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Analyst Support

Location:
Chennai, Tamil Nadu, India
Posted:
April 15, 2020

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Resume:

Jothi N S

Mobile: 759-***-****

Email id: adcttk@r.postjobfree.com

Career Objective

Secure a responsible career opportunity to fully utilize my knowledge and skills, while making a significant contribution to the success of the company.

Profile

Over 2 years of experience in Application Support in Java Applications.

Analyze the issue reported by the customer, try to reproduce the scenarios from the support end and will fix the issue.

Involved in Analysis of the Business Requirements and Application enhancements.

Proficient in writing SQL scripts for various business requirement and Expertise in Bug Fix and Deployments.

Extensive experience with Life Science applications.

Worked with the BA, QA teams and UAT teams, and created test cases for the user testing for the bug fixes.

Actively participated in Application Hackathon and won the award.

Excellent team player with good logical reasoning ability, coordination and interpersonal skills.

Quick Learner with the ability to rapidly achieve organizational integration, assimilate job requirements and employ new methodologies. Energetic and self-motivated team player/builder.

Excellent communication skills have always been an asset in completing business venture and projects with success.

Technical Skills

Operating Systems: WINDOWS 2000 / XP / NT / 95/ 98.

Languages: C, C++, Java.

Database: MS SQL Server, Oracle, MySQL

Web Technologies: JavaScript, HTML, CSS.

Personal Qualities

Strong visualization, problem solving and analytical skills

Good communication skills

Active listener and quick learner

Key Projects Undertaken

Project : PFIZER

Duration : November2017 to Current

Environment : Java, HTML, SQL Server 2010 and Windows XP

Designation : Support Analyst

Key Responsibilities Handled

Automated the regular activity performed as a part of supporting activity, which took more manual effort.

Understood the business requirements and developed a code to implement in all the environments.

Wrote test cases to test the complete functionality of the application.

Performed Back-end testing using SQL queries to validate the data in the back-end Database.

Extensively used SQL to manipulate data stored in Database.

Connect with the customer for troubleshooting the issue they face in the application.

Analyze the issue reported, try to reproduce the scenarios from the support end and will fix the issue.

Regularly auditing and updating the work log and status of the ticket and Interacted with the Tower Lead for the regular update

Generated more ideas to reduce the ticket count and Resolution provided at the earliest to the customer.

Achievements

Got award in Application Hackathon in 2019 at ‘Cognizant Technology and Solutions’.

Done all the projects before deadline.

Employers

Company Name : Cognizant Technology and Solutions

Duration : Since Nov 2017

Designation : Programmer Analyst

Academic Qualifications

B.E. in Computer Science from 2017 with 80%.

Personal Details

Languages Known : English, Tamil

Gender : Female

Father Name : Nadarajan R

Mother Name : Santhi J

Date of Birth : 24-Jun-1996



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