Quality Engineer
Resume:
Resume of
Anthony Albert Ramirez
Lake Elsinore, CA 92532
adc07u@r.postjobfree.com
https://www.linkedin.com/in/anthony-ramirez-86977b177/
Key Contributions
Well organized, innovative Quality Management professional with broad experience with a variety of
manufacturing special processes and systems within the aerospace, automotive, chemical, medical/
pharmaceutical packaging, metals and commercial manufacturing industries
Skills and quality activities includes FAA approved part 145 repair station, auditing, supplier
qualification, NCMR product management, CAPA management, statistical process control (SPC),
design of experiments (DOE), quality engineering, quality planning, APQP FMEA, PPAP, product
release, NADCAP (Pyrometry & Composites) management, receiving inspection, development and
presentation of training materials and complete direction of the quality function
Excellent and strong communication skills, systems and planning capabilities
Self motivated with a passion for QA and proven problem solving ability
Implemented ISO-9001:2015/ AS9100-D quality management systems and Certified Lead Auditor in
ISO/AS9100
Implemented NADCAP Aerospace (Composites, Pryrometry) re-certification programs
Management of Nonconformance and Root Cause Corrective Actions
Management for ISO-13485 medical device and US FDA Title 21 CFR quality management systems
Experienced in American E-Liquid Manufacturing Standards (AEMSA)
Computer Skills: MSWord / Excel / PowerPoint / Project, XP / Vista / 7, QuickBooks, Pro2009,
JobBoss, UniPoint, Vantage, Team Center, SAP, Mini-Tab, Visio, BPICs, APICs, Net-Inspect.com,
IAQG Oasis.org, Exostar, eAuditNet.com, and various other proprietary databases
ITAR certified US Citizen
Education/Certifications
Standards International - ISO-9001:2008/AS9100 Rev. C Internal Auditor Certification, 2015
PRI – PRYROMETRY Heat Treat Certification, 2014
ASQ Inland Empire Section 0701 Six Sigma Black Belt Certification, 2013
National Home Builders Association (NAHB) Certification Program
Risk Mitigation Assessment Implementation Management, 2013
SAI Global - AS9100-C RABQSC Accredited - Lead Internal Auditor, 2011
International Traffic in Arms Regulations (ITAR) Training, 2011
Defense Federal Aviation Regulations (DFAR) Training, 2011
Federal Aviation Regulations (FAR) Training, 2011
US FDA Title 21 CFR (Code Federal Regulation) Training, 2005
ASQ American Society for Quality – Certified Quality Engineer (CQE), 2004
AIAG - RABSC Accredited - ISO-9001 Lead Auditor Training, with AIAG ISO/TS16949: Supplier
Auditor Certification, 2004
UCLA Extension – SELACO – Effective Team Building Management, 2003
NADCAP Management Training, 2003
UCLA Extension – SELACO – Frontline Supervisory Management, 2002
American Society for Quality – Member in Good Standing, 1992
Fullerton Junior College – Chemistry (Organic-Inorganic), 1995
Experience History
09/18 – Present
ARROWHEAD PRODUCTS, Los Alamitos, CA
Sr. Quality Engineer, (Direct hire through AEROTEK Contract)
Posses a balanced mix of quality engineering, leadership, people skills, internal auditing, and AS9100-D
process based QMS experience
Worked effectively with the Manufacturing Engineers to provide RCCA investigation, correction,
planning towards improved product quality and manufacturing goals.
Managed Customer corrective action requests. Including Primes (Boeing Company, Collins Aerospace, Northrop Grumman, Lockheed Martin, Honeywell, and Rolls-Royce plc)
Managed Customer Exostar, NET-Inspect.com, IAQG Oasis.org, and eAuditNet.com Portals.
Conducted Root Cause analysis (5 Why, 8-D RCCA, and Deep Dive Dr. Ishikawa Fishbone Diagram) reviews.
Participated in Management Engineering meetings representing the Quality Engineering Department,
performed assigned customer requested action reporting.
Excellent communications and leadership skills, speaking, writing, and email.
Assist Manufacturing Engineering new hires in mentoring, training, supervision and motivation.
Improvements
Successful ASQ Quality Engineer Re-Certification (In-Process).
Successful Customer Account Management; Northrop Grumman, Hexcel, UTAS-Collins Aerospace,
and product and quality system assessments.
10/17 – Present
EXPANDED RUBBER AND PLASTICS / SCHLOBOHM COMPANY, INCORPORATED, Rancho
Dominguez, CA
Quality Assurance Manager
Ambitiously lead organization towards success. Posses a wide range of skills, abilities, and a balanced
mix of managerial and people skills, internal auditing, and AS9100-D process based QMS experience.
