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Customer Service Engineering

Location:
Molalla, OR
Posted:
April 18, 2020

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Professional Profile

Career Objective

Seeking a position in the field of management, which can utilize my multiple years of experience in product manufacturing, business management, and customer service management.

Production Management Skills Summary

Business Manager

Employee evaluation of production staff and conflict management

Supervising a staff of 4 to 60 employees for maximum production output.

Team Building

Quality Control

Customer Service Contact

ISO Certification

5S and 6S implementation

Lead Trainer and coach

Strong organizational skills and good time management

Manufacturing Engineering

Manufacturing line Lead

Lean Manufacturing

Strong Communication Skills

Inventory Control

Process improvement

Microsoft Applications

Kaizen

Professional Experience

Mega Fluid Systems 2019-2020

Production Supervisor- Responsible for managing and directing designated assembly operations to produce and ship product representing $40M in annual sales, at a minimum cost, per Engineering design specifications, quality standards, customer service goals. Functions in the front line leadership capacity for up to 60 direct reports across two shift teams 2 locations to manufacture and integrate a variety of components and tools used to convey chemicals and slurries for use in the semiconductor field. The products manufactured range from repeatable builds to fully customized R&D tools.

Close interaction and coordination with planning, purchasing, engineering, program management, and other internal stakeholders

Facilitated a smooth transition of WIP priorities between the shifts and locations.

Assists in interpreting product drawings, BOMs, and engineering requirements

Anticipates, address, and resolve potential production problems

Determines capacity requirements and formulate production plans from data

Coordinates work instruction enhancement and engineering change requests

Identify process constraints and formulates and implements plans to mitigate them

Direct supervision of personnel, including 6 department leads and 60 employees.

Manages staffing, training, and performance evaluations to develop and improve staff

Manages MRO and other supplies following expense budgets

Manage and enforce safety standards, following all safety rules and procedures including PPE standards and addressing unsafe conditions.

Recruits select motivates and developed the workforce to optimize successful employees and ensure strong employee performance. Lead in the coaching and counseling activities surrounding employees while simultaneously administering and maintaining Mega Fluid policies and plant policies. Explains the necessities of new policies, technologies, and processes as they are implemented.

Assists and develops policies and procedures and introduces new policies to manufacturing personnel.

Increased productivity through training and coaching. Reduced manufacturing time by 28%.

Eaton - Portland Power Center 2018.

Production Management Supervisor- Responsible for managing and directing designated assembly operations to produce and ship product representing $12-$16M in annual sales, at a minimum cost, per Engineering design specifications, quality standards, customer service goals, and profitability. Functioned in the front line leadership capacity for up to 20 direct reports.

Manage and enforce safety standards, following all safety rules and procedures including PPE standards and addressing unsafe conditions. Understand and meet all department safety goals

Ensure that production demands are met by all departments; this includes coordinating the Manufacturing Technicians, Product Line Coordinators and support functions (materials, Engineering, OpEx, etc.) to deliver a quality, on-time product. Optimize the functions of the department to effectively meet customer needs while minimizing costs utilizing Lean tools (VSM, error-proofing, standard work, etc.).

Meet with Engineers and key Manufacturing Technicians to review engineering drawings before the production release.

Provide final quality check on the completed build before shipment

Maintain daily statistics on customer demand, production, and overdue orders. Communicate production metrics to management and other functional supervisors and maintain active communications between all levels of plant personnel.

Serve as a central point of contact for management and sales in regards to production issues and shipping schedules in assigned functional area

Ensure that department work area is kept clean, organized and orderly per 5S standards.

Recruited, selected, motivated and developed the workforce to optimize successful employees and ensure strong employee performance. Lead in the coaching and counseling activities surrounding employees while simultaneously administering and maintaining Eaton Corporation policies and plant policies. Explain the necessities of new policies, technologies, and processes as they are implemented. I started with 3 technicians and built the team to 20 direct reports.

Evaluated workload requirements to ensure proper and adequate manning to support production requirements. Delegated tasks and responsibilities accordingly as governed by customer demand.

Investigate and solve quality issues and/or serve as a point of contact through which quality issues can be resolved. Ensured that employees know the importance of quality and enforce follow-through. Works with quality control team to resolve issues

Responsible for efficiently managing the Receiving department to ensure the material metrics are met and material is stored accurately.

Epson Portland Inc 2017 to 2018.

Technical Supervisor-Provides leadership, guidance, and coaching to department employees to achieve business, operational and quality objectives, safety goals, and individual personal growth. Supervising technical and non-technical personnel providing support for production. Provides direction to employees according to established company policies and management guidance. Front line leader for up to 105 direct reports.

Selects directs and trains technicians and other production personnel.

Measures and documents performance, coaches and counsels employees for professional development, and tracks employees’ time and attendance.

Validates personnel training effectiveness based on targets and results. Instituted a training program to improve production by 21%.

Leads and oversees the daily inspection, repair and maintenance activities for machines, robots, and other automated production equipment.

Develops and implements activities to meet production goals, quality standards, and cost improvement and/or reduction objectives.

Assists Engineering in developing and implementing training to meet product and process requirements. Supports Engineering staff on new product introductions and other projects/assignments.

Completes daily technical reports, maintains technical support data records, and audits daily reports for accuracy.

Investigates, documents, and recommends countermeasures for customer claims and nonconforming defects.

Supports and coordinates production line or machine maintenance activities; including machine/tool calibration, ISO procedures, and department training modules.

Promotes and coordinates KAIZEN and continuous improvement activities with other supervisors as well as 5S and 6S initiatives.

Sweetquarters Vending 1999 to 2017

Operations Manager- Directly supervise and manage delivery staff, merchandising staff, including meeting financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Expanded from 1 location to 117 locations.

Fujitsu Computer Products Group of America 1988 to 1999

Manufacturing Engineer - Developed, evaluated and improved manufacturing and assembly process methods for laptop computer manufacturing, point of sale terminals, cloud servers and data storage systems to obtain maximum productivity levels.

Education

Infotec Professional IT Training

Certified Microsoft Professional in network server NT

Itt Technical Institute

Graduated Degree: Associates of Applied Science Electronics Engineering

Graduated Degree: Bachelors of Science Automated Manufacturing Technologies

Certificates

Total Quality Management

Third class technician National Association of Radio and Telecommunication

Microsoft Certified Professional. Networking

Additional Functional Expertise

Microsoft Word

Microsoft Outlook

Microsoft Excel



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