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Human Resource Customer Service

Location:
Coimbatore, Tamil Nadu, India
Posted:
February 26, 2020

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Resume:

KARTHIKA ALAGAPPAN

Mentor, Facilitator and versatile person

P: +91-962*******:

E- adbzt6@r.postjobfree.com:

LinkedIn: https://www.linkedin.com/in/karthika-alagappan- 15252419b/

Page 1

CAREER OBJECTIVE:

To obtain a challenging position in a reputed organization, to utilize the opportunities to exhibit my skills in order to achieve company’s short and long term goals and to improve myself .

WORK EXPERIENCE

PRIFFY PRIVATE LIMITED — Talent Acquisition Lead

7th October 2019- Present.

Roles and Responsibilities held

Coordinate with hiring managers to identify staffing needs

Determine selection criteria

Source potential candidates through online channels (e.g.

social platforms and professional networks)

Plan interview and selection procedures, including screening

calls, assessments and in-person interviews

Assess candidate information, including resumes and contact

details, using our Applicant Tracking System

Design job descriptions and interview questions that reflect

each position’s requirements

Lead employer branding initiatives

Organize and attend job fairs and recruitment events

Closing the existing client requirement, updating the requirements from existing clients and to generate new clients. AIRTEL INDIA, Coimbatore — Human Resource- Recruiter 1 st January 2019 – 9 th September 2019

Roles and Responsibilities held

Validating profiles according to the requirements.

Short- listing candidates based on the requirement by conducting face-to-face interview.

Maintaining employees’ documents and updating the documents.

Maintaining employees’ monthly payroll.

Meeting with departmental representatives to discuss HR issues.

Referring issues to manager.

Conducting inductions of new staff.

On-boarding of new employees.

SKILLS

● IELTS OVERALL

SCORE- 7

● Active Volunteer

of “BHUMI”- NGO

and Blue cross of

Chennai.

● Training sub-

ordinates.

● Talent acquisition.

● Adaptability.

● Typing -40 WPM.

● Handled Naukri,

Monster and quickr

job portals.

AWARDS AND

ACHIEVEMENTS

● Cleared with distinction

on “English proficiency

test ” conducted by

Bharathi Universtity-

2012

● CAT score- 64.89.

● Adviser of " THAGAI ",

a Non-Governmental

Organisation ( 2015 -

2016).

● Organized Guinness

World Record in

collaboration with "

Rotract Club of

Coimbatore Unity "-

Titled - " Stop Women

Harassment and child

abuse" (2016).

● Toastmaster of "Arena

Toast Master " club

(2012).

KARTHIKA ALAGAPPAN

Mentor, Facilitator and versatile person

P: +91-962*******:

E- adbzt6@r.postjobfree.com:

LinkedIn: https://www.linkedin.com/in/karthika-alagappan- 15252419b/

Page 2

Handling training for existing and new employees.

● Conducting inductions of new staff.

Inputting into the monthly payroll.

EDUFLY SOLUTIONS, Coimbatore — Human Resource-

Recruiter January 2018 - December 2018

Roles and Responsibilities held

● Validating profiles according to the client requirements.

● Short- listing candidates based on the client requirement by conducting face-to-face interview.

● Training the selected candidates to improve their interpersonal skills to meet the clients' requirements.

● Maintaining a good rapport with client to ensure that full and proper service has been delivered.

● Following-up with clients to ensure that expectations are met.

● Meeting with departmental representatives to discuss HR issues.

● Referring issues to senior HR staff.

● Conducting inductions of new staff.

● Inputting into the monthly payroll.

INTERNSHIP EXPERIENCE

CSLABS (Virtual Internship) — Customer Service Lead September 2017 - December 2017

Roles and Responsibilities held

● Ensuring outstanding customer satisfaction by maintaining strong working relationships.

● Handling client issues and to sort it out in minimum time.

● Providing proper refund and compensation to customers on time.

● Maintaining complete and accurate customer correspondence data.

● Managing client relationships to build a reputation for excellent service and generate repeat business.

● Awarded " Shri Yuva

Kala Bharathi"- for

excelling in both

academics and sports.

LANGUAGES

● ENGLISH -R,W,S

● HINDI -R,W,S

● SANSKRIT-R,W

● TAMIL -R,S

KARTHIKA ALAGAPPAN

Mentor, Facilitator and versatile person

P: +91-962*******:

E- adbzt6@r.postjobfree.com:

LinkedIn: https://www.linkedin.com/in/karthika-alagappan- 15252419b/

Page 3

● Negotiating agreements through business contract process. EDUCATION

Human Resource Management: PREPARING TO

MANAGE HR offered by University of Minnesota. (online certified course.) – June 2019

SNS College of Technology, Coimbatore —

Bachelor of Engineering in Electrical and Electronics August 2013 - April 2017.

CGPA : 8.8

Venkatalakshmi Matriculation Higher Seconday Shool, Coimbatore — Grade 12

June 2012 - March 2013

Percentage : 91.1

Perks Matriculation Higher Secondary School

Coimbatore — Grade 10

June 2010 - March 2011

Percentage : 92.8%

INTERPERSONAL SKILLS

● Senior adviser of SNS International Model United Nations’ 2016.

● International press member of “ Security council “ in SNS International Model United Nations’ 2016.

● “Sponsorship lead” of SNS Model United Nations’ 2015

● Event coordinator of TEXPERIA’ 2015 (National level technical symposium)

● Executive committee member of Electrical and Electronics department in SNS College of Technology (2014-2015). KARTHIKA ALAGAPPAN

Mentor, Facilitator and versatile person

P: +91-962*******:

E- adbzt6@r.postjobfree.com:

LinkedIn: https://www.linkedin.com/in/karthika-alagappan- 15252419b/

Page 4

LEADERSHIP SKILLS

● Co- Chaired “ General Assembly “ Council in SNS Model United Nations’ 2016.

● Secretary of Act On a Dream (Consisting 20 sub-clubs) in SNS College of Technology (2015-2016).

● Joint- Secretary of MATLAB in Act On a Dream club, SNS College of Technology (2014-2015).

PUBLIC SPEAKING SKILLS

● Represented “Austria” at PSG Model United Nations’2015.

● Represented “Australia” at Vellore Institute of Technology Model United Nations’2014.

● Represented “Finland” at Kumaraguru Institute of Technology Model United Nations’2014.

DECLARATION

I hereby declare that the above furnished details are true to my knowledge.

Place: Chennai, Tamilnadu, India.

Signature

Karthika Alagappan.



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