Network/Technical support Engineer experienced in providing Network System support, installations, troubleshooting and technical consulting for multiple networks in an intensive networked environment. Thrives in team-oriented or self-motivated environments. Offers articulate communication skills, both verbal and written.
Data network technology
LAN and WAN technologies( Vlan, VTP,STP, HSRP,OSPF,EIGRP etc)
Service desk support
Ticket management (Remedy)
FOOD AUTHORITY July 2017 to Current
Supporting LAN and WAN networks
Provided hands-on troubleshooting, routing and switching to resolve issues
Engaged in on-call rotation to provide consistent service to customers.
Maintained hardware and software for networks and assisted in the installation and upgrade of network devices
Food Authority March 2014 to June 2017
Respond to IT incidents and requests received from Remedy tickets escalated from the Service Desk
Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available.
Deploy hardware and software to fulfill user requests
Escalate tickets to Tier 3 in the event that an incident or request cannot be resolved
Supporting LAN networks
VENTURES COMMUNITY SERVICES February 2011 to June 2014
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Documented repair processes and helped streamline procedures for future technical support actions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Removed malware and viruses from laptops and desktop systems using specialized software.
Education and Training
ASSOCIATION oF CHARTERED CERTIFIED ACCOUNTANT
CCNA Routing and Switching
IPMC Advanced Professional in Hardware & Networking Engineering