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Salesforce Administrator

Location:
Lancaster, OH
Posted:
February 25, 2020

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Resume:

Brent Embrey

**** **** **** **.

Lancaster, Ohio 43130

614-***-****

adbziv@r.postjobfree.com

https://trailhead.salesforce.com/me/bde33

https://www.linkedin.com/in/brentembrey/

Dear Hiring Manager,

I have 16 years of experience in IT and computer software. I possess the following certifications... Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

CompTIA A+

ITIL Foundations v2

Microsoft Certified Professional

Microsoft Certified Solutions Developer (Visual Basic) Microsoft Certified Technical Specialist (SQL Server) Microsoft Access 2007 Certified

Microsoft Access 2010 Certified

Microsoft Excel 2010 Certified

I have worked a wide array of positions for many years and that has enabled me to experience a variety of IT roles, people, industries and environments.

I have experience working with Salesforce in the past and I hold the Salesforce Administrator and Service Cloud certifications, I am also far beyond the Ranger rank on Trailhead and I strive to always be learning and improving my skills. I possess excellent communication skills and I love facilitating and customizing the Salesforce platform, assisting management and users in getting the most out of the CRM is my passion.

It is also highly important to me that everyone find working with me to be an enjoyable experience and I always strive to treat each individual with courtesy and respect. I believe that I have a lot to offer. Thank you for your consideration.

Sincerely,

Brent Embrey

Brent Embrey

1883 Salt Lick Dr.

Lancaster, Ohio 43130

adbziv@r.postjobfree.com

614-***-****

https://trailhead.salesforce.com/me/bde33

https://www.linkedin.com/in/brentembrey/

Certifications:

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

CompTIA A+

ITIL Foundations v2

Microsoft Certified Professional

Microsoft Certified Solutions Developer (Visual Basic) Microsoft Certified Technical Specialist (SQL Server) Microsoft Access 2007

Microsoft Access 2010

Microsoft Excel 2010

Salesforce Skills:

Provide support for new and existing Salesforce orgs and their user bases regarding the use of the platform and with possible issues and improvements/requests for the org. Ability to collaborate with internal customers for information gathering on requirements and configuration changes, including implementation of changes, user training and feedback. Creation and maintain/customize Salesforce flows, approval processes, reports, dashboards and custom objects. Udemy certified Process Builder SME. Document new training materials and training curriculum along with current system configuration specifics and business/administrative processes for new and future users. Stay up to date on Salesforce releases, features and best practices. Make recommendations to management regarding potential adoption and implementation as appropriate. Passionate about the accuracy, usability, and integrity of SF data.

Professional Experience:

Citigroup – Columbus, Ohio

IT Analyst II (Contract)

11/2018 - Present

Provide IT support to Citi employees on-site and remote.

PC imaging

Hardware deployment and management, software support (commercial and in-house)

Manage service requests via Salesforce Service Cloud and Chatter

Salesforce Process Builder SME

Salesforce process documentation creation

GAP, Inc – Groveport, Ohio

IT Systems Technician (Contract)

03/2017 – 11/2017

Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office IT operations

IT support duties include network troubleshooting/equipment installs, hardware break/fix, terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices support, software installs, Printer configuration, setup and maintenance and warehouse support (RF handheld scanners, printers and Gladiator wrist scanners)

Salesforce custom objects/record types and custom Lightning App creation / created custom app that was used to track special projects data and progress - created Salesforce reports for management

State of Ohio DPS - EMA

IT Support / SCCM Analyst (Contract)

04/2016 – 02/2017

Provided IT support to Ohio EMA onsite and remote employees (about 200 employees). Main duties included AD, SCCM, PC imaging, PC deployments (hardware and software), ServiceNow and WiFi support/connectivity.

GAP, Inc – Groveport, Ohio

IT Systems Technician (Contract)

05/2015 – 04/2016

Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office IT operations

IT support duties include network troubleshooting/equipment installs, hardware break/fix, terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices support, software installs, Printer configuration, setup and maintenance and warehouse support (RF handheld scanners, printers and Gladiator wrist scanners)

Salesforce new user creation/management + Profiles creation and maintenance and Salesforce end user support

Assigned Salesforce Trailhead modules and projects for continued learning and skills enhancement

Network Global Logistics – Groveport, Ohio

IT Technician (Contract)

10/2014 – 05/2015

Desk side, phone and email IT support to NGL employees for our Groveport and Marion Ohio locations

IT support duties include network troubleshooting, hardware break/fix, PC setup and maintenance, PC imaging, mobile devices, software installs, Printer configuration and setup, Warehouse support (RF handheld scanners)

Responsible for all software licensing and renewals for the Columbus location

Led Daily Scrum, about 30 minutes for the software team to sync. Trillium Farms – Johnstown, Ohio

IT Technician (Contract)

01/2014 – 10/2014

Provide IT support to Trillium employees for 10 sites located in Johnstown, Mareseilles, LaRue and Mt. Victory Ohio

IT support duties included Active Directory, hardware break/fix, PC setup and maintenance, PC imaging, mobile devices configuration, network shares creation and permissions, software installs and IT purchasing

Responsible for wireless network printers and wireless projectors setup and maintenance

Workflows, Reports and Dashboards creation in Salesforce CRM

Salesforce end user support and training

Capsa Solutions – Groveport, Ohio

IT Support (Contract)

04/2013 – 12/2013

Provided IT support to Capsa employees for Microsoft Office, Microsoft Windows (XP, 7 and 8)

Active Directory, hardware, PC setup and maintenance, PC imaging, mobile devices and 3rd party application support

Utilized Spiceworks for issue tracking

Shoretel phone support

Responsible for printer maintenance and supplies management

Provided Salesforce support to end users

Performed Salesforce training for new hire staff

Managed Salesforce data imports/exports and data validation PCCW Teleservices – Dublin, Ohio

Sr. Technician, Operations Center (Contract)

09/2012 – 04/2013

Provided IT support to internal users regarding Microsoft Office, Microsoft Windows (XP, 7 and 8)

Supported Active Directory, Linux dialer systems, hardware, PC setup and maintenance, PC imaging, mobile devices and 3rd party application support

Utilized Salesforce for issue tracking

McGraw Hill - Columbus, Ohio

Helpdesk (Short-term Project)

07/2012 – 09/2012

Worked on the Acuity support team, providing support for the Acuity education testing application to schools, teachers, principals, school IT personnel and parents/students

Took customer calls and assisted users via the phone and through email

Developed an Excel VBA application that exported a properly formatted CSV file for reliable importation into Salesforce via the Data Loader

Served as Salesforce SME for support reps, responsible for Salesforce CRM training and Salesforce process documentation creation

JPMorgan Chase – Columbus, Ohio

Mainframe Analysis (Short-term Project)

09/2011 – 11/2011

Worked on a short-term Mainframe access remediation project utilizing heavy MS Access and Excel usage to convert mainframe text file exports into Excel

Imported those Excel files into Access tables to drill down the data utilizing SQL and VBA for exporting back into Excel to create the required reports and pivot tables/charts for C- Suite staff

Tween Brands – New Albany, Ohio

MS Office Specialist (Short-term Project)

07/2011 – 08/2011

Assisted as the primary support point of contact for Tween Brand’s Office 2010 upgrade from Office 2003

Provided desk side support to end users regarding any Office 2010 issues/questions with the majority involving

Outlook .pst/.ost files and Excel VBA (due to the VBA version change in Office 2010)



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