Jeannette Phillips (Jenn) 918-***-****
Tulsa, Oklahoma 74145
Adept in survey and observation applying strong soft skills learned and retained from multi industry experience to gain trust and respect while building rapport with professionalism and enthusiasm. Self-managing, liaison or mediator transmitting complex ideas and key messages using theories along with creative knowledgeable storytelling to assist with understanding and inspire effective actions. Experience
January 2018 - September 2019 T Support SharePoint Administrator/Analyst ONEOK Gas, Tulsa, OK
SharePoint SME; site collection security and standardization per policies and procedures.
Site collection development, maintenance and ongoing user training; ticket requests.
User interface customization, information architecture, code, user groups and permissions.
Development, Test and Production environment comparisons. 08/2016 – 12/2017 Quality Assurance IT Support Analyst Bank of Oklahoma, Tulsa, OK
Functional testing on two Agile developmental projects: Share Point and Digital Banking
Smoke, sit and regression testing across multiple browsers, operating systems and platforms.
Test Plan and Test Case analysis, advice team with real-time constraints and inconsistencies.
Quality Center ALM incident creation, defect analysis with test data and test environment screenshots.
Daily Triage meetings; performing retest after hot-fixes, service deployments and application builds. July 2016 Accounting Specialist MESA Cathodic Protection & Control Solution, Tulsa, OK
(short term Contract 1 month)
Utilized Microsoft Great Plains and Spectrum software for business services and products.
Daily cash receipts journals and postings to cash accounts and charge accounts.
Tracked bank transaction reporting for ach, wire transfer, check deposits.
Credit analysis; set limits and caps based on Dun and Bradstreet and customer partnership history. 5/2015 – 2/2016 Share Point IT Project Support Analyst ConocoPhillips, Bartlesville, OK
Plan and document confidential site provisions per Human Resource, Finance, and IT Departments.
SharePoint Site Administration; updated protocols, domain root names, folders and file paths.
Project metrics; reported percentages in daily SCRUM meetings.
Embedded and non-embedded link fixing for 80+ Site collections; 15,000+ hyperlinks for 100+ clients. 1/2014 – 4/2015 Engineering Project Support Analyst TD Williamson, Tulsa, OK
Flange study and analysis. Read 3,000 flange isometric drawings; recorded 10,000 points of data.
Built Excel tool as per Engineering and Drafting team for summarizing design factors and variables.
SharePoint Librarian and Change Order approver for new product development group.
SharePoint Site management for Life Cycle, part number creation, classification updates. 8/2012 – 4/2013 Project Billing Analyst Petro Skills LLC, Tulsa, OK
Project billing, allocations, postings, journals, royalty and commissions, accruals and monthly close.
Share Point 2013 administrator; assisted with conversion from hard files to 100% soft file storage.
Set up new business chart of accounts, default dimension tables in Microsoft Dynamics Nav. 5/2011 — 4/2012 Senior Bookkeeper and Reseller Assistant Ingraphics Inc, Alpharetta, GA
Customer Service, PO entry, invoicing, customer credit checks, purchase orders, and bank reconciliation.
Posting debits and credits, allocations in general ledger. Prepared profit and loss and sales reports.
Renewed state, county, and local municipal applications, paid all taxes and license renewals.
Drafted quotations. Liaison between engineering, customer, and manufacturing. Jeannette Phillips Page 2
3/2008 – 5/2011 Senior Sales Project Specialist Siemens Industry Inc., Alpharetta, GA
After-market sales order management PO entry, customer invoicing, vendor payments, inventory management; account management from order acceptance to new product delivery.
Warranty Settlements, repair, dealer and re-manufactured invoicing, credits, and reconciliations. 10/2006 – 1/2008 Project Billing Analyst VeriSign Inc., Alpharetta, GA
Interpreted proposals, contracts, scope of work, changed orders, acceptance letters to complete project billing module set-ups in Lawson ERP system.
Milestone invoicing and credit memos, utilization reports, and month end reconciliation
Internal auditing; coached by the controller to prove financials per a merger with inCodeWireless. 7/2006 – 12/2006 Downstream Reseller Account Specialist Radiant Systems, Alpharetta, GA
Managed returns; issued credit memos for prepaid repair invoices, and account reconciliations.
Back charge cancellations; accounts receivable adjustments to previous billing periods.
Developed 2003 Share Point extranet and intranet workflows for refurbished business unit to encourage best practices of downstream customers.
9/2004 – 4/2006 Downstream Reseller Sales Analyst VeriFone Inc, Alpharetta, GA
Generated commission statements and created summaries for payments to 21 sales representatives by mass or big data and formula manipulation.
Data mining; scrubbed 80,000 Excel data points to produce on demand cost and pricing percentiles.