Worked effectively with the Production and Planning Managers to set, plan, and achieve improved
product quality and production goals.
Supervised a small team of mechanical inspectors. Mentored them, directed and trained the QA
staff.
Served as customer Point of Contact for any product Quality, Tooling issues or assessment audits
and actively participated in customer source inspections and audits.
Managed and maintained the AS9100, ISO9001, and NADCAP (Composites) certifications and
company quality manuals, procedures, work instructions, and quality clauses.
Performed Internal Audits and supplier audits and maintained organization ASL.
Responded to Customer corrective action requests. Including Primes (Exostar, Net-Inspect.com,
IAQG Oasis.org, and eAuditNet.com Portals) Conducted Root Cause analysis (5 Why and Deep
Dive Fishbone Diagram) and completed the corrective action response.
Supervised the daily in-process, first article AS9102 and final inspection of precision machined parts
performed by the quality team staff.
Supervised the maintenance of tool and gage calibration and records.
Participated in production meetings representing the Quality Department, keeping the team updated
with departmental staffing, work load and plans.
Conducted routine Q.A. departmental meetings, training, work assignments and coordinate staffing.
Maintained organization training records through master training matrix and precise training
effectiveness evaluation reporting.
Excellent communications and leadership skills, speaking, writing, and email.
Able to schedule and direct the Quality Assurance team, mentor, train, supervise and motivate.
Fluent in English and Spanish and able to communicate effectively.
Improvements
Successful NADCAP (Composites) re-certification February 2018.
Successful AS9100-D re-certification April 2018.
Successful Annual Prime (Boeing Company, Lockheed Martin, Northrop Grumman, and Honeywell
Aerospace) product and quality system assessments 2018.
Modernized AS9100 Quality Management System documentation by standardization to process
based QMS during AS9100-D transition.
03/16 – 09/17
UTC AEROSPACE SYSTEMS, (Collins Aerospace) Riverside CA
Sr. Quality Engineer, (AEROTEK Contract)
Key Quality Engineering team member providing expertise between the organization and customers to
proactively assure that their quality needs and expectations are understood, satisfied, and exceeded.
Work effectively with the Production Manager to achieve product quality and production goals.
Supervise a small team of mechanical inspectors. Mentor them, direct and train the QA staff.
Serve as customer Point of Contact for any product Quality issues or audits and actively participate
in customer source inspections and audits.
Manage and maintain the AS9100 and ISO certifications and company quality manuals and
procedures.
Perform Internal Audits and supplier audits and maintain organization AVL.
Respond to Customer corrective action requests. Including Primes (Exostar Portals) Conduct Root
Cause analysis and complete the corrective action response.
Supervise the daily in-process, first article AS9102 and final inspection of precision machined parts
performed by the quality team staff.
Supervises the maintenance of tool and gage calibration and records.
Participate in production meetings representing the Quality Department, keeping the team updated
with departmental staffing, work load and plans.
Conduct routine QA departmental meetings, training, work assignments and coordinate staffing.
Excellent communications and leadership skills, speaking, writing, and email.
Able to schedule and direct the Quality Assurance team, mentor, train, supervise and motivate
Fluent in English and Spanish and able to communicate effectively.
Provide support to the Supply Chain Management organization relative to the collection and analysis
of supplier quality data.
Provide expertise in Quality Assurance and process improvement tools and methods.
Execute organization initiates in the development, implementation and improvement of the AS9100 /
ISO9001 Quality Management system throughout the operation.
Develop, implement and auditing of inspection and test plans, standards and acceptance criteria, and
procedures / work instructions.
Facilitate the investigation and elimination of causes of quality problems and corrective actions
follow-up.
Develop and analyze statistical data and product / process performance and recommend and
implement improvements in targeted areas of the organization.
Provide support in development and evaluation of process capability, process control plans, analysis
of out-of-control conditions, and process audits with the objective of improving the process
performance and capability.
Participate in all aspects of product development and launch activities through the organization to
help ensure quality goals are met on new nacelle development programs.
Responsible for several components of a project and complex component of a larger project.
Improvements
Reduction of Quality Notifications by implementation of visual aids ratifying recurring root causes.
Improved FPY efficiency 60% by leading manufacturing cells through weekly Quality Notification
root cause training emphasizing cause and effect and remedying countermeasures.
