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Operations Manager

Qibla, Kuwait City, Kuwait
March 24, 2020

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Salmiya DOB: November**, ****

Kuwait Place of Birth: Kenema, Sierra Leone

Mobile: 009**-**-****** Citizenship: Lebanese


With over 15 years of QSR, Café, Gelato concept and Casual dining experience, I am proud to share my knowledge and skills with your esteemed company. I am confident that I will contribute zealously to all management discipline that will enhance overall sales growth and achieve strong bottom line profit.


Area Operations Manager (May 2018 –Present)

Rock House Sliders, Kuwait

Fast Casual Dining with annual sales of KWD 4,000,000 Operations Manager (December 2016 – March 2018)

Ennabi, Tabarja - Lebanon

4 Concepts in an 850sqm – Fast Food Resto, Butcher Shop, Bakery & Mini-Market Operations Manager (February 2016-October 2016)

Fresh Points Group, Kuwait

F&B-Sajco, BurgerCo, White Kitchen and Catering

. Managed & Supervised 3 concepts outlets within the group

. Recruit the right candidate for the business

. Trained & developed crew & managers

. Prepared and forecast yearly sales and P&L

. Accomplished new restaurant feasibility study

Operations Manager-Acting Brand Manager (July 2013 – December 2015) Al Mana Luxury, UAE – Dubai

Grom Brand Italian Gelato (trained in Italy for two months)

· Launched Grom brand in Dubai

. Monitor monthly /quarterly/yearly Profit &Loss statement and compare plan versus actual

· Training and development of staff

· Play a significant role in long-term planning including an initiative geared toward operations excellence.

· Implement operation procedure based on company manual

. Staffing & retention for crew & managers

· Accomplished market research and brand positioning for Grom Business Consultant (July 2012 – June 2013)

Management Group Consultancy, Lebanon

· Meeting with a client's management teams and staff, discussed the business structure, operational issues and requirements

· Provided an external viewpoint, analyzed the client's requirements to come up with a detailed and appropriate business solutions

· Recommended ways to reduce costs and increase profits by examining areas like financial transactions, productivity, technology, staff volumes and training

· Overseeing the implementation of projects, working closely with in-house staff

· Identified problem areas and found solutions by considering alternatives, taking into account the benefits and costs of any recommendations

· Developed and implemented new procedures or training if necessary.

· Prepared business power points and reports.

· Liaising with the client to keep them informed of progress and to make relevant decisions. Area Manager (June 2006– July 2012)

McDonald's; Lebanon

· Supervised three McDonald’s restaurants with annual sales of $4,000,000

· Communicate goals and set KPI targets with restaurant managers.

· Monitor monthly /quarterly/yearly Profit &Loss statement and compare planned versus actual KPI

· Supervised remodeling and opening of three McDonald’s restaurant

· Staffing & retention of crew & managers.

. Supervised the training and development of 120 employees

. Supervised remodeling and opening of three McDonald’s restaurants Branch Manager (December 2004 – June 2006)

McDonald's; Fintas, Kuwait

· Managing people, quality service and cleanliness, sales and profit, according to McDonald’s global standards

· Plan staffing budget monthly/quarterly/yearly based on sales projection

. Work with restaurant teams, shoulder to shoulder to achieve restaurant KPI targets

. Monitor monthly/quarterly/yearly sales and profit target

. Manage store inventory on daily/weekly/monthly basis to keep all item within acceptable variances

. Ensure all managers and crew are following operational standards accordingly

. Conduct quality/service /cleanliness report according to McDonald’s global requirement ROIP process

. Prepared and execute monthly training plan for 30 employees Education:

BA – Hotel Management - Sierra Leone, 1999 - 2001

McDonald’s Business Leadership Practices – Dubai, January 2010 Certificate of achievement Stress Relief & Stress Reduction – MCA Lebanon, April 2010 Certificate of Building Yourself Esteem & Assertiveness Skills – MCA Lebanon, June 2009 McDonald’s Restaurant Leadership Practices - Dubai, June 2005 McDonald’s System Management Course - Kuwait, May 2004 Computer skills: Microsoft Office

Language Skills: Speaking Writing Reading

Arabic (native) Excellent Excellent Excellent

English Excellent Excellent Excellent

Hobbies: Outdoor Sports, Hunting and Swimming

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