Salesforce Administrator
Resume:
Brent Embrey
Lancaster, Ohio 43130
adbziv@r.postjobfree.com
https://trailhead.salesforce.com/me/bde33
https://www.linkedin.com/in/brentembrey/
Dear Hiring Manager,
I have 16 years of experience in IT and computer software. I possess the following certifications... Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant
CompTIA A+
ITIL Foundations v2
Microsoft Certified Professional
Microsoft Certified Solutions Developer (Visual Basic) Microsoft Certified Technical Specialist (SQL Server) Microsoft Access 2007 Certified
Microsoft Access 2010 Certified
Microsoft Excel 2010 Certified
I have worked a wide array of positions for many years and that has enabled me to experience a variety of IT roles, people, industries and environments.
I have experience working with Salesforce in the past and I hold the Salesforce Administrator and Service Cloud certifications, I am also far beyond the Ranger rank on Trailhead and I strive to always be learning and improving my skills. I possess excellent communication skills and I love facilitating and customizing the Salesforce platform, assisting management and users in getting the most out of the CRM is my passion.
It is also highly important to me that everyone find working with me to be an enjoyable experience and I always strive to treat each individual with courtesy and respect. I believe that I have a lot to offer. Thank you for your consideration.
Sincerely,
Brent Embrey
Brent Embrey
1883 Salt Lick Dr.
Lancaster, Ohio 43130
adbziv@r.postjobfree.com
https://trailhead.salesforce.com/me/bde33
https://www.linkedin.com/in/brentembrey/
Certifications:
Salesforce Certified Administrator
Salesforce Certified Service Cloud Consultant
CompTIA A+
ITIL Foundations v2
Microsoft Certified Professional
Microsoft Certified Solutions Developer (Visual Basic) Microsoft Certified Technical Specialist (SQL Server) Microsoft Access 2007
Microsoft Access 2010
Microsoft Excel 2010
Salesforce Skills:
Provide support for new and existing Salesforce orgs and their user bases regarding the use of the platform and with possible issues and improvements/requests for the org. Ability to collaborate with internal customers for information gathering on requirements and configuration changes, including implementation of changes, user training and feedback. Creation and maintain/customize Salesforce flows, approval processes, reports, dashboards and custom objects. Udemy certified Process Builder SME. Document new training materials and training curriculum along with current system configuration specifics and business/administrative processes for new and future users. Stay up to date on Salesforce releases, features and best practices. Make recommendations to management regarding potential adoption and implementation as appropriate. Passionate about the accuracy, usability, and integrity of SF data.
Professional Experience:
Citigroup – Columbus, Ohio
IT Analyst II (Contract)
11/2018 - Present
Provide IT support to Citi employees on-site and remote.
PC imaging
Hardware deployment and management, software support (commercial and in-house)
Manage service requests via Salesforce Service Cloud and Chatter
Salesforce Process Builder SME
Salesforce process documentation creation
GAP, Inc – Groveport, Ohio
IT Systems Technician (Contract)
03/2017 – 11/2017
Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office IT operations
IT support duties include network troubleshooting/equipment installs, hardware break/fix, terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices support, software installs, Printer configuration, setup and maintenance and warehouse support (RF handheld scanners, printers and Gladiator wrist scanners)
Salesforce custom objects/record types and custom Lightning App creation / created custom app that was used to track special projects data and progress - created Salesforce reports for management
State of Ohio DPS - EMA
IT Support / SCCM Analyst (Contract)
04/2016 – 02/2017
Provided IT support to Ohio EMA onsite and remote employees (about 200 employees). Main duties included AD, SCCM, PC imaging, PC deployments (hardware and software), ServiceNow and WiFi support/connectivity.
GAP, Inc – Groveport, Ohio
IT Systems Technician (Contract)
05/2015 – 04/2016
Desk side, phone and email IT support to GAP Groveport and Grove City warehouse and office IT operations
IT support duties include network troubleshooting/equipment installs, hardware break/fix, terminal/PC setup and maintenance, PC imaging, terminal imaging (SUSE Linux), mobile devices support, software installs, Printer configuration, setup and maintenance and warehouse support (RF handheld scanners, printers and Gladiator wrist scanners)
Salesforce new user creation/management + Profiles creation and maintenance and Salesforce end user support
Assigned Salesforce Trailhead modules and projects for continued learning and skills enhancement
Network Global Logistics – Groveport, Ohio
IT Technician (Contract)
10/2014 – 05/2015
Desk side, phone and email IT support to NGL employees for our Groveport and Marion Ohio locations
IT support duties include network troubleshooting, hardware break/fix, PC setup and maintenance, PC imaging, mobile devices, software installs, Printer configuration and setup, Warehouse support (RF handheld scanners)
Responsible for all software licensing and renewals for the Columbus location
Led Daily Scrum, about 30 minutes for the software team to sync. Trillium Farms – Johnstown, Ohio
IT Technician (Contract)
01/2014 – 10/2014
Provide IT support to Trillium employees for 10 sites located in Johnstown, Mareseilles, LaRue and Mt. Victory Ohio
IT support duties included Active Directory, hardware break/fix, PC setup and maintenance, PC imaging, mobile devices configuration, network shares creation and permissions, software installs and IT purchasing
Responsible for wireless network printers and wireless projectors setup and maintenance
Workflows, Reports and Dashboards creation in Salesforce CRM
Salesforce end user support and training
Capsa Solutions – Groveport, Ohio
IT Support (Contract)
04/2013 – 12/2013
Provided IT support to Capsa employees for Microsoft Office, Microsoft Windows (XP, 7 and 8)
Active Directory, hardware, PC setup and maintenance, PC imaging, mobile devices and 3rd party application support
Utilized Spiceworks for issue tracking
Shoretel phone support
Responsible for printer maintenance and supplies management
Provided Salesforce support to end users
Performed Salesforce training for new hire staff
Managed Salesforce data imports/exports and data validation PCCW Teleservices – Dublin, Ohio
Sr. Technician, Operations Center (Contract)
09/2012 – 04/2013
Provided IT support to internal users regarding Microsoft Office, Microsoft Windows (XP, 7 and 8)
Supported Active Directory, Linux dialer systems, hardware, PC setup and maintenance, PC imaging, mobile devices and 3rd party application support
Utilized Salesforce for issue tracking
McGraw Hill - Columbus, Ohio
Helpdesk (Short-term Project)
07/2012 – 09/2012
Worked on the Acuity support team, providing support for the Acuity education testing application to schools, teachers, principals, school IT personnel and parents/students
Took customer calls and assisted users via the phone and through email
Developed an Excel VBA application that exported a properly formatted CSV file for reliable importation into Salesforce via the Data Loader
Served as Salesforce SME for support reps, responsible for Salesforce CRM training and Salesforce process documentation creation
JPMorgan Chase – Columbus, Ohio
Mainframe Analysis (Short-term Project)
09/2011 – 11/2011
Worked on a short-term Mainframe access remediation project utilizing heavy MS Access and Excel usage to convert mainframe text file exports into Excel
Imported those Excel files into Access tables to drill down the data utilizing SQL and VBA for exporting back into Excel to create the required reports and pivot tables/charts for C- Suite staff
Tween Brands – New Albany, Ohio
MS Office Specialist (Short-term Project)
07/2011 – 08/2011
Assisted as the primary support point of contact for Tween Brand’s Office 2010 upgrade from Office 2003
Provided desk side support to end users regarding any Office 2010 issues/questions with the majority involving
Outlook .pst/.ost files and Excel VBA (due to the VBA version change in Office 2010)
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