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Operations Manager

Location:
Qibla, Kuwait City, Kuwait
Posted:
March 24, 2020

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Resume:

ROY J. EL BAYEH

Salmiya DOB: November**, ****

Kuwait Place of Birth: Kenema, Sierra Leone

Mobile: 009**-**-****** Citizenship: Lebanese

Email: adcfmk@r.postjobfree.com

With over 15 years of QSR, Café, Gelato concept and Casual dining experience, I am proud to share my knowledge and skills with your esteemed company. I am confident that I will contribute zealously to all management discipline that will enhance overall sales growth and achieve strong bottom line profit.

Experience:

Area Operations Manager (May 2018 –Present)

Rock House Sliders, Kuwait

Fast Casual Dining with annual sales of KWD 4,000,000 Operations Manager (December 2016 – March 2018)

Ennabi, Tabarja - Lebanon

4 Concepts in an 850sqm – Fast Food Resto, Butcher Shop, Bakery & Mini-Market Operations Manager (February 2016-October 2016)

Fresh Points Group, Kuwait

F&B-Sajco, BurgerCo, White Kitchen and Catering

. Managed & Supervised 3 concepts outlets within the group

. Recruit the right candidate for the business

. Trained & developed crew & managers

. Prepared and forecast yearly sales and P&L

. Accomplished new restaurant feasibility study

Operations Manager-Acting Brand Manager (July 2013 – December 2015) Al Mana Luxury, UAE – Dubai

Grom Brand Italian Gelato (trained in Italy for two months)

· Launched Grom brand in Dubai

. Monitor monthly /quarterly/yearly Profit &Loss statement and compare plan versus actual

· Training and development of staff

· Play a significant role in long-term planning including an initiative geared toward operations excellence.

· Implement operation procedure based on company manual

. Staffing & retention for crew & managers

· Accomplished market research and brand positioning for Grom Business Consultant (July 2012 – June 2013)

Management Group Consultancy, Lebanon

· Meeting with a client's management teams and staff, discussed the business structure, operational issues and requirements

· Provided an external viewpoint, analyzed the client's requirements to come up with a detailed and appropriate business solutions

· Recommended ways to reduce costs and increase profits by examining areas like financial transactions, productivity, technology, staff volumes and training

· Overseeing the implementation of projects, working closely with in-house staff

· Identified problem areas and found solutions by considering alternatives, taking into account the benefits and costs of any recommendations

· Developed and implemented new procedures or training if necessary.

· Prepared business power points and reports.

· Liaising with the client to keep them informed of progress and to make relevant decisions. Area Manager (June 2006– July 2012)

McDonald's; Lebanon

· Supervised three McDonald’s restaurants with annual sales of $4,000,000

· Communicate goals and set KPI targets with restaurant managers.

· Monitor monthly /quarterly/yearly Profit &Loss statement and compare planned versus actual KPI

· Supervised remodeling and opening of three McDonald’s restaurant

· Staffing & retention of crew & managers.

. Supervised the training and development of 120 employees

. Supervised remodeling and opening of three McDonald’s restaurants Branch Manager (December 2004 – June 2006)

McDonald's; Fintas, Kuwait

· Managing people, quality service and cleanliness, sales and profit, according to McDonald’s global standards

· Plan staffing budget monthly/quarterly/yearly based on sales projection

. Work with restaurant teams, shoulder to shoulder to achieve restaurant KPI targets

. Monitor monthly/quarterly/yearly sales and profit target

. Manage store inventory on daily/weekly/monthly basis to keep all item within acceptable variances

. Ensure all managers and crew are following operational standards accordingly

. Conduct quality/service /cleanliness report according to McDonald’s global requirement ROIP process

. Prepared and execute monthly training plan for 30 employees Education:

BA – Hotel Management - Sierra Leone, 1999 - 2001

McDonald’s Business Leadership Practices – Dubai, January 2010 Certificate of achievement Stress Relief & Stress Reduction – MCA Lebanon, April 2010 Certificate of Building Yourself Esteem & Assertiveness Skills – MCA Lebanon, June 2009 McDonald’s Restaurant Leadership Practices - Dubai, June 2005 McDonald’s System Management Course - Kuwait, May 2004 Computer skills: Microsoft Office

Language Skills: Speaking Writing Reading

Arabic (native) Excellent Excellent Excellent

English Excellent Excellent Excellent

Hobbies: Outdoor Sports, Hunting and Swimming



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