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Manager Software Developer

Location:
Toronto, ON, Canada
Posted:
February 24, 2020

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Resume:

Lipi Dipti Rekha

Sr Technical Manger / Duck Creek Architect

Toronto, Canada

647-***-****, adbytj@r.postjobfree.com

Profile Summary

She has 12+ years of relevant Experience in Duck Creek Policy Admin System, which includes planning, architecture and designing, solutioning, mentoring, implementing, delivering Large full suit Duck Creek Implementations (without using Duck Creek OOB Template.)

She has 5+ Years of Experience in Managing and Solutioning, Architecting, leading, planning, managing Software Development using Duck Creek Technology for Personal Line and Commercial Lines She has completed Certification Program in Management of Software Development from IIMC. She has worked in various engagements - Business Requirement management, Business Analysis, Product Execution and Delivery, Scope management, Change Management, Backlog management, conducting Interview etc using Duck Creek Technology (version 2.X to 7.X) and OnDemand Experience and Duck Creek Any where Integrations She has experience in workshops and Joint Application Design (JAD) sessions, Request for Proposal (RFP), Solutioning, Technical Feasibility Study.

She has huge experience in transform requirements to technical solution document and provide solution, facilitate by working closely with Business analyst, Business owner, Product Owner, Business Manager, underwriting Team and Actuarial Team She has owned accountability of multi-million complex projects with high Quality & client satisfaction. She has built Duck Creek Template for Canadian Client She has strong Technical knowledge on Rating, Underwriting Workflow and Integration Points in Policy Administration System.

She has experience in SDLC models -Agile, Iterative, hybrid and Waterfall model She has successfully managed and delivered complex projects with high customer satisfaction(CSAT-9) She has worked in multi-culture and multi-geography that is Canada, UK, USA, India Achievements:

Policy Admin Duck Creek Certified SME

Designing and customizing DC Templates as per Customer need in UK and Canada Customer satisfaction Award winner for delivering high quality Rating Model Certified DC Technology Reviewer when was part of Accenture Tools and Technology Used:

Duck Creek Technology (Example Manuscript, Example Transact, Transact Config File, Manuscript Config, Example Utility, Trace Monitor, TSV Debugger, Example User Admin, Example Database, Example Reporting, Report Reconciliation, Example Forms, Example Shredding), Object Oriented Models

XML, XSLT, SVN, TFS, SQL Server, TFS, SVN, Share Point, etc Job Experience

Client: Gainsco Insurance USA, Chubb Insurance, USA Company: Atos Syntel, Canada

Project Duration : May 2019– till date

Assigned Role : Lead Architect / Sr Technical Manager Gainsco Insurance (OnDemand DC – 7.x )

• Leading a Team (10+ developers) in design, development and delivery of end to end Duck Creek On-demand Policy Administration for Personal Auto (Non Standard) product for client Gainsco Insurance

• Designed for 30 integrations with carrier’s upstream and downstream systems like VIN, MVR, undisclosed Driver, Loss History, Coverage, Vehicle history, Credit Score, Comparative Rating etc

• Setting up new development Team, Requirement gathering as per feasibility with minimal customization, executing different multiple modules

• Managed scope and schedule

• Created and maintained project documentation including Project Plan, Issues, Decision and Action Log, Risk Management Plan, Communication Plan, Project Schedule.

• Supervising, mentoring and providing leadership to Organization and Team across locations in the projects Chubb Insurance (enhancements and backlog refinement for Production Support)

• Analyzed critical Issues and provide solution and fix of the designs of considering the architecture and production impact in co-ordination with multiple teams and vendors.

• Fixing Business impacted critical issues for Rating/Premium complex issues and also specific to any change in Requirement .

Client : North Bridge Insurance, Canada

Company : L&T InfoTech, Canada

Project Duration : Oct 2016– April 2019

Assigned Role : Technical Architect / Technical Manager

• Leading a team of 30+ consultants, developers and BAs for the Duck creek design, development, delivery of various initiatives

(multi million) under Genesis program - Commercial Auto, Commercial Property and Liability.

• Led the Duck Creek Design and Architecture of Northbridge, 1st full suit Commercial Auto implementation in Canada

• Ensured to resolve requirements and provide solution, facilitate by working closely with Business analyst, Business owner, Product Owner, Business Manager, underwriting Team and Actuarial Team.

• Led the design and the architecture of Duck Creek Black Box Rating and its communication with Express Server.

• Designed the Duck Creek Template that is Inheritance Structure and Data Structure as per Business need

• Managed the projects throughout the initiation, Planning, Design, Execution and Implementation phases in combination of Agile and Hybrid model.

