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Employee Relations Customer Service

Rancho Cordova, CA
May 15, 2020

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Jeffrey E. Llera-Johnson

***** ********* *** · Rancho Cordova, CA 95742 · 951-***-**** ·


Human Resources, Big Box Retail Management, and Customer Experience Manager

Highly skilled with over 25 years of Human Resources, Customer Service, Employee Relations, Organizational Management, Mortgage industry, and Big Box Retail experience. Desire to work for a company that can leverage this experience and skills to support the organization’s human capital and thereby contributing directly to higher efficiencies, profitability, growth, and the best human connection.

Core Competencies:

Highly Skilled Communicator

Conflict and Problem Resolution

Performance Management

Organizational Transformation

Drives Change

Kronos Applicant Tracking, Time Keeping and HR

Benefits Admin. VBAS, 1000 employees

Keeper of Records, work with our Attorneys

Payroll Coordinator Assistance

Millennium 3, CBIZ

Professional Endorsements:

“Jeff is a dedicated professional who consistently supports all levels of the team”.

“Jeff is a team player. He is one of those people you can always count on”.

“He is a big believer in training employees to manage their teams and their success”.

Professional Experience

LoanPal, DBA PARAMOUNT EQUITY MORTGAGE, LLC. Roseville, California • May 18, 2015 to June 8, 2018

One of the largest direct lenders in the Sacramento area, serving over 42,500 families nationwide and over $9.9 billion in volume.

Human Resource Coordinator (May 18, 2015 to June 8, 2018) Job Elimination/Lay Off

Hired by the Vice President of Total Rewards for the purpose of:

Employee Relations, Engagement, and Open/Daily Communication

Compliance with applicable polices and procedures

Partnering with leaders to understand talent needs, and Performance Management

Maintain personnel files

Keeper of Records, providing documents for subpoenas to our company Attorneys

Process status changes

Update documents as policies change

Build Job Descriptions

Schedule and conduct interviews

Solely responsible for employee on-boarding

Conduct orientations

Address Employee issues, i.e. Harassment allegations, work complaints or other concerns

Process new employee paperwork including accurate data entry into Kronos, HRIS system,

Assist in employee investigations to resolve disputes

Verification of Employment

LOA maintenance and Invoice preparation and communication

Work for and assist Payroll department using Millennium 3 and CBIZ/Payentry software systems

Reply to EDD and the Courts in regards to National Medical Support Notices, coordinate with Payroll

Benefit Coordinator role assisting over 1,000 employees with open enrollment and benefit changes that occur throughout the year

Manage and Supervise Service team at our Base of operations

Assist and coordinate employee events

Order supplies, manage UPS deliveries and tracking

Create and track projects utilizing Excel

Stay at home Dad (2008 – May 8, 2015)

Stayed at home to home school our son, and take care of elderly mother in-law.

Target Corporation Managed 8 Locations in Southern California • 1983 to 2008

One of the most respected big box retailers, largest and most respected direct marketing companies in the world, with over $71B in annual revenue.

Executive Team Lead – Human Resources (1995 to 2008)

Opened new stores in various positions with emphasis on the following applications:

Opened two new stores of the eight stores I was Executive Team Leadership for. Those positions included Customer Service, Softlines, Hardlines, and culminated in my role as the Human Resources Executive Team Leader

Identified by leadership as a change manager who is capable of moving people seamlessly through organization change while maintaining or improving employee morale. Morale increases were measured via employee surveys administered annually.

Consistently prepared employees for assignments by establishing successful training programs an conducting value added orientations.

Maintained high performing teams with high standards of recruiting, testing, interviewing, and training

Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline using correct, measurable corrective action

Maintained legally sound, historical records

Verified legal compliance by implementing applicable HR Federal and State requirements

Conducted investigations and successfully represented the organization at EDD and Court hearings

Supported correct compensation and working hour guidelines to protect Target and the team

Consistently led stores to top performance as measured in our customer and employee surveys

Partnered with store leadership to create consistent in-stock levels of 97% to 98%

Maintained professional and technical knowledge by attending ongoing educational opportunities

Safety management leader

Trained in Union activity management and resolution

Developed high performing teams through outstanding recruiting, selection, orientation, training, scheduling, coaching, counseling, and corrective/disciplinary action of all employees

Education & Credentials

BLS Instructor Certification, September 2018

CPR and AED Certification

BLS Certification, June 2018

CPR and AED Certification

National University, San Diego, California, 1997

Bachelors in Business Administration in Human Resources Management

Southwestern College, Chula Vista, California, 1983

Associate in Arts in General Studies


National University Leadership Scholarship Awards, 3-years

Recognized by President Clinton, General Colin Powell, and Congresswomen Mary Bono for community involvement, fundraising and the organization of Waterworks projects to clean up the Salton Sea beaches

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