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Desktop Support

Casa Grande, AZ
$40,000 - $50,000
March 18, 2020

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Scott Haney




Graduate of The Art Institute of Phoenix

Bachelor of Arts in Game Art and Design

Help desk, phone and ticket system experience

I.T. Training and experience with computer hardware/software maintenance

A+ Certified (Expired 2019 can re-certify within 30 days of hire)

ITIL Certified

Project+ Certified

Course work completed in Database Design

Course work completed in Networking

Life long hobbyist of building and maintain Windows machines both custom and vendor

History of self taught use of software

Strong internet, research, and troubleshooting skills

Web Design and Programming Languages ( HTML, XHTML, CSS, JavaScript, SQL)

MS Office (Word, Excel, Outlook, PowerPoint)

Completed Education

The Art Institute of Phoenix

Phoenix, AZ

Bachelor of Arts Game Art and Design

Graduated March 2007

Continuing Education

Western Governor’s University

Phoenix, AZ (online)

Completed course work towards Bachelor of Science in Software Development

Expected Graduation – 2020

Work Experience

Gila River Health Care

Sacaton, AZ

June 2018 – March 2020

HelpDesk Specialist promoted to Clinical Application Specialist

Creating and Resolving Help Desk Tickets/IT Calls

Troubleshooting General IT Software and Hardware related issues

Imaging Desktops and Laptops

Account creation and removal via Active Directory

Assisting with Citrix remote account issues

Remote assistance via DameWare or RDP

LIS Server Administration and maintenance

LAB Instrument LIS connection maintenance

HL7 Laboratory data communication verification

Experience with Linux servers and command line

Experience with PowerShell

Experience with the following programming languages, JavaScript, Python, and Java.

Dragon Medical One account administrator and software trainer


Phoenix, AZ

August 2012 – June 2018

Elearning - Interactive Media Producer-Basic Desktop Support

Tasked with maintaining and updating machines to Windows 10 and various software as needed.

LMS help desk support for large user bases, including answering phones, answering tickets, and documenting solutions, researching and resolving issues.

Creating, maintaining and updating courses as needed.

Responsibilities range from coding in raw HTML 5, JQuery, JavaScript, and CSS.

Graphic production across the entire suite of Adobe products, including Flash, Illustrator, Photoshop and InDesign, After Effects

Work Experience(cont.)

WestStar TalkRadio Network

Phoenix, AZ

April 2010 – August 2012

Production Designer

(Assistant Webmaster / Content Manager / Assistant Graphic Designer) for West Star Digital Audio Services, primarily servicing the website.

Updating daily front page content

Updating daily managing and publishing all content produce for site into a Content Management System.

Updating, scheduling, fixing code for daily e-mail blasts and newsletters

Updating and maintaining downloadable content for premium customers

Involved in retooling, positioning, and general clean up of any advertisements placed in newsletters.

Maintaining, updating, and organizing all various ads for paid advertisements or store product ads sold through newsletters.

Responsible for checking and maintaining that content will load in various browsers and e-mail clients.

Assisting in the conversion of Photoshop files into workable interfaces as needed.

Tools and skills utilized: XHTML, CSS, Javascript, Flash, Illustrator and InDesign.

E.D. Marshall Jewelers

Scottsdale, AZ

October 2009 – April 2010

Graphic Designer

Updating and maintaining weekly News Paper Ads (AZ- Republic, West Valley View, and Prescott News)

Updating and maintaining monthly Magazine Ads (Phoenix Magazine and Phoenix home & Garden)

Photography of inventory for use in Advertisements

RideNow Powersports (

Tempe, AZ

August 2007 - July 2009

Graphic/Web Designer

Graphic Designer, E-bay Outlet Designer, Image Clean Up, E-mailers,

RideNow Powersports (

Banners, Google Analytics, MailerMailer, HTML, JAVASCRIPT, CSS, and FLASH page designer/coder. SEO and Optimization for landing pages

Mailer Campaigns, Posters, In store marketing material, Flyers.


Lead Flash developer & E-mail marketer

Best Buy

Paradise Valley, AZ

August 2006- February 2007

Geek Squad PC repair and PC Sales.


Phoenix, AZ

April 2004-August 2006

Computer Sales Associate, PC repair, and Computer consultant

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