• Conducting and presenting the Technical Governance meetings

• Ensure Scope & Risk management

• Prepared the development plan (converted to Sprint plans), Effort estimation, Resource Planning

• Completed the IRCA project (new Wave Centric Individually Rated Commercial Auto solution) up to 1 month ahead of schedule, as much as 500K under budget. The solution improved 25% in processing time relative to the legacy platforms. And 80% of new commercial auto business (the Northbridge Small Business teams) successfully transacted in UAT, followed by Go Live the new Wave platform (Duck Creek platform) to quote, issue, reissue, endorse, cancel and renew multi-line policies for IRCA.

• Leading knowledge transfer meetings with senior management, team, other technical areas and business units

• Supervising, mentoring and providing leadership to Organization and Team across locations in the projects.

• Reporting – weekly reporting to clients, Governance presentation Client : North Bridge Insurance, Canada

Company : L&T Infotech, Canada

Project Duration : April 2015 –Sept 2016

Assigned Role : Technical Architect / Technical Manager

• Led a team of 15+ consultant, developers for Application development in Duck creek Project

• Led the Duck Creek Design and Architecture of Northbridge, 1st full suit implementation in Canada by designing DC Template for Canadian Market

• Led the design and the architecture of Duck Creek Black Box Rating and its communication with Express Server.

• Designed the Duck Creek Template that is Inheritance Structure and Data Structure as per Business need including 2 Separate Sever (1. Express Server 2. Rating Server)

• Prepared the development plan (Iterative Model), Effort estimation

• Completed the Small Business Project for Commercial Property and Liability successfully transacted on the new Wave platform

(Duck Creek platform) to quote, issue, reissue, endorse, cancel and renew multi-line policies for Property and Liability.

• Led knowledge transfer meetings with senior management, team, other technical areas and business units

• Supervised, mentored and provided leadership to development team across locations in the projects.

• Prepared Best Practices and Code Review Documents considering Northbridge challenges and customizations

Client: DCT RSA Ireland

Company : Accenture, India

Project Duration : August 2013 – April 2015

Assigned Role : Application Technical Leader

Project & Role Description

• Managed and mentored a project team of 15+ resources across locations (India and UK)

• Led Duck Creek competency in Accenture –Support for RFP, case studies, Resource screening and leveling, Training & project onboarding, Interviews, Knowledge sharing & management

• Designed, Planned and ensured delivering 3 LOBs (Initially one LOB was built completely from scratch. Developed User admin, Pages, Forms and Rating, TransActs, Batch Processing for initiating Automated Renew.)

• Ensured Scope & Risk management

• Ensured smooth coordination, communication, and execution and escalation management within the team (Offshore-Onsite model) Also Worked on Defect Management, Release Management, proving technical support and fixing critical defects during multiple System Testing phases, UAT Defects and Finally first product is pushed into Live. Built a core Duck Creek development

• Reporting – weekly and daily status reports, meeting with clients

• Reviewed Projects across Duck Creek practice as SME and External Auditor.

• Participation in meeting with clients and peers for complex requirements, suggest feasible/alternate solutions Provided technical guidance and solutions to subordinates in India and UK Tools Used: Duck Creek Platform 5.2 (Example Manuscript, Example Transact, Transact Config File, Manuscript Config, Example Utility, Trace Monitor, TSV Debugger, Example User Admin, Example Forms, Batch Processing) Client: Zurich SME

Company: Accenture, India

Project Duration : September 2012 - July 2013

Assigned Role : Application Lead (Technical Lead)

Project & Role Description

• Analyzing the business requirements and impact of the Change in Requirements (CR), Gap Analysis

• Requirement Clarification and discussion with Business and BA

• Assigning tasks, Tracking and completion of the tasks on time

• Effort Estimating for different Change In Requirements of the project

• Managing and providing technical support to developers different LOBs like Shop, Hair and Beauty, Pubs and Restaurants, Directors and Officers, Professional Indemnity.

• Performed Peer Review, Root Cause Analysis and regained customer satisfaction

• Managed and guided, trained developers in complex functionalities and defect fixing

• Responsible for Release management

• Discussion with Onshore Lead regarding issues and requirement clarification Onshore Project manager.

nization level

ng Material

Tools and Technology Used:

Duck Creek Platform (Example Manuscript, Example Transact, Transact Config File, Manuscript Config, Example Utility, Trace Monitor, TSV Debugger, Example User Admin, Example Forms), XML, SVN, TFS, XSLT Team Size: 9

Client: Farm Family Insurance

Company: Discoverture Solutions,India (Currently Mindtree, India) Project Duration : March 2012 - September 2012

Assigned Role : Application Lead (Technical Lead)

Project & Role Description -

Farm Family Development and Production Support

LOB – Commercial Line - Property, General Liability, BOP, Personal Auto Responsibilities:

Led a Team of 10 developers for Commercial Package – Production Support and enhancement Project

• Business Requirement Study and Clarification business requirements

• Technical Impact Analysis of the Change in Requirements (CR) and Effort Estimation Peer Review before Code Commit

Managing and guiding team members in complex functionalities of CR and bug fixing

• Task Allocation and Tracking

• Functionality (Pages), Rating, Transact Implementation, Batch implementations

• Primary responsible for Live release management

Discussion with Client regarding issues and requirement clarification Reporting daily work status to Client.

