Kensel Odei-Larbi

Worcester, MA ***** - 774-***-**** (C) - adcaae@r.postjobfree.com

Summary

Network/Technical support Engineer experienced in providing Network System support, installations, troubleshooting and technical consulting for multiple networks in an intensive networked environment. Thrives in team-oriented or self-motivated environments. Offers articulate communication skills, both verbal and written.

Skills

Data network technology

LAN and WAN technologies( Vlan, VTP,STP, HSRP,OSPF,EIGRP etc)

Troubleshooting proficiency

Application installations

Service desk support

Hardware diagnosis

Technical troubleshooting

Computer maintenance

Ticket management (Remedy)

Experience

FOOD AUTHORITY July 2017 to Current

Network Engineer

Supporting LAN and WAN networks

Provided hands-on troubleshooting, routing and switching to resolve issues

Engaged in on-call rotation to provide consistent service to customers.

Maintained hardware and software for networks and assisted in the installation and upgrade of network devices

Food Authority March 2014 to June 2017

Network Technician

Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk

Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available.

Deploy hardware and software to fulfill user requests

Escalate tickets to Tier 3 in the event that an incident or request cannot be resolved

Supporting LAN networks

VENTURES COMMUNITY SERVICES February 2011 to June 2014

Desktop Technician

Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.

Disassembled computer systems to troubleshoot and resolve hardware issues.

Documented repair processes and helped streamline procedures for future technical support actions.

Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Removed malware and viruses from laptops and desktop systems using specialized software.

Education and Training

ASSOCIATION oF CHARTERED CERTIFIED ACCOUNTANT

UK

Certifications

CCNA Routing and Switching

IPMC Advanced Professional in Hardware & Networking Engineering

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