management Transition activities for a 30 person team including but not limited to documentation of changes implemented to existing solutions, from software or version upgrades perspective. Builds teams for training and monitoring rollouts. Communications change transition plans, and facilities meetings providing timelines and communicating short wins.
Provided evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements
oVendors & Devices: GE Logiq E9, GE Xeleris, Siemens Clinitek, Philips Epiq 7, Bayer Spectris Solaris, Intuitive Surgical Inc – DaVinci Si Surgical System, Philips C-Arm, Hologic C-Arm, Siemens Somatom Definition AS+, Beckman-Coulter – DxH 600 analyzer, GE 9900 Elite, GE Innova IGS Series 5, Philips Acuson SC2000, GE OEC Elite, Beckman-Coulter – DxH800, Philips Sparq, Diagnostic Stago Inc. – STA Coag Expert, Philips Epiq 5, Abbot – CardioMEMS HF, Beckman Coulter – DxH1601, Philips Veradius, Siemens Coag 2500, Faxitron – BioVision, Hologic – Brevera Biopsy, Mortara – Q-Stress
oVendors & Applications: HeartBase, Merge - iConnect Access, Cerner Millennium, Meditech, Invision, MS4 MedSeries 4, Merge PACS systems, McKesson PACS systems, Sonultra – Ultra64, AvaSys TeleSitter, Ascom Unite, BrainLab, PowerScribe 360, Philips Xper, Ferrum Radiology AI, Eizo Monitoring System, Philips Intellibridge Solution, MacLab application, GE AW Server
oTechnology: VMWare 6.5 (Cluster environment), F5 Networks (Proxy, application authentication, application access, load balancing, data center usage, web application firewall, external/internal IP configuration), SecureLink, VPNs, networking tools (switches, routers, access points), network segregation (trusted/semi-trusted vlans), Domain Controllers, DMZ, DHCP, HP Proliant DL380 Gen 9 Servers, Dell R740 ESXi host, Windows Server OS 2008/2012 R2/ 2016, MS SQL 2008/2014, Antivirus, Patching, Backups, Monitoring, Support, Vendor Remote Access, Enterprise & Site data centers, firewall, integration/interfaces (HL7, MFT, SFTP), storage (VM storage access, NetApp, EMC, NAS, CIFS), Disaster Recovery
Focused the majority of time on complex engineering, architectural and implementation tasks. Project assignments are large in scope and are highly complex
Led projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions
Coordinated implementation and support efforts between IT Operations and other Dignity Health IT teams
Provided technical leadership and ownership of issues across multiple disciplines and technologies.
Designed, implemented and maintained a comprehensive monitoring and alerting process across all IT Operations platforms
Built new test and production environments on existing or new hardware as required.
Identified technical innovation and process improvement opportunities
Architected, designed, procured, and built Wintel server software and hardware, backup technologies, software, and associated equipment in the corporate data center and at all facilities.
Demonstrated strong time management and multi-tasking skills required to work multiple projects, interface with multiple teams, and deliver complex technical evaluations and designs within business time frames
Built and maintained successful relationships with operational/production leadership as well as strategic planners
Established rapport across cross-functional teams, vendors, and contractors spanning multiple locations in order to achieve service excellence at both project and operational levels
IT Analyst III (August 2016 – August 2018)
Led Change Management Transition activities including but not limited to requirements gathering, documentation of changes for training and rollouts, and communicate transition plans to various teams.
Provided support to the IT PMO Intake process
Acted as the initial IT Technical liaison for 39 hospitals and 500+ clinics located across California, Nevada, and Arizona
Uses analytical and technical implementation methodologies to determine scope requirements for 40-50 new projects on a monthly basis
Elicited business and functional requirements, infrastructure/hardware requirements (e.g. servers, networking equipment, biomedical devices), security requirements (e.g. SSO, LDAP, Data Integrity, HIPAA compliance), and integration/interface requirements (e.g. HL7, MFT, SFTP, B2B) for all vendor and Dignity Health hosted solutions
Worked with internal resources and vendors to determine proper implementation of new products
Facilitated meetings to discuss multiple project scopes and requirements to determine and assign appropriate IT resources for each project
Worked closely within the PMO to ensure smooth transition of proposal to project phases.
