Jeffrey E. Llera-Johnson
Human Resources, Big Box Retail Management, and Customer Experience Manager
Highly skilled with over 25 years of Human Resources, Customer Service, Employee Relations, Organizational Management, Mortgage industry, and Big Box Retail experience. Desire to work for a company that can leverage this experience and skills to support the organization’s human capital and thereby contributing directly to higher efficiencies, profitability, growth, and the best human connection.
Highly Skilled Communicator
Conflict and Problem Resolution
Kronos Applicant Tracking, Time Keeping and HR
Benefits Admin. VBAS, 1000 employees
Keeper of Records, work with our Attorneys
Payroll Coordinator Assistance
Millennium 3, CBIZ
“Jeff is a dedicated professional who consistently supports all levels of the team”.
“Jeff is a team player. He is one of those people you can always count on”.
“He is a big believer in training employees to manage their teams and their success”.
LoanPal, DBA PARAMOUNT EQUITY MORTGAGE, LLC. Roseville, California • May 18, 2015 to June 8, 2018
One of the largest direct lenders in the Sacramento area, serving over 42,500 families nationwide and over $9.9 billion in volume.
Human Resource Coordinator (May 18, 2015 to June 8, 2018) Job Elimination/Lay Off
Hired by the Vice President of Total Rewards for the purpose of:
Employee Relations, Engagement, and Open/Daily Communication
Compliance with applicable polices and procedures
Partnering with leaders to understand talent needs, and Performance Management
Maintain personnel files
Keeper of Records, providing documents for subpoenas to our company Attorneys
Process status changes
Update documents as policies change
Build Job Descriptions
Schedule and conduct interviews
Solely responsible for employee on-boarding
Address Employee issues, i.e. Harassment allegations, work complaints or other concerns
Process new employee paperwork including accurate data entry into Kronos, HRIS system,
Assist in employee investigations to resolve disputes
Verification of Employment
LOA maintenance and Invoice preparation and communication
Work for and assist Payroll department using Millennium 3 and CBIZ/Payentry software systems
Reply to EDD and the Courts in regards to National Medical Support Notices, coordinate with Payroll
Benefit Coordinator role assisting over 1,000 employees with open enrollment and benefit changes that occur throughout the year
Manage and Supervise Service team at our Base of operations
Assist and coordinate employee events
Order supplies, manage UPS deliveries and tracking
Create and track projects utilizing Excel
Stay at home Dad (2008 – May 8, 2015)
Stayed at home to home school our son, and take care of elderly mother in-law.
Target Corporation Managed 8 Locations in Southern California • 1983 to 2008
One of the most respected big box retailers, largest and most respected direct marketing companies in the world, with over $71B in annual revenue.
Executive Team Lead – Human Resources (1995 to 2008)
Opened new stores in various positions with emphasis on the following applications:
Opened two new stores of the eight stores I was Executive Team Leadership for. Those positions included Customer Service, Softlines, Hardlines, and culminated in my role as the Human Resources Executive Team Leader
Identified by leadership as a change manager who is capable of moving people seamlessly through organization change while maintaining or improving employee morale. Morale increases were measured via employee surveys administered annually.
Consistently prepared employees for assignments by establishing successful training programs an conducting value added orientations.
Maintained high performing teams with high standards of recruiting, testing, interviewing, and training
Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline using correct, measurable corrective action
Maintained legally sound, historical records
Verified legal compliance by implementing applicable HR Federal and State requirements
Conducted investigations and successfully represented the organization at EDD and Court hearings
Supported correct compensation and working hour guidelines to protect Target and the team
Consistently led stores to top performance as measured in our customer and employee surveys
Partnered with store leadership to create consistent in-stock levels of 97% to 98%
Maintained professional and technical knowledge by attending ongoing educational opportunities
Safety management leader
Trained in Union activity management and resolution
Developed high performing teams through outstanding recruiting, selection, orientation, training, scheduling, coaching, counseling, and corrective/disciplinary action of all employees
Education & Credentials
BLS Instructor Certification, September 2018
CPR and AED Certification
BLS Certification, June 2018
CPR and AED Certification
National University, San Diego, California, 1997
Bachelors in Business Administration in Human Resources Management
Southwestern College, Chula Vista, California, 1983
Associate in Arts in General Studies
National University Leadership Scholarship Awards, 3-years
Recognized by President Clinton, General Colin Powell, and Congresswomen Mary Bono for community involvement, fundraising and the organization of Waterworks projects to clean up the Salton Sea beaches