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Project Manager

Apex, NC
April 20, 2020

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IT professional with 15+ years of experience in Project Management and Information Security roles within Financial Institutions. Support of Access Management, Risk Compliance, Cyber Security, Account Administration, Hardware/Software, Windows, Mainframe, Active Directory and Email systems. Client Relations experience Liaising with Business and Application owners, as well as technical support teams, both local and overseas. Adept in Incident/Escalation management, analysis, and comprehensive support of system resources and user/group administration. Very detail oriented and works well under pressure, consistently meeting goals and exceeding deadlines.

Demonstrated success managing customer/stakeholder relationships and expectations. Able to effectively communicate with management, support, vendors, end-users and offshore resources from diverse backgrounds. Core competencies include:

Requirements Gathering / Analysis

Project Planning / Coordination

Service Management

Data Analysis and Reporting

User Training / Documentation

Governance and Assurance

Offshore Resource Management

Technical / Project Documentation

User and System Testing

Customer / Stakeholder Relations

Application / User Support

System Development Life Cycle


Business Analyst:

User / Functional / System Requirements, Vendor Collaboration, Testing, Data Migration, Documentation, Meeting Facilitation, Business Process Diagrams

Service Management:

Data Reporting and Analysis, Process Improvement


MS Excel (Expert Level), MS Word (Expert Level), MS Outlook, MS Access, MS PowerPoint, MS Project, MS Visio, Office 365, SharePoint 2007/2010, Oracle IAM, InfoPath Forms, PeopleSoft v8.9, SAP Business Objects, STAMP, Planview, Tableau, CyberArk Version 9.10.0




Bachelor of Interdisciplinary Studies, Organizational Studies, Arizona State University, Tempe, AZ


BB&T Bank, Corporate Information Security Cyber Engineer II July 2016-Present

Currently supporting other security engineers and the implementation of the PAM solution, identifying privileged accounts across the enterprise.

Reviews privileged accounts, identify owners, activities, users associated with privileged accounts, creating workflows.

Training and onboarding new Associates to CyberArk daily.

Drives process improvements and streamline systems access requests and access controls. Drives training to teach strong working knowledge of Active Directory, RACF and basic provisioning and deprovisioning processes.

Design and manage the development of workflows and processes for the managing, tracking, and reporting of internal and third party application access profiles, including users and access level.

Review and update or create documented procedures governing access entitlement reviews, access requests, access revocation.

Perform all necessary functions to ensure the safety of information systems and data assets from inappropriate access.

Support internal and external audits by gathering or coordinating the collection of any necessary evidence.

Develop and maintain relationships with Business and IT leaders, Developers, Architects and other stakeholders to support and facilitate identity management enhancements.

Publish periodic program status covering overall identity management priority initiatives, associated milestones, deliverables, and success criteria.

Provide requirements and directions supporting data imports of different types of data files from internal and external sources to validate access levels

Performs analysis of employee access within applications across the bank to ensure it is commensurate with the user’s job responsibilities.

Wells Fargo Bank, Project Manager 2 November 2014 – April 2016

Responsible for leading smaller scale, lower risk projects and managing all activities in an SDLC project life-cycle (initiation, planning, executing, monitoring and controlling thru closing) associated with projects that are typically department-focused and/or lower in risk, scope and complexity.

Consulted with business and technology partners to clarify and define business & project requirements as well as development and documenting of the business case.

Lead the development of the project definition, business requirements and statement of work documents.

Developed and revised project plans and budgets, tracks project/budget status, identified and negotiated resolution of issues escalating as necessary and ensured project tasks were completed according to established timelines.

Responsible for Identifying best practices and recommend new workflows and/or procedures, develop communications plan, rollout strategy and manage implementation.

Participated on project teams to complete more complex project work. Interacts with mid-management to create and deliver presentations on project goals and plans, including progress reports.

Ensured project-related risks were managed according to the Project Management Policy.

Responsibility included sourcing, negotiating and managing outside vendors.

Tasked with driving various business administrative initiatives from initiation to completion.

Charles Schwab, Access Project Coordinator January 2014-November 2014 & May 2011–August 2013

Performed analysis of employee access to ensure it is commensurate with the user’s job responsibilities.

Created and defines user roles and system access entitlements for high fraud risk mainframe, distributed and third party applications.

Determined applications risk by conducting risk assessment interviews with application owners and Sr. management.

Monitored shared mailboxes and corresponding with business/technical units regarding questions, comments, or approvals of risk assessments.

Coordinated with application liaison’s to update and maintain an accurate application database of the firm’s application inventories.

Assessed/evaluated team’s processes and procedures and propose changes/revisions as needed for management’s consideration

Team SharePoint Administrator

Responsible for building and maintaining all team reports using SAP Business Objects.

