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Customer Service Representative

Location:
Arlington, VA
Posted:
March 23, 2020

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Resume:

TINA M. MCGEORGE

**** ******** ******* *****

ALEXANDRIA, VA 22309

adce6w@r.postjobfree.com

571-***-**** (home)

CAREER OVERVIEW

A Customer Service Representative who has over 15+ years’ experience in a broad range of responsibility in customer service.

WORK EXPERIENCES

11/2019 -03/2020 ASSOCIATION FOR THE ADVANCEMENT OF MEDICAL INSTRUMENTS – (AAMI) - Customer Service Representative

Execute accurate and timely updates to information within our in-house database

Worked with SVP and Meetings Management on planning and contracting negotiations for International/Domestic Standards and Regulation Conferences and other standards-related events

02/2016 – 04/2019 AMERICAN SOCIETY OF CLINICAL ONCOLOGY (ASCO)

Customer Service Associate Alexandria, VA

Collect payments from ASCO members for their annual renewal membership inputting in our CRM database

Provide information to members/customers regarding their continuing education credits (CME/MOC Credits)

Assist with providing information on certification scores via our online university

Answer incoming calls regarding how to become an ASCO Member and register for ASCO Annual Meetings – answering over 50 incoming calling calls daily with 95% accuracy

08/2014 – 2/2016 ICS INCORPORATED

Customer Service Representative (Contractor for WMATA – SMARTRIP) Vienna, VA

Provided Patrons with information regarding balances of Smartrip Card Accounts

Provided Patrons with balance of Smartrip Benefits Accounts

Responded to FAE ‘S (Fare Adjustment Envelops) for Relocation Refunds

Provided Patrons with trip planning information for Metrorail/Metrobus

Provided Patrons with information regarding Metrorail /Metrobus “Passes

TINA MCGEORGE PAGE 2

11/2013 – 04/2014 Society of Human Resource Management- SHRM Arlington, VA

Customer Service Representative

Assisted with in-bound calls from Human Resource Professionals for membership renewals

Provided information regarding annual conferences and seminars

Provided general information regarding SHRM membership policies

Assisted with email request for membership payments and refunds

01/2013- 11/2013 AMERICAN DIABETES ASSOCIATION (ADA) Alexandria, VA

Customer Service Representative – Professional Membership- ADA

Provide health care professionals with latest public information regarding Diabetes

Assisted annual conference registrations and travel (domestic and international)

Responded to email inquiries regarding the “types” of Diabetes

02/2010 – 03/2012 KFORCE INC. McLean, VA

Customer Service Representative – BCU Call Center –Freddie Mac

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Provide homeowners with alternatives to foreclosure options

Explain programs available to homeowners both current/delinquent

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new program information with 90% accuracy

CORE STRENGTHS

Customer Service Relations Fast Learner

Creative Problem Solver Strong Client Relations

Strong Organization Skills Courteous Demeanor

Listening Skills Excellent Communications Skills

Able to multi- task using several open databases at the same time

Able to work with dual monitors

EDUCATION/CERTIFICATION

Youngstown State University, Business Administration

Microsoft Office User Specialist (M.O.U.S.)

SOFTWARE/TECHNICAL SKILS Windows 10, Microsoft Office (Word, PowerPoint, Access, Excel), Microsoft Outlook, Microsoft Internet, Google Chrome, Sarfari, FireFox and Atypon,CRM/iMIS databases



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