Engineer Office

ERNIE MACEDA MUSA

*** ***** **., ****. ******, Guadalupe, Makati Phone: +63-935******* Email: adcj5h@r.postjobfree.com PROFESSIONAL PROFILE

Software

With knowledge of desktop operations, install, configure and navigate through NAS, Linux, MAC OS, Windows 7, Windows 10, Windows Server 2008 R2, Windows Server 2012 R2 and Windows Server 2016 R2. With knowledge on VMWare, Hyper- Visor, Azure Cloud, Office 365, Active Directory, Data Communications, Commands and Concepts, File Management. Install and troubleshoot software faults using diagnostic utilities. Hardware

Install, troubleshoot and repair of PC’s peripherals like CD ROM, power supplies, CPU’s sound cards, video cards, memory on both clone and branded unit like MACBOOK Laptops, DELL, COMPAQ, IBM, Lenovo, HP, ACER, ASUS, etc. Identify system components, assemble and implement preventive maintenance. Concepts and Connections

Account and policies, Software and Hardware Audits and Inventories, TCP/IP Protocol, Network Cards, Hubs Switches, Installation and Configuration of Wireless LAN Cards. Host Protocol. Maintains a strong customer service orientation to ensure end – users/clients need and expectations are satisfied. Education

CAP COLLEGE 2015-2017

Bachelor of Arts in Information Technology

STI COLLEGE – MAKATI 2008-2010

Bachelor of Science in Computer Engineering

STI COLLEGE – MAKATI 2004-2006

Vocational Diploma in Computer and Electronic Technology Professional Experiences

ATRAM TRUST CORPORATION (FORMERLY MAYBANK ATR KIM

ENG CAPITAL PARTNERS, INC.) — MAKATI CITY, PHILIPPINES 10/2015 to Present

Assistant Manager for IT Operations and Security

Overall Job Description

Oversee the installation, configuration, administration and maintenance of computer network systems

Troubleshoot, analyze and resolve technical problems covering the entire spectrum of hardware, software and systems

Ensure the security operation of computer systems, servers, user’s desktop / laptops and network devices in accordance with internal process, procedure and compliance requirements. Duties and Responsibilities

Network Administration / Support Function

- Install, configure and maintain network services, equipment and devices

- Manage all system backups and restorations

- Manage, maintain and Administering PABX (IP Brick by PLDT) – VOIP Phones

- Maintain and manage any technical issues encountered in Office 365, Data Center such as Firewall, Servers, Telco etc.

- Monitor system performance and implement performance tuning

- Manage user accounts, permissions, email, anti-virus, phone extensions etc.

- Maintain inventory of equipment

- Manage and maintain Microsoft Dynamics NAV and Jet Reports both App/Sec & Database Server

- System Administrator Backup by using Oracle and MS SQL Database.

- Office 365 Administrator

- VMware Administrator

- Testing and Evaluating Azure and AWS Cloud Solutions

End-Users Technical Support Function

- Install, configure and maintain desktops/laptops/phones/printers of users

- Troubleshoot and address user’s technical problems

- Provide support to 3rd party systems such as Office 365, Bloomberg, Avantrade, MS Dynamics, Portia, BDO, BPI, Citi & other systems.

IT Security Function

- Responsible for activities related to IT Security compliance

- Maintain, updates and enforce IT policies and procedures

- Vulnerability Assessments and Vulnerability Mitigation

- Maintain, Monitoring and Administering of System Access rights for CITIDIRECT, BPI and BDO in all functionalities and permissions to all ATRAM Employee’s who uses these systems.