08/15 – 03/16
RISING TECHNOLOGY AND FORMING, LLC, Corona, CA
Quality Assurance Director, (Consultant)
Responsible for overseeing, administering, and improving Quality Assurance efforts. Provided
leadership in quality control and assurance functions that ensured products conform to engineering
specifications
and customer quality requirements by performing the following duties:
Developed, oversee, and administer quality assurance program and QA management systems.
Oversee maintenance and reporting of product conformance to engineering and customer
specifications.
Review the production process for conformance to quality standards directs resolution to quality
problems.
Reports/tracks any significant deviations from quality standards and recommends corrective action
as necessary to management.
Participates in new product development to ensure proper quality assurance and control plans can be
implemented prior to beginning manufacturing.
Visits material and component suppliers to review quality concerns and issues in an effort to
minimize inspection requirements at the corporation's business unit.
Drives quality and continuous improvement throughout the organization.
Develops programs to encourage each employee to perform quality control as a part of their daily
operation.
Established and presented regular training sessions for inspection and manufacturing employees on
quality issues.
Supplies corrective action to escalated end user and distributor issues and concerns regarding
product quality.
Trains and coaches employees within the Quality department, and works closely with Technical
Support Specialists to track product quality issues.
Established strategic plans and sets policies on quality assurance.
Improvements
Revised and created new and effective Quality Policy, Quality Metrics, and Safety Policy to best
support organization.
Improved FPY efficiency, created new standard operation procedures and work instructions,
implemented change control board process, and developed new standardized training matrix records.
03/15 – 08/15
PCC AEROSTRUCTURES, Santa Ana, CA
Sr. Quality Engineer, (AEROTEK Contract)
Interpret engineering drawings to confer with management or engineering staff to determine quality
and reliability standards.
Recommend modifications to existing quality or production standards to achieve optimum quality
within limits of equipment capability.
Evaluate data and write reports to validate or indicate deviations from existing standards.
Prepare graphs or charts of data or enter data into computer for analysis.
Record test data, applying statistical quality control procedures.
Compile and evaluate statistical data to determine and maintain quality and reliability of products.
Aid in planning work assignments in accordance with worker performance, machine capacity,
production schedules, or anticipated delays.
Confirm that all standard operating procedures are being completed. Confirm that all operations
comply with all state and federal laws for safety and labor compliance.
Perform internal audits per ISO-9001:2008/AS9100 C guidelines.
Support internal CAR/PAR system through daily reporting for Root Cause, Immediate and Long
Term Corrective Action, and Effectiveness Validation.
Perform other related duties as assigned or related to position.
Improvements
Identified opportunities for new and refresher certification training for production employees in
application for bonding adhesives and primers.
05/14 – 12/14
STRETCH FORMING CORP, Perris, CA
Quality Assurance Director, (Consultant)
Directed Quality Assurance department activities and ensured quality standards intended for the
company where maintained (ISO 9001:2008, AS91000 C and NADCAP for Heat Treat).
Maintained surveillance over all company activities that had a direct or indirect effect on the quality
of products produced and sold by the company.
Project Manager to the upgrade / revision of quality system programs and documentation from the
ISO 9001-2008/AS9100 Rev. B quality standard revision to the ISO 9001-2008/AS9100 Rev. C
quality standard requirements.
Performed internal/external quality system compliance audits according to the ISO 9001, AS9100
and AS9101 aerospace industry quality standard requirements.
Provided 3rd Party Level II Controlled - Shipping Inspection services and documentation to
aerospace, automotive, defense and military sector manufacturing companies according to customer
specifications and industry standard requirements.
Solid experience in training and managing multiple inspection personnel simultaneously and
managing multiple inspection assignments.
Established professional rapport within all levels of internal and customer production personnel as
well as developing and managing inspection documentation, collecting and managing data, and
statistical performance analysis.
Improvements
Provided direction to a team of 12 Quality Assurance team members by establishing clear
expectations, metrics, and mentoring.
Improved FPY efficiency, implemented operating procedures, work instructions, and developed
Lean manufacturing processes.
08/13 - 05/14
HYATT DIECAST & ENGINEERING CORP, Cypress, CA
Quality Assurance Manager
Directly responsible for development, updating, and control of the ISO-9001:2008, AS9100 Rev. C,
ISO-13485 and US FDA CFR Title 21 standards Quality Management System.
Ensured that new and revised customer and regulatory quality requirements are incorporated within
the system as required and followed.
Responsible for the proper communication of the Quality Management System changes, including
but not limited to training personnel on new or revised requirements or systems.
Directed the activities of Quality Engineers, Quality Supervisor, and the Quality Inspection Group.
Provided technical expertise and guidance regarding daily activities and quality initiatives.