Acted as a SME for one or more processes
Worked with IT leadership to identify key processes and improvement opportunities
Provided process development or implementation of low to medium complexity and cross-functional process improvement efforts
Managed the implementation of Dignity Health standard solutions across the enterprise
IT Business Solutions Analyst III (September 2015 – August 2016)
Stayed abreast of significant change management initiatives and assesses organizational impacts
Led Change Management Transition activities, perform requirements gathering, documentation of transition plans and changes, and facilitated meetings and communications
Worked on multiple projects as the sole BSA
Acted as a subject matter expert (SME) for one or more functional areas
Worked with stakeholders/functional areas to identify and understand their needs and concerns and understand the environment in which they work
Transformed business needs into clearly defined requirements that can feasibly be tested and implemented in a solution
Defined project scope and recommends alternative solution approaches
Performed Business Analysis Planning and Monitoring activities including: 1) identification of stakeholders, 2) selection of business analysis techniques and the process that will be used to manage requirements and 3) identification of how to assess the progress of the work across all levels
Worked with stakeholders to document as-is and to-be business processes
Developed, wrote and communicated business requirements documentation and ensures appropriate stakeholder sign-off. This includes: Biomedical device installation, system implementations, system interfaces, Cerner modules, and data analysis
Participates in solution selection process and helps identify which solution best fits the business need. Activities can include: vendor product research, vendor demonstrations and scenario scripting, vendor selection criteria/scoring methodology
Facilitated requirements reviews with all impacted stakeholders including business functions, IT security, IT infrastructure, application support, compliance, legal, and contracting
Consulted on system testing activities to ensure system is developed according to defined requirements
Built and maintained excellent relationships with customers, IT colleagues, contractors, vendors and consultants while managing their expectations
Performed data extract, data conversion, and creation of file upload for new data destination
Developed Disaster Recovery plans and strategies for new Dignity Health hosted solutions
Collaborated with IT Security Engineers to perform IT Security and Cybersecurity assessments for new implementations
Collaborated with Solution Architects and Design Engineers to develop solution designs for new implementations
Led Change Management Transition activities
American Traffic Solutions October 2014 to October 2015
Business Systems Analyst
Facilitated interviews, document analysis, and story workshops to elicit business and functional requirements with multiple business units, software development team members, and different leadership levels
Prepared requirements, user stories, documentation, design specifications and conduct analysis of user needs for the implementation or revision of systems and applications.
Created process flows and business flows by collaborating with the development and business teams
Created Power Point Presentations for several business objectives
Collaborated in the development of Test Cases and all other deliverables and activities related to Quality Assurance of the Products.
Practiced Scrum methodology techniques to provide iterative product development
Utilized VersionOne collaborative tool to support Scrum software development methodology
Worked with multiple development product teams to achieve implementation goals
Led Change Management Transition activities
Sprouts Farmers Market August 2014 to October 2014
Senior Business Analyst
Led Change Management Transition activities
Created Change Management Requests (CMR) to update system requirements
Analyzed the change requests and coordinated the changes with the implementation team
Facilitated interviews, documented analysis, requirements workshops, surveys, site visits to elicit business and functional requirements
Prepared project requirements, shared transition plans, designed specifications and conduct analysis of user needs for the implementation or revision of systems and applications.
Created process flows and business flows by collaborating with the development and business teams
Developed and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.
Projects Include: Development of Sprouts Inventory System and KPI Data Automation.
US Script March 2014 to May 2014
Business Analyst III
Supported business initiatives through data analysis, design and development of key performance indicators, data collection and data visualization.
Defined and document clear and complete detailed business requirements and functional specifications using the SDLC methodology from the business team.
Ensured all artifacts complied with corporate SDLC Policies and guidelines.
Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
Facilitated JAD sessions, workshops, interviews to gather business requirements
Identified and analyze user requirements, procedures, and problems to improve existing processes.
Performed detailed analysis on assigned projects, recommend potential business solutions and assist with implementation
Identified ways to enhance performance management and operational reports related to new or existing business processes
Developed and incorporate organizational best practices into business applications
Led problem solving and coordination efforts between various business units
Assisted with formulating and updating departmental policies and procedures
Trained staff in performance measurement and performance management
University of Phoenix May 2007 to March 2014
Lead Business/Policy Analyst
Created Change Management Requests (CMR) to update system requirements
Analyzed the change request and coordinates the changes with the implementation team
Defined and documented clear and complete detailed academic rules, university policies, and business requirements
Performed GAP analysis of academic/business rules, university policies, business/system process flows, and requirements.
Facilitated JAD sessions, workshops, interviews to gather academic rules, university policies, and/or business requirements
Worked closely with project stakeholders, SMEs, and staff to understand the requirements and specifications for new applications along with re-engineering the existing applications
Designed business workflows and processes to enhance efficiency in current processes
Analyzed processes and identified areas that required improvement
Participated in the testing process, ensuring testing verifies the user requirements
Performed Policy and Procedure Audits
Provided training to multiple business owners
Facilitated/Participated in Program Implementation Process meetings for over 100 stakeholders
Attended/Participated/Facilitated Process and Implementation Meetings
Maintained and updated the Policies & Procedures Manual
Supervised business content and functionality in Knowledgebase
Collaborated with Academic Affairs in the development of draft policies for new academic programs
Languages
Spanish
English