- Provide regular reports on the status of information security activities

- Maintain appropriate security measures and mechanisms to protect the company against unauthorized access to electronically stored data and other anticipated threats and hazards

- Perform regular security monitoring and audits of critical information systems and data Competencies

Experience in supporting, implementing and or administering networks such as Microsoft Windows Active Directory

Networking: switches, routers, servers, cables, racks, firewall, LAN, WAN, TCP/IP, DNS, VoIP

MS Office proficiency

Strong analytical skills

Ability to communicate verbally and written in a professional manner

Ability to multi-task and prioritize effectively. FIRST DATACORP, INC. — MAKATI CITY, PHILIPPINES 09/2014 - 09/2015 Desktop Computer Renewal Support (DCR Support Engineer)/Telecoms Support Engineer Project Assignment: Standard Chartered Bank Corporation Duties and Responsibilities

Provide updates and monitor all IT equipment in Asset Management System (AMS)

Monitor and updates all PH Machine make sure it’s added to Active Directory for PH Country.

Quick resolved for any IT Technical issues of Bank’s CEO and other higher/lower officers.

Troubleshoot and quick resolved for critical application of PCHC (Philippine Clearing House Corporation) both department of CMS (Cash Management Services) Clearing and Payments

All Machines before deployment should be apply the proper standard procedure of the bank

All applications installed on machine must be documented or raised Request Management System

(RMS) for policy entitlement and software license policy.

Plan, evaluate, recommend, escalate End-Users Problem on Applications / ID’s and procure IT resources in accordance with Standard Chartered Information Technology Service Center (ITSC).

Monitor and maintain BMC Remedy Ticketing Systems

Responsible to collect all IT Equipment tag to resigned employee’s (make sure it should be raise an RMS ticket for hardware return, data backup with proper documentations).

Provide reports every end of the month to Finance Department.

Responsible to maintain inventory in BCP Sites (Bank Recovery / Backup Sites).

Provide remote assistance, ensure and implement immediate technical response on critical Standard Chartered Bank Applications such as Philippine Domestic Dollar Transfer System (PDDTS), EPCS, PDS, GLFX, Philpass, SAS, CFMS Main/Branch, Paybase (Jasper), EUC System, and etc.

Responsible for inventory, troubleshoot and provide support for any technical issue of all Iphone user’s of the bank.

Backup Support for any Telecoms technical issue.

Update and Installing Symantec Security patches roll out to all desktop and laptop users

Mobileiron Applications support for any technical issue of all Mobile Iphone user’s.

Vulnerabilities roll out for installing patches to all desktop and laptop users. FIRST DATACORP, INC. — MAKATI CITY, PHILIPPINES 09/2013 - 09/2014 Desktop Technical Support Engineer

Project Assignment: Standard Chartered Bank Corporation Duties and Responsibilities

Provide hardware and software technical support to main office and all branches of Standard Chartered Bank for any technical issues

Provide remote assistance, ensure and implement immediate technical response on critical Standard Chartered Bank Applications such as Philippine Domestic Dollar Transfer System (PDDTS), EPCS, Essbase, EFTIS Lotus Notes, PDS CFMS Main, CMS Branch, SIGCAP, SAS, eBBS, and etc.

Maintaining and Monitoring of Asset Management for the Inventory of all machine of SCB.

Assign in Helpdesk to assist technical issues of all SCB employees

Plan and implement a disaster recovery plan (BCP) to ensure business continuity. FIRST DATACORP, INC. — MAKATI CITY, PHILIPPINES 06/2012 - 09/2013 Desktop Technical Support Engineer

Project Assignment: Standard Chartered Bank Corporation – Global Market Department / Financial Market Operations

Duties and Responsibilities

Provide hardware and software technical support to both SCB Financial Markets Dealing Room and Operations officials and staffs.

Monitor and maintain connectivity of all servers, modem, routers and Avaya IP Phones of Global Markets Operations

Provide remote assistance, ensure and implement immediate technical response on critical Financial Markets application and equipment’s such as OPICS, Reuters, Bloomberg, BT phone and Speaker bus, TPDS, PDS, GLFX, SCSTAR, OCS and etc.

Maintain and administer the Financial Markets Network (LAN – Local Area Network & WAN – Wide Area Network) including messaging, collaborative and document management infrastructure.