Wells Fargo Bank, Implementation Consultant/Coordinator August 2013 – December 2013

Backup to Project Manager in the Business Initiatives and Support Project Management Office.

Performed timely updates of financial tools (STAMP, Planview) per Project Management Office and TOG Project Methodology (TPM) policies.

Identified and validated variances in project budget.

Created functional system design documents FSD that will be the basis for the technical systems design.

Worked with the Project Manager and /or resources to learn how the Project Definition Document (PDD), Business Case, CREST, and Authorization for Expenditure (AFE) processes are completed.

Set up project meetings: publish dial in numbers, publish agendas, take/publish minutes, and maintain Outlook distribution lists for teams. Facilitate meetings during the Project Manager absence.

Created and manage project documentation based on Project Management Office/IM guidelines.

Set up and maintain project SharePoint site per Project Management Office guidelines.

Reported overall project status, including milestones to project team.

Archived all required documentation for audit purposes after the project is complete.

Identified and documented specific activities and related tasks that are needed to deliver a successful project following TOG Project Methodology (TPM) recommendations.

Identified and maintained project team member’s information and their involvement on the project.

Developed and maintained the Project Communication Plan per Project Management Office guidelines.

Collected, created, distributed and stored project information per Project Management Office/IM Guidelines.

Participated in project meetings using the appropriate communication tools and channels.

Wells Fargo Bank, Business Systems Consultant September 2009 – February 2011

Supported the Consumer and Small Business division in a number of roles including process mapping, vendor management, and program management and ad hoc troubleshooting.

Managed several projects related to Charter Consolidation between Wells Fargo and Wachovia bank.

Created and managed SWOT plan for reducing banker/customer impact of the new vendor change.

Successfully managed projects related to check vendor conversions.

Managed discontinuation of Travelers Checks bank-wide.

Created and managed Check Order Fee/Revenue Opportunity Report.

Managed contract negotiations for new check vendor.

Tracked vendor and contractor invoices and created monthly forecasting reports for management.

Performed monthly monitoring of check vendor outages to assure Service Level Agreements were met. Created monthly reports.

Managed and completed vendor viability analysis.

Managed project for secure file sharing between Wells Fargo and check vendor.

Managed and created new pages on SharePoint site.

Wells Fargo Bank, Business Analyst/Workflow Coordinator January 2009 – June 2009

Enterprise Information Management - Access Management: Analyzed, interpreted and distributed 900-1200 Mainframe, Oracle, UNIX, LAN, Email, Blackberry, Instant Messaging and Pointsec ID requests daily.

Applied Microsoft Access Database changes when needed.

Routed and assigned 300 - 500 daily requests using Microsoft Access, Wanda, Wells Fargo Front End Portal, Service Request Application (SRA) and PAC2000.

Ensured Service Level Agreements (SLAs) were met by monitoring and work balancing Analysts work queues.

Monitored and researched authorized approval submittals using Active Directory and other internal applications or online portals.

Monitored shared mailboxes and corresponded with customers regarding questions or concerns. Troubleshot requests or application errors if needed.

Updated written procedures and ran various reports daily.

Banner Healthcare, Project Coordinator September 2008 – January 2009

Scheduled meetings for IT and various business teams.

Took detailed notes in meetings.

Prepared minutes of meeting.

Got periodic updates from project team members.

Reported overdue tasks on project plans to Project Leads for three projects.

Prepared status reports for three projects.

Updated and maintained Project plan for three different projects, utilizing Microsoft Project.

Created, updated and maintained cutover plan combining three different projects.

Created and maintained lessons learned document for three projects.

Created and maintained a decision log for three projects.

Created detailed presentations for front end and back end users on new system upgrades, and how to use the new systems.

Updated the SharePoint site with documents and also manage the user's access to the SharePoint site.

Worked with Lawson and Kronos.

Ace Asphalt, Project Coordinator September 2007 – June 2008

Assisted Vice President of Sales and Marketing in procuring work, Pre-Construction Services, building relationships with clients and maintaining client satisfaction.

Worked with General Managers and Directors in managing the flow of bids.

Reviewed all incoming Invitation to bids from General Contractors. This included reviewing civil drawings, clarifying scope of work, gathering plans, soils reports, specifications and any other pertinent documents.

Assisted Project Managers with scheduling takeoffs, downloading and printing plans, meeting with General Contractors to clarify scope of work that they needed a bid on, and attended pre-bid meetings with project managers.

Worked with Marketing Director to plan and implement marketing strategies for new construction client development.

Met with various General Contractors on a daily basis in order to review their job boards, discuss upcoming projects and inform them of new services offered by Ace Asphalt.

Subject matter expert and part of the test group for the development of the SharePoint site. Update the SharePoint site with documents and also managed the user's access to the SharePoint site.

Assisted with research and analysis in all areas of the Marketing process.

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