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Medical Customer Service

Toronto, ON, Canada
April 14, 2020

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Ester B. Dahunan

*-*** ********* *****

North York, ON

Phone: 647-***-****


Retinopathy Photographer Training

Rockyview Medical Clinic December 2015 Calgary, AB

Academically Speaking Certificate

January to March 2013

University of Toronto

Medical Health Administration Diploma


Canadian Business College, Toronto

Bachelor of Science in Computer Science


Misamis University Ozamis city Philippines

Graduated High School in the Philippines 1991


Parkdale Queen West Community Health Centre August 2019 to present

Working as a Medical Secretary in both organization in different location

Checking in patient, answering phone calls, booking appointment, reminding appointments.

Assisting in harm and reduction department

Do intake patient, faxing, giving referral appointments, follow up referrals to the specialist

And all the Medical Secretarial jobs.

Uptown Eye Specialist Toronto, ON

Patient Technician, Diagnostic Technician, Medical Device Processing, FD, Device Preprocessor

(Full-Time) September 6, 2016 to June 2018

Device Preprocessor

Assign in Sterilizing instruments after in each cases or procedures, both Clinic and operating department using Bravo and Statim machine.

Sanitizing the area OR department, Preparing instruments for the next day.

Checking the lenses that need to be used for the schedule surgery.

Patient technician-

Before seeing the doctor's, I asked completion of encounter such as (Reason for appointment, current History, past ocular history, family history, and ocular med's, other meds.).

Pre- test Examination such as (visual acuity {distance, intermediate, near with/without glasses, Slit lamp examination, Tonopen, Pachymetry check).

Laser clinic assistance.

Assisting the doctor's preparing injections if needed the patient.

Diagnostic Technician-

OCT-Optical coherence tomography.

HRT-Heidelberg Retinal Tomography.

VF-Visual Field.

A-scan and B-scan two types of Ultrasound tests.

OPD-Optical pathology Diagnostic, IOL master, Pentacam, Oculus keratograph.

Medical Device Reprocessing- working in the operating area.

Prepare, package and sterilize appropriate multi-use medical devices, and surgical instrumentation required for specific operation.

Manage load, operate and troubleshoot steam and low temperature sterilizers and automatic endoscopic preprocessors' in accordance with critical parameters and quality assurance process.

Medical Office Receptionist Duties such as:

Help to checking in the patient, booking appointments, answer the telephone calls, and sometimes worked in call centre in our clinic.


Rockyview Medical Clinic Calgary, AB

Medical Office Receptionist/Assistant (Full-Time) June 2014 to August 2016

Assistant Clinic Manager

Answer the telephone, scheduling and confirm medical appointments, greet patients, and receive and communicate messages.

Use health software and other computer applications to book appointments or prepare reports, invoice, financial statement, letters, case histories and medical records.

Ordering medical supplies in the clinic.

Interview patient to complete intake forms or other documents, or help patients complete health history forms.

Initial patient screening: checking the vitals (blood pressure, heart rate, temperature weight and height, visual acuity (for driver license), ECG for patient and Spirometry.

Informing patient for their referral appointment timely manner.

Performing Retinopathy photographer for diabetic patients, it's directly assigned to me from our two different clinics.

Assisting minor surgery's (skin tag removal, Cysts surgery, abscess and more) to all the Doctors.

Transcribe from handwritten notes, electronic dictation or oral instruction.

Use word processing, spreadsheets, database and presentation software to prepare medical documentation.

Using EMR ( HealthQuest).


Experienced in office administration, including scheduling, confirming patient’s appointments and filing.

Extensive knowledge of medical terminology and health administration procedures.

Proficient in MS Office application, data entry and spreadsheets.

Excellent typing skills with a speed of more than 50/ words minimum.

Excellent communication skills including preparing correspondence and responding to client inquiries.

Excellent customer service skills including welcoming patients and taking note of their needs and resolving issues in a timely and efficient manner.

Medical Secretary Volunteer March 2012- Sept. 2012

Mt. Sinai Hospital Women’s Unit

Worked as a receptionist, directing patients to the appropriate clinic (total of seven) in the Women’s Unit.

Scheduled patient appointment using Excel spreadsheets.

Assisted in record management to ensure up-to-date and accurate and responses to inquiries.

Performed other administrative duties e.g. organizing forms in patient files, filing, photocopying and faxing.

Followed hospital’s policies and procedures contributing to the effective operation of the unit.

Medical Secretary Volunteer

Canadian Business College – Hygiene Department March 2011 to Sept. 2011

Reviewed student records to ensure up-to-date information and data accuracy.

Scheduled student appointment using Excel spreadsheets.

Arranged a filing system for student's records.

Resolved memos and edited documents in Microsoft Word.

Processed student billing and payments.


Customer Service Associates (Part-time)

Tim Horton’s Toronto, ON October 2012 to May 2013

Process customer request in a timely and efficient manner

Operate cash registered cash and credit payments

Initiated discussion with colleagues to ensure customer satisfaction and improve service

Work well under pressure, can multitask and comfortable in a fast-paced store environment


Available Upon Request

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