Adhoc reporting, queries and reporting with Oracle SQL finance metrics and marketing uplift. 3/2001 – 9/2004 Finance Specialist Areva Nuclear Power – Siemens Energy, Alpharetta, GA
Set up milestone billing modules in - JD Edwards, Siebel, E-time, and PGC Accounting systems.
Issued project invoices, monthly labor hour accrual reports, open and closed projects.
Redeveloped a 27 step invoice approval process; time efficient and contractually compliant. 1/1998 – 2/2001 Document Control Specialist Herman Miller Inc, Alpharetta, GA
Maintained engineering and quality document retention in Lotus Notes accordance with ISO9001 rules.
Cad drafting; template drawings by assistance of drafting team.
Photos of shop floor for visual process instructions by engineer guidance.
Successfully archived and migrated controlled documentation to digital repository. 10/1996 – 1/1998 Metals Manufacturing Production Scheduler Piolax USA, Canton, GA
Schedule, forecasts and inventory; metals -stamped, coiled and plated.
MS Excel Macros, embedded if statements, pivot-tables for lean manufacturing and optimal utilization.
Seagate Crystal Reports 6.0 creating and editing reports for all departments, as coached by IT.
Negotiated raw metals and plating processes; expedited door to door shipments, ensuring contractual agreements.
10/1993 – 9/1996 Distributions and Manufacturing Warehouse Planner Evenflo, Canton, GA
Performed technical tasks, recording physical scale and performance requirements to transform data into functional [3D] three dimensional box and pallet formation CAD drawings and illustrations.
Liaison for packaging engineers, warehouse and shipping management.
Built Access Database structure, import object data points and coordinates, and symbol tables. Jeannette Phillips Page 3
Share Point Planning and Work flow implementations listed by versions
2003 Site Planning for warranty financial settlements from inception to delivery; corporately accepted process.
2007 Reduced urgent truck repair lead-time by 50%; translucent labor and expense visualization for division.
2003 Promoted a less than 30 day remanufactured return policy and reduced cost of goods sold by 47%.
2007 Standardized sites, forms, libraries, and email workflow templates; accepted throughout division.
2010 Site planning and template development for Pipeline Analysis libraries, lists, and folder approvals.
2013 Metric repository collection and dashboard updates.
On-PREM and Online 365 Site Collection updates for HR and Finance. 80 Site new hyperlink creation and repairs.
2007 MOSS to SPFARM 2013 Quality Assurance Functional Testing. 105 top level and 100 plus sub site analysis.
2016 Creating New Site Content Types for project management collaboration and site themes and features; user friendly and customizable ease for beginner users.
2016 OOB New Site Previsions, Site Collections analysis and site migration and retirement and deletion. ERP, CRM, MRP - Accounting and Financial Support Roles
Microsoft NAV AX GP – supporting financial data validation role during initial implementation.
Salesforce.com –Campaign hierarchy and console administration, bucketing, forecasting and ROI analysis.
SAP Power user –Published corporate financial repair and warranty micro-processes using BB Flash-Player software.
Lawson – 100% SOX compliant database integration for 6 merger acquisitions.
Oracle; Siebel; JD Edwards – 100% contractual compliant milestone invoicing for 3 integrated partnership entities.
Microsoft Share Point 2003, 2007, 2013 on premise and 365 Cloud.
Microsoft Excel, Access, PowerPoint, Front Page, Project, Outlook, and OneNote – versions 2003, 2007, 2013 and 365.
Microsoft Dynamics NAV & AX and Great Plains- mass data validation during implementation and migrations.
TM1 Cognos Planning and Budgeting, SAP: CRM, ERP2, FI, SD and MM, Lawson ERP and Financials, Siebel, JD Edwards, BAAN, Salesforce.com, Spectrum, Infor-Lawson CRM, Report Building: Crystal Reports, SSRS Reporting maintenance.
Beyond Compare, Link Fixer Advanced, Screaming Frog SEO Spider, OneDrive, Blueberry Flashback Express, AutoCAD Release 14, and Cape Pack Palletizing Software.
ALM Quality Center, Digital Banking Administrator test emulator environment, SQL, HockeyApp, and mobile applications.
Education and Training
46cr hours towards B.Sc. Computer Technology with Financial Forensic emphasis – 2010 Devry University, Alpharetta, Georgia.
H&R Block Tax Completed Certificaion – 2006 Small Business Tax and Personal Tax, Canton, Georgia.
AutoCad 1 sem. Complted coursework – 1999 Chattahoochee Technical College, Marietta, Georgia.
MicroComputers, Ms Office advanced, Accounting I-III courses– 1993 Appalachian Technical College, Jasper, Georgia.
Employment training JTPA Certification - Job Training Partnership Act of America – 1986 -1987, Canton, Georgia.