Civil Engineering Customer Service, cauterizing data base, supervision

Brenda

Alfaro

**** ******** **

Manassas, VA *0111

Tel: 571-***-****

*************.**@*****.***

Professional Skills

I hold certification in CPR, FBAO, American Red Cross Swim Instructor. I hold a license as a pool operator and a county health card. I am a bilingual college student-athlete. Accomplished and energetic lifeguard supervisor with a solid history of achievement in Aquatics, leadership and management. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include leadership, team management and problem solving & decision making. Organizing and securing the County’s waterpark database.

●Computerizing database

●Creative problem solver

●Exceptional communication skills

●Quick learner

●Proficient in cash management

●Credit card processing

●Customer focused

●Rapid order processing

●Exceptional customer service

●Organized and detailed

●Charismatic

●Approachable

●Multi-tasking

Previous Employment

May 2017- August 2019

Splashdown Waterpark, Manassas - Lifeguard Supervisor/ Pool Operator

●Create, maintain, and enter information into databases.

●Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

●Complete forms in accordance with company procedures.

●Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

●Contact emergency medical personnel in case of serious injury.

●Maintain quality of pool water by testing chemical levels.

●Warn recreational participants of inclement weather, unsafe areas, or illegal conduct.

●Inspect recreational equipment, such as rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage or wear.

●Inspect recreational facilities for cleanliness.

●Provide assistance with staff selection, training, and supervision.

March 2019

PWC Swim Instructor

●Sound knowledge of proper swimming techniques and water safety rules

●Strong swimming abilities

●Excellent conflict resolution skills

●Effective communication skills

●Passionate and enthusiastic

October 2018 - PRESENT

Chipotle, Chantilly/Gainesville - Crew Member/Cashier

●As a cashier I am responsible for ensuring a speed and efficient checkout for customers as well as providing exceptional customer service for the customers.

●Other job duties consist of making sure the restaurant is well organized and clean.

●Customer experience consists of providing a friendly, quality customer experience to each Chipotle customer.

May 2016 - September 2016

Splashdown Waterpark, Manassas - Lifeguard

●Maintain constant surveillance of patrons and the facility

●Acts immediately and appropriately to secure the safety of patrons in the event of emergency.

●Provide emergency care and treatment as required until the arrival of emergency medical service.

Education

Major: Civil Engineering

Northern Virginia Community College, Manassas

-Nova Pathway Student

Graduate of 2019

Osbourn High School, Manassas

GPA:3.3

-Governor Student

-Varsity softball team 2015- 2019

-Volleyball team 2015-2019

-Robotics team 2017-2019

-FBLA club 2017-2019

-Interact Club 2018-2019

-Key Club 2018-2019

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