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Customer Service, MS Office, Communication, Team Player, Active, Lead

Location:
Kamloops, BC, Canada
Posted:
February 26, 2020

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Resume:

ARPAN SHARMA

Phone: 236-***-****

Email: adbz1e@r.postjobfree.com

Address: ****, **** ****** *****, ********, BRITISH COLUMBIA, V2C6N2

Skills:

oAn extrovert who likes to meet new people, interact with them and adapt different cultures

oLike to keep things in an organized manner and motivate others to do the same

oKnow how to work in an ethical code of conduct and give the best possible result as a resource to the organization

oAdaptive to changes and learn new ideas and skills

WORK EXPERIENCE

Tech Mahindra

Position: Customer Service Associate; Duration: March – September 2019

Key responsibility areas:

Driving the communication with the Member through calls and emails.

Help the member explain about their rewards account.

Guide the member to login to their rewards account.

Solve the queries regarding their missing rewards.

Update the profile information of the members

Reliance JIO Stores

Position: Summer Intern; Duration: June – August 2016

Specialization: Human Resources

Key Responsibility Areas:

Aided the seamless functioning of end-to-end recruitment process (Initial screening to offer letter generation)

Supported the team to undertake Mass Recruitment Drive at the Regional Level

Assisted in making reports of cases closed and pending cases following up with teams to close the cases on priority

Maintenance and documentation of the existing employee records (Attendance Regularization; Leave status; Personal details)

Timely raise the request for new openings from the department and participate in the screening process

Assisted in planning & implementation employee engagement activities (Outbound team building activity;

Team dinner; & Trip)

Assisted in execution of the new joinee induction and on-boarding process

Coordinate with internal and external clients and provide assistance on phone/email and resolved all queries

EDUCATION

Bachelors in Business Administration

Guru Gobind Singh Indraprastha University

High School

Bal Bharti Public School

IT SKILLS

Well versed with MS Office & Internet Applications

HOBBIES

Video Games, Traveling

PERSONAL INFORMATION

Father’s Name Mr. Anurag Sharma

Date of Birth May 7, 1996

SKILLS

Active Listening

Creativity

Communicating

Decision Making

Hardworking

Flexible working hours

Polite

Customer Service

Cleanliness

AVAILIBILTY

Monday: Anytime

Tuesday: 2:00 pm – 2:00 am

Wednesday: 4:00 am – 4:00 pm

Thursday: 2:00 pm – 2:00 am

Friday: Anytime

Saturday: Anytime

Sunday: Anytime



Contact this candidate