ROY J. EL BAYEH
Kuwait Place of Birth: Kenema, Sierra Leone
Mobile: 009**-**-****** Citizenship: Lebanese
Email: adcfmk@r.postjobfree.com
With over 15 years of QSR, Café, Gelato concept and Casual dining experience, I am proud to share my knowledge and skills with your esteemed company. I am confident that I will contribute zealously to all management discipline that will enhance overall sales growth and achieve strong bottom line profit.
Experience:
Area Operations Manager (May 2018 –Present)
Rock House Sliders, Kuwait
Fast Casual Dining with annual sales of KWD 4,000,000 Operations Manager (December 2016 – March 2018)
Ennabi, Tabarja - Lebanon
4 Concepts in an 850sqm – Fast Food Resto, Butcher Shop, Bakery & Mini-Market Operations Manager (February 2016-October 2016)
Fresh Points Group, Kuwait
F&B-Sajco, BurgerCo, White Kitchen and Catering
. Managed & Supervised 3 concepts outlets within the group
. Recruit the right candidate for the business
. Trained & developed crew & managers
. Prepared and forecast yearly sales and P&L
. Accomplished new restaurant feasibility study
Operations Manager-Acting Brand Manager (July 2013 – December 2015) Al Mana Luxury, UAE – Dubai
Grom Brand Italian Gelato (trained in Italy for two months)
· Launched Grom brand in Dubai
. Monitor monthly /quarterly/yearly Profit &Loss statement and compare plan versus actual
· Training and development of staff
· Play a significant role in long-term planning including an initiative geared toward operations excellence.
· Implement operation procedure based on company manual
. Staffing & retention for crew & managers
· Accomplished market research and brand positioning for Grom Business Consultant (July 2012 – June 2013)
Management Group Consultancy, Lebanon
· Meeting with a client's management teams and staff, discussed the business structure, operational issues and requirements
· Provided an external viewpoint, analyzed the client's requirements to come up with a detailed and appropriate business solutions
· Recommended ways to reduce costs and increase profits by examining areas like financial transactions, productivity, technology, staff volumes and training
· Overseeing the implementation of projects, working closely with in-house staff
· Identified problem areas and found solutions by considering alternatives, taking into account the benefits and costs of any recommendations
· Developed and implemented new procedures or training if necessary.
· Prepared business power points and reports.
· Liaising with the client to keep them informed of progress and to make relevant decisions. Area Manager (June 2006– July 2012)
McDonald's; Lebanon
· Supervised three McDonald’s restaurants with annual sales of $4,000,000
· Communicate goals and set KPI targets with restaurant managers.
· Monitor monthly /quarterly/yearly Profit &Loss statement and compare planned versus actual KPI
· Supervised remodeling and opening of three McDonald’s restaurant
· Staffing & retention of crew & managers.
. Supervised the training and development of 120 employees
. Supervised remodeling and opening of three McDonald’s restaurants Branch Manager (December 2004 – June 2006)
McDonald's; Fintas, Kuwait
· Managing people, quality service and cleanliness, sales and profit, according to McDonald’s global standards
· Plan staffing budget monthly/quarterly/yearly based on sales projection
. Work with restaurant teams, shoulder to shoulder to achieve restaurant KPI targets
. Monitor monthly/quarterly/yearly sales and profit target
. Manage store inventory on daily/weekly/monthly basis to keep all item within acceptable variances
. Ensure all managers and crew are following operational standards accordingly
. Conduct quality/service /cleanliness report according to McDonald’s global requirement ROIP process
. Prepared and execute monthly training plan for 30 employees Education:
BA – Hotel Management - Sierra Leone, 1999 - 2001
McDonald’s Business Leadership Practices – Dubai, January 2010 Certificate of achievement Stress Relief & Stress Reduction – MCA Lebanon, April 2010 Certificate of Building Yourself Esteem & Assertiveness Skills – MCA Lebanon, June 2009 McDonald’s Restaurant Leadership Practices - Dubai, June 2005 McDonald’s System Management Course - Kuwait, May 2004 Computer skills: Microsoft Office
Language Skills: Speaking Writing Reading
Arabic (native) Excellent Excellent Excellent
English Excellent Excellent Excellent
Hobbies: Outdoor Sports, Hunting and Swimming