Worked with top and middle level management to initiate actions necessary to insure that customer,
statutory and regulatory requirements are fulfilled.
Responsible for the organization and supervision of Quality, Engineering, Inspection and Calibration
Laboratory staff.
Monitored competency and organization of the personnel whose activities affect product quality with
in quality organization.
Ensured the quality, clarity, accuracy, and control of Quality, Manufacturing and Engineering
documents which govern the products being produced.
Ensured that procedures used in the purchasing of materials, supplies, and services related to product
quality comply with company and contractual requirements.
Maintained the metrics and managed supplier and vendor performance as established in the Quality
Management System and best practices.
Responsible for coordinating and facilitating resolution of quality concerns and issues. Key focal
and site leader of the management team during a quality crisis and deployed quality crisis tools to
manage the incident.
Directed the performing internal audits and execution to company audit plans.
Assisted in performing supplier base audits, surveillance and qualifications.
Maintained historical data of Corrective Actions for internal and external issues.
Identified cross-training opportunities between lab, inspection, NDT and gage issuance personnel
Implemented training and monitored compliance following training.
Oversaw the calibration, maintenance and repairs of laboratory equipment in a manner to have
minimum impact on operations.
Evaluated and recommended laboratory equipment upgrades and purchases.
Responded to customer inquiries in regard to product quality inquiries.
Lead root cause analysis and corrective action on product quality issues.
Implemented corporate wide Quality initiatives and provided monthly quality metrics to support
company group reporting.
Shared and teamed best practices with and from the other Hyatt Diecast & Engineering Corporation
facilities.
Improvements
Established new MRB streamlined process yielding 60% improvement turnaround.
Upgraded manufacturing processes, systems and capabilities adding $1 mil in efficiency and
productivity gains.
10/12 - 08/13
THE BRYAN CO, Huntington Beach, CA
Quality Assurance Manager, (Consultant)
Ensured that overall quality of final product meets or exceeds customer and federal regulations for
Aerospace, Medical Device, and Commercial Industries.
Responsible for all aspects of Quality Control as it relates to the ISO-9001:2008/AS9100 Rev. C,
ISO-13485 and US FDA CFR Title 21 quality management systems and manufactured products.
Manage development, planning, implementation, release, and maintenance of Quality Control
methods, procedures, processes, and operations for new and existing products.
Ensured that finished / intermediate products continue to conform to specifications. Formulated /
recommended quality policies, quality objectives, procedures and programs.
Developed performance assessment effectiveness program to analyze statistical data and product
specifications to determine preset standards performance and establish continuous improvement
opportunities based upon real-time performance metrics.
Managed Change Control, Customer Complaints, RMAs, CAPAs, NCRs, Internal Audits, 3rd Part
Audits, Supplier Performance, Customer Satisfaction, and Supervision of Quality Control Inspection
Team.
Improvements
Implemented an aggressive Gross Profit improvement corrective action plan to turn negative margin
contracts profitable by instituting LEAN principles, new CNC programming, and tooling
improvements.
12/11 - 09/12
TL MACHINE, INC, Garden Grove, CA
Quality Assurance Manager, (AEROTEK Contract)
Maintained the Quality System ISO-9001:2008/AS9100 Rev: C ensuring compliance to ISO/AS
standards, regulatory and customer requirements.
Drove effectiveness of Quality Policy by promoting continuous quality improvements, i.e., process
evaluations and improvements resulting achievement of business objectives.
Responsible for maintaining the Quality System; AS 9100/ISO 9001 Certification.
Ensured Integrity of Document and Data Control; and Specifications and Standards (internal and
external) Libraries throughout the organization.
Management/Review/Correction of customer complaints.
Trend analysis: RMA’s, warranty repairs, customer complaints, inspection, receiving inspection,
vendor quality.
Managed the CAPA system.
Supervised Inspection team, including Calibration/Metrology Coordinator(s).
Training and Certification programs.
Improvements
Achieved and 22% productivity improvement while meeting a 98% FPY rating.
02/11 - 11/11
SYNCHRONOUS AEROSPACE, Western Methods Division, Santa Ana, CA
Quality Assurance Manager
Managed ISO-9001:2008/AS9100-C quality management system for Aerospace Metal
Manufacturing Job shop.
Provided leadership and direction to 9 Quality Control team members over multiple shifts
Managed internal & supplier qualification audits (lead role), NCR, CAPA, MRB reviews &
dispositions.
Maintained Quality Metrics; Quality, OTD, Cost, and Safety.
