Graduate of The Art Institute of Phoenix
Bachelor of Arts in Game Art and Design
Help desk, phone and ticket system experience
I.T. Training and experience with computer hardware/software maintenance
A+ Certified (Expired 2019 can re-certify within 30 days of hire)
Course work completed in Database Design
Course work completed in Networking
Life long hobbyist of building and maintain Windows machines both custom and vendor
History of self taught use of software
Strong internet, research, and troubleshooting skills
MS Office (Word, Excel, Outlook, PowerPoint)
The Art Institute of Phoenix
Bachelor of Arts Game Art and Design
Graduated March 2007
Western Governor’s University
Phoenix, AZ (online)
Completed course work towards Bachelor of Science in Software Development
Expected Graduation – 2020
Gila River Health Care
June 2018 – March 2020
HelpDesk Specialist promoted to Clinical Application Specialist
Creating and Resolving Help Desk Tickets/IT Calls
Troubleshooting General IT Software and Hardware related issues
Imaging Desktops and Laptops
Account creation and removal via Active Directory
Assisting with Citrix remote account issues
Remote assistance via DameWare or RDP
LIS Server Administration and maintenance
LAB Instrument LIS connection maintenance
HL7 Laboratory data communication verification
Experience with Linux servers and command line
Experience with PowerShell
Dragon Medical One account administrator and software trainer
August 2012 – June 2018
Elearning - Interactive Media Producer-Basic Desktop Support
Tasked with maintaining and updating machines to Windows 10 and various software as needed.
LMS help desk support for large user bases, including answering phones, answering tickets, and documenting solutions, researching and resolving issues.
Creating, maintaining and updating courses as needed.
Graphic production across the entire suite of Adobe products, including Flash, Illustrator, Photoshop and InDesign, After Effects
WestStar TalkRadio Network
April 2010 – August 2012
(Assistant Webmaster / Content Manager / Assistant Graphic Designer) for West Star Digital Audio Services, primarily servicing the Komando.com website.
Updating daily front page content
Updating daily managing and publishing all content produce for site into a Content Management System.
Updating, scheduling, fixing code for daily e-mail blasts and newsletters
Updating and maintaining downloadable content for premium customers
Involved in retooling, positioning, and general clean up of any advertisements placed in newsletters.
Maintaining, updating, and organizing all various ads for paid advertisements or store product ads sold through newsletters.
Responsible for checking and maintaining that content will load in various browsers and e-mail clients.
Assisting in the conversion of Photoshop files into workable interfaces as needed.
E.D. Marshall Jewelers
October 2009 – April 2010
Updating and maintaining weekly News Paper Ads (AZ- Republic, West Valley View, and Prescott News)
Updating and maintaining monthly Magazine Ads (Phoenix Magazine and Phoenix home & Garden)
Photography of inventory for use in Advertisements
RideNow Powersports (RideNow.com)
August 2007 - July 2009
Graphic Designer, E-bay Outlet Designer, Image Clean Up, E-mailers,
RideNow Powersports (RideNow.com)
Mailer Campaigns, Posters, In store marketing material, Flyers.
Lead Flash developer & E-mail marketer
Paradise Valley, AZ
August 2006- February 2007
Geek Squad PC repair and PC Sales.
April 2004-August 2006
Computer Sales Associate, PC repair, and Computer consultant