Assist and coordinate with Local Service providers such as Thomson Reuters Eikon and Dealing 3000 and Speaker Bus, Bloomberg, ERRP, PDEX, Speaker Bus and BT Phones (Turret) regarding assistance for both technical and security problems.

Plan, evaluate, recommend, escalate End-Users Problem on Applications / ID’s and procure IT resources in accordance with Standard Chartered Information Technology Service Center (ITSC).

Define and implement policies pertaining to the usage of IT resources provided by RADIA including the SCB network, messaging systems, and office productivity software.

Maintain inventory of IT hardware and software products.

Plan and implement a disaster recovery plan to ensure business continuity.

Update and Installing Symantec Security patches roll out to all desktop and laptop users

Mobileiron Applications support for any technical issue of all Mobile Iphone user’s.

Vulnerabilities roll out for installing patches to all desktop and laptop users. FIRST DATACORP, INC. — MAKATI CITY, PHILIPPINES 01/2011 - 06/2012 Desktop Technical Support Engineer

Project Assignment: Metrobank Card Corporation

Duties and Responsibilities

Provides support for Windows OS, MS Outlook, MS Office, and in-house applications.

Quick resolved for any IT Technical issues of Company’s CEO and other higher/lower officers.

Ensures MCC standard desktop and network security policy is implemented.

Hardware problem escalation/troubleshooting and replacement of defective module for PC desktops.

PC deployment, application and patch roll-out, and BCP support.

Gathering additional information about reported issue.

Ensures that Service Level Agreements are met and standard processes/procedures are followed.

Help desk assistance for standard applications and specialized software.

Deployment of desktop & notebook PCs and Printers.

PC software installation and configuration.

Hardware problem escalation/troubleshooting and replacement of defective module for PCs.

Printer problem escalation/troubleshooting.

Network connection test (problem isolation is from User’s data port up to the patch panel port).

Preventive Maintenance

Maintaining and Monitoring of Asset Management Inventory of all machine

Monitoring of automatic anti-virus definition update.

Handling ticketing policy procedures

Knowledgeable by using Remote Desktop and VPN.

Resolved all documents problems in coordination with Remedy and Help desk teams.

Vulnerabilities roll out for installing patches to all desktop and laptop users

Update and Installing Symantec Security patches roll out to all desktop and laptop users CERTIFICATION

ITIL® 2011 Foundation (Order Number: MQ.17.10126) May 30-June 2, 2017 First Datacorp (Microsoft Partner)

3F Citibank Center 8741 Paseo de Roxas Makati City, Philippines Result - Certified (Passed)

TRAINING / SEMINAR / CERTIFICATION

VMware Event Invitation February 17-21, 2020

Install, Configure and Manage

VMware Training Center MSI-ECS Office / VST ECS Phils., Inc MSI-ECS Complex, Eusebio, Pasig Manila, Metro Manila Certification exam to be follow.

VMware Event Invitation September 17, 2019

SDDC – The Foundation for Digital Transformation

VMware Singapore / VST ECS Phils., Inc

2 F BAYLEAF Hotel Intramuros, Manila, Metro Manila

Network Security December 8, 2018

Global Knowledge Philippines

Unit 107 Beacon Plaza, Cor. Ideal St., Shaw Blvd., Mandaluyong, 1550 Metro Manila

Course 10969B: Active Directory Services with Windows Server October 24-28, 2016 MIS Net Education – Trendsnet (Microsoft Partner)

6F Valero Tower 122 Valero Street, Salcedo Village, Makati, 1227 Metro Manila, Philippines Certification exam to be follow.

Amazon Web Services September 13, 2016

AWSome Day – When you’re powered by the AWS Cloud

SMC Convention Center, Pasay City, Philippines

First Data Corp August 13, 2011

ITIL V3 Awareness Training

3/F Citibank Center 8741 Paseo de Roxas, Makati City Philippines

Customer Relation Training May 7, 2011

First Data Corp

3/F Citibank Center 8741 Paseo de Roxas, Makati City Philippines Character References will be made available upon request

Contact this candidate