My years in the hospitality industry have taught me to work well under pressure and cooperatively with a range of personalities and to work independently without supervision.
I am a highly motivated individual who can organize time and task efficiently with strong communication, interpersonal and organizational skills.
Proficient in cash management
Exceptional communication skills
Creative problem solver
Credit card processing
Strong client relations
Effective workflow management
Adherence to high customer service standards
Training development aptitude
SupervisorCurrent 07/2011 to
A.J. Lanzarotta – 1000 Lakeshore Road East. Mississauga Plan organise and direct all duties to employees and coordination with other supervisors Assign personel to various projects and direct their activities. Coordinating all work assigned.
Supervise the processing of the raw material.
cleaning, trimming, & peeling) Ensuring safe and efficient processing of the companys products. Daily inventory of all raw and processed product.
Observed all safety policies and procedures
Planned and paced work efficiently in order to meet daily, weekly, project or production goals. Owner/Operator 01/2008 to 04/2011
Marcello's Bar and Grill – 235 Queen Street South Mississauga General manager: Recruitment and training of staff. Set staff schedule and monitor staff performance.
Organization of entertainment and special events.
Assisted customers with food selection, inquiries and order customization requests. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Manager 12/1997 to 09/2007
Duke of Marlborough Pub – 680 Silvercreek Blvd. Mississauga Ordering and inventory control
planned organized, and evaluate daily operations.
Opening and closing cash outs.
Organization and recruitment of entertainment, and planner of special events. opening and closing cash outs.
Assisted customers with food selection, inquiries and order customization requests. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Photo Engraver 06/1994 to 09/1996
Aries Emboss and Charters – 229 Niagara Street Toronto Education
Photo mechanical reproduction/film imposition.
Operating Platen Heidelberg for foil stamping and embossing Setting up/operating automatic gluer folder.
Owner/Operator 03/1991 to 06/1994
L.A. Cafe & pizzeria – 1580 Dupont Street, Toronto Prepared Schedules for staff of 10
Daily inventory and ordering of all foods and beverage Daily cash outs of staff.
Prepare all food items on menu and serving to customers. Politely assisted customers in person and via telephone. Owner/Operator 03/1985 to 03/1991
Pizza Pizza – 1585 Mississauga Valley Blvd, Mississauga. Greeted guests in a timely and professional manner. Prepared weekly staff schedule.
Weekly inventory and ordering of all foods.
Dealing with customer complaints and resolving any issues to customers satisfaction. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Built long-term customer relationships and advised customers on purchases and promotions. GED:
George Harvey Secondary School - 1700 Keele St. Toronto