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Change Management Consultant

Houston, TX
April 30, 2020

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Fani Camargo Carvalho


Phone: 832-***-****

LinkedIn profile:

Busines Process Consultant

Strong academic background, Software Engineering (MSc), and Data Processing (Undergraduate). Passionate and driven professional. Avid investigator in the Process Science field, in particular in working with cliets to meet their needs.

Experience in different industries: Oil and gas, IT, EHS, consulting, government, academia, banking, among others. Over 7 years of experience in management positions which require strong organizational and communication skills. Experienced Strategic Planning Agent.

Co-founder of a small consulting company – Diamante Ltda. (active 6 years). Software Engineer with over 10 years of experience, with graduate studies in Process Modeling. Native fluency in English, native Brazilian Portuguese speaker; I’m also able to read, understand and communicate in basic Spanish.


● PhD in Computer Science, Southern Methodist University – Dallas, TX, (incomplete).

● Master of Science Degree (MS) in Electrical Engineering, area of concentration Software Engineering, Universidade Estadual de Campinas – Campinas, Brazil.

● Bachelor’s Degree (BS) in Data Processing, Universidade de Brasilia –Brasilia, Brazil. Recent Courses and Certifications

Prosci Change Management Certification. Issued June 2019. Agile Crash Course: Agile Project Management; Agile Delivery. Udemy, 2018. 1.5 hours. Mauricio Rubio. Agile Samurai Bootcamp. Udemy, 2018. 3 hours. Jonathan Rasmusson. Own the Gap: Building a Team-Based Daily Kaizen Culture. 2018. 12 hours. Steven Hess. Fani Carvalho’s Resume

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Career History

Arcadis US Inc. (US)

Sr. Organizational Change Management


05/2019 –


● Leader of Organizational Change Management (OCM) for the Southwest region of the US.

● Process Modeling and Optimization of Change Management Methodology.

● Establishment of a structured yet flexible OCM strategy to be deployed to clients.

● Stakeholder Management and Analysis, identifying risks and resistance barriers.

● Stakeholder engagement through interviews, workshops and assessments, presenting results and crafting action items targeting OD/OE.

● Assessment of Readiness, Change Impact, and User Adoption.

● Communications development in alignment with corporate mission, using the Stakeholder Analysis findings.

● Training and Performance Support.

● Project planning, execution, and articulation to increase organization effectiveness and health.

● Survey of Lessons Learned, with action items, to evaluate effectiveness of implemented plan in closing gaps between initial and desired state.

● Coach others on Change Management methodologies, i.e. Prosci and Kotter.

● Change Management of multiple projects in Fortune 500 and 100 companies. Zions Bancorporation (US) Business Analyst / Change Management Agent 02/2018 –


As a Business Analyst:

● Acts as a liaison with various departments, management and staff to resolve problems and improve processes and procedures.

● Responsible to drive processes and improvement initiatives by gathering and documenting business requirements.

● Reviews, analyzes and evaluates business processes, procedures and user needs.

● Performs and participates in the analysis, design and implementation of business processes and procedures following appropriate standards.

● Conducts tests or test planning sessions, provides input for feasibility and prepares user documentation and follow-up evaluation.

● Develops training materials and leads training sessions.

● Produces, publishes and distributes operational documentation relating to the development and performance of products and processes.

● Facilitation, UAT, Workshops, Process Modeling, SDLC, Excel, MS Office, SharePoint, Visio, Outlook. In the Change Management for Agile workgroup:

● Stakeholder Management.

● Active member of the training and communication initiatives.

● Project planning, execution, and articulation.

● Survey of Agile Lessons Learned, with action items.

● Research and structure proposal for the Center of Excellence for Agile (CoE). Fani Carvalho’s Resume

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CCLS Houston (US) Business Process Analyst and Change Manager 08/2014 –


Improvement, automation, and documentation of company processes: Took the company from paper-based processes to automated and customized processes in the following areas:

● Strategic business planning, advising the company CEO.

● Execution and articulation of different projects, in different departments.

● Internal and external training, including material preparation.

● Customer Relationship Management: Performed requirement analysis, implementation, testing, documentation, measurement, requirements validation, and change management of a CRM system.

● Finance: Invoicing, expense accounts, payroll processing, generation of consolidated financial data to management.

● Sales: Pricing analysis and execution, B2B and B2C sales of language instruction packages.

● Technical support of several software systems.

● Advisor to the marketing team.

● Teacher and staff training and management.

● Finance: Invoicing, expense accounts, payroll processing, generation of consolidated financial data to management.

● Sales: Pricing analysis and execution, B2B and B2C sales of language instruction packages.

● Technical support of several software systems.

● Advisor to the marketing team.

● Teacher and staff training and management.

● Oversight of company day-to-day operations.

● Process Modeling, Workshops, Excel, QuickBooks, MS Office, Calendar tools. Freelancer (US)

Technical Writer, Translator and Language


04/2008 -


● Technical Writer of documents, manuals, blogs and articles in several different areas of knowledge: o IT: Software Localization, Computer Science and Engineering, Information Systems, and related areas. o Business: Marketing, Management and Sales, among others. o Medical: Internal medicine, Environmental medicine, Psychiatry, Odontology, and others.

● Small business management, including marketing, sales, and pricing.

● Technical Translator in several areas of knowledge, with language pair English Brazilian Portuguese. Extensive experience with TM tools, Excel and MS Office.

● English as a Second Language and Portuguese Instructor Centro Universitário Farias

Brito (Brazil)

Chairman and Professor of the Computer

Science Department

08/2004 -


● Developed, optimized, and documented all department processes, having written and edited a variety of manuals, including teacher’s manual and student’s handbook

● Acted as a Change Management Agent, having built the Computer Science Department from the ground up.

● Recruited and hired all professors of the Computer Science Department (approximately 24 in 2008).

● Lead the development of the 4-year Computer Science curriculum.

● Participated in weekly university board meetings and presided the CS Department board meetings. Fani Carvalho’s Resume

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● Represented the Computer Science Department in official ceremonies both within and outside the university, such as graduations.

● Supervised adherence of professors to curriculum as well as their overall administrative and research duties with the institution.

● Developed programs for recruiting prospective students.

● Process Modeling, Workshops, Query tools, Process Simulation. Diamante Consulting (Brazil) Partner, Consultant

02/1998 –


● Co-founded small software and process development company, consulting for different large corporations. Acted as Technology Consultant, Business Process Analyst, Change Manager and Leader,, Trainer, and Project Manager.

● Stakeholder Management.

● Technical support, marketing and sales of the Galaxy software system.

● Worked in a network of small consulting companies, where innovation and agility were key. Volunteer (US) Assistant Biomedical Science Researcher 2015

● Assisted Dr. Andrew Hall Cutler in Biomedical Research.

● Wrote a book chapter, revised by Dr. Cutler (unpublished due to his passing).

● Translated into Brazilian Portuguese a number of Cutler works.

● Started a social media group for Brazilians with rare diseases. It currently has over 200 members.

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