Participated in contract reviews (NPR) to ensure Customer, Regulatory and Statutory requirements
correctly interpreted, flow-down, and performed.
Maintained customer supplier quality portals (Alenia, Boeing, Bombardier, Spirit Aerospace,
Lockheed Martin, Northrop Grumman, Raytheon Missiles Systems and Triumph) as well as Industry
(Net Inspect, Oasis).
Oversaw first-article CMM inspections and FAI including Deltas, Development/ implementation of
Quality process control plans/internal procedures/work instructions, Calibration system, Planning
documentation through Vantage ERP management system, Organization Management
Representative during 3rd party audits.
Improvements
Facilitated implementation of robust AS9100 quality system to meet customer requirements, taking
First Pass Yields to over 95% from low 80’s.
Turned around negative customer service perceptions by improving delivery schedules, quality
issues and providing competitive cost proposals.
01/08 - 02/11
CPU2, INC, Foothill Ranch, CA
Quality Assurance Manager, (Contract)
Reported to Guthy Renker Corporation Quality Director and CPU2 Packaging Division General
Manager.
Provided leadership and direction in management of QMS assuring compliance to US FDA, CFR
Title 21, cGMP, and OSHA safety standards.
Provided daily supervision, training, and mentoring of 12 Quality Control inspection staff over 2
shifts and 9 packaging lines to ensure compliance to internal SOP's and national standards
Directed quality responsibilities for new product qualification, customer approvals, certification,
packaging POC's, and release.
Created internal calibration program and internal QSC Group (Quality Steering Committee)
comprised of department managers to ensure continuous facility support of QMS by offering
department managers a voice and involvement in quality direction programs affecting facility.
Improvements
Right staffed organization bringing in technical expertise where needed and realigned departments to
achieve operational goals and cost savings.
10/05 - 12/07
TECHNOTRANS AMERICA, LLC, Corona, CA
Quality Assurance Director
Hired for new Director of Quality position leading German Printing Industry supplier supporting
Sheet Fed and Web printing applications.
Planned and directed ISO-9001:2000 quality system for two domestic facilities with 225 combined
workforces.
Reported to USA subsidiary President and Strasberg, Germany corporate quality VP.
Skillful implementation of RMA and Internal Quality Cost Program and In-plant Loss Program that
identified, tracked resolution of quality opportunities, improved internal quality costs, saving
approximately $400,000 the first four months of an annualized $600,000 cost.
Developed and implemented quality metrics for monthly plant and division levels reporting to top
management.
In-plant loss program was also used to prioritize R&D work and justify expenses to correct
problems.
Lean manufacturing & Kaizen team member utilizing mistake proofing and Poka Yoke strategy.
Organization Quality representative during third party ISO-9001:2000 and Customer Product Audits.
Improvements
Implemented Customer Service Resolution Tracking System resulting in projected $1.5 million or
30% savings over the next year, by reducing field service costs approximately $325,000 through
itemized tracking that off-set warranty expenses by customer; warranty type, plant, location and
costs.
01/00 - 09/05
HARTWELL DZUS, LLC, Placentia, CA
Quality System Engineer
Maintained ISO/TS16949:2002, and AS-9100 product quality standards & specifications. Support PPAP
generation and maintenance in back-up Automotive Engineer role.
Reviewed customer contracts to ensure requirements can be delivered.
Revised and Maintained Level quality assurance manual (QAM), quality assurance procedures
(QAP), quality work instructions (QWI), forms, processes, Manufacturing methods.
Instruct personnel in matters relating to the use of inspection methods and equipment.
Managed internal audits, auditor certification training, performed supplier quality audits and
maintained Supplier Scorecards.
Managed customer supplier survey questionnaire and record storage.
Provided surveillance of inspection methods and process control of shop floor/assembly processes.
Provide analysis on SPC control chart data and establishment of control limits.
Performed special statistical studies: statistical tolerance analysis, tests of significance, design of
experiments, failure analysis.
Prepared quality plans for specific work orders: Automotive, Aerospace, and Commercial.
Assisted in the development and continuous improvement of automated planning and engineering
systems.
Generated Timelines and/or Milestone Charts (Microsoft Project) to organize and report status of
personal backlog and of tasks/projects.
Troubleshoot day-to-day issues that hinder quality department performance.
Lead Lean manufacturing and Kaizen Teams through internal projects that increased mfg. floor
efficiency.
Organization management representative for third party audits and Government Source inspections.
Managed Military – Defense Form-DD250 generation, presentation and record management.
Improvements
Implemented a new product industrialization process (gate phased approach) to assure program
milestones and cost targets are achieved
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