Tools Used : Duck Creek Platform (Example Manuscript, Example Transact, Rating, Transact Config File, Manuscript Config, batch config Example Utility, Trace Monitor, TSV Debugger, Example User Admin, Example Forms, Batch Process) Database SQL Server

Client: Atrium UK (New LOB full suit Implementation and Production Support) Company: Discoverture Solutions,India (Currently Mindtree, India) Project Duration : November 2009 - February 2012

Assigned Role : Application Lead (Technical Lead)

Travelled London for providing solutions and building client confidence Project & Role Description

• Led a team of 12 developers for multiple modules including Implementation of New LOB, enhancements of existing LOB, bug fixing and Production support.

• Key contributor for delivering different modules successfully for the 1st ever DC Implementing project in UK

• Effort Estimating of the project and estimation for production issue fixing and meeting SLA

• Analyzing the business requirements, impact and Gap Analysis of the Change in Requirements (CR) and Requirement Clarification

• Managing and providing technical solution for different modules ( 5 LOBs) of Atrium

• Mentoring and providing technical solution to team members in complex functionalities of CR and bug fixing

• Worked on Functionality like Pages, Rating, Transact Implementation, Batch implementations, Shredding, Data Migration

• Providing solution and Data Fixing for Migrated Policies

• Involved in production support - Fixing Live issues (data fixing also for migrated policies)

• Responsible for Live releases – Release Management and preparation of release note

• Co-ordination with QA Team for defect triage and prioritizing defects and deployments

• Provided technical feasibility/solution to Client for new requirements and discussed issues and requirement clarification with Client.

• Prepared Best practices document and coding Guide lines at organization level

• Trained in Duck Creek to new joiners at organization level

• Reporting - Onsite manager and Atrium Manager.

Tools Used:

Duck Creek Platform (Example Manuscript, Example Transact, Rating, Transact Config File, TransactInfo file, Manuscript Config, batch config Example Utility, Trace Monitor, TSV Debugger, Example User Admin), Batch Process, shredding Client : ONE BEACON INSURANCE GROUP

Company : Discoverture Solutions,India (Currently Mindtree, India) Project Duration : April 2009 - November 2009

Assigned Role : Sr. Software Developer

Responsibilities

• Analyzed the business requirements and sending for clarification

• Application Screen development and User Admin Hierarchy Setup

• Worked on Additional Coverage implementation and conditional buttons in a new feature of duck creek(“Work Flow” Manuscript)

• Successful Implementation Of Automated Renewal using Batch processing

• Reporting – Daily status of Development team (team size-5) to Onsite Lead. Tools Used

Duck Creek Platform 4.X (Example Author, Example User admin, Example Transact, Transact config File, Example Utility, Trace Monitor, Batch Processing, Example Database, Quote Table) Client : UTICA - Business Owners Policy (Green Rules, Building Service Rules and Rating Service) Company : Discoverture Solutions,India (Currently Mindtree, India) Project Duration : July 2008 - March 2009

Assigned Role : Sr. Software Developer

Responsibilities

• Analyzed the business requirements.

• Implemented Green Rules (Set and reset of values in different pages using multiple manuscript)

• Prepared low-level design document for Building Service - manuscript work.

• Implemented Building Service (consumed Webservice in manuscript, structured the response XML in Author and calculated the required values depending on various conditions) Implemented various rules in Rating Service to know the best possible tier (Company offered premium)

• Implementation of Data Service.

• Worked on Dynamic Table and Conditional Table for implementing various underwriting cautions.

• Participated in discussion with Project manager and team members regarding issues and project processes. Tools Used: Duck Creek Platform (Example Author, Example Utility, Trace Monitor, TSV debugger) Project : General Liability Forms - Implementation and Bug fixing Company : Discoverture Solutions,India (Currently Mindtree, India) Project Duration : February 2008 - June 2008

Assigned Role : Sr Software Developer (Performed a Team Lead Role) Responsibilities:

• Analyzed the business requirements.

• Estimated effort for this Project.

• Implemented business forms (designed Static, dynamic and iterative forms using Acrobat writer and implemented in Example manuscript in Forms View)

• Mentoring team members and providing technical support

• Involved in Unit testing the developed Forms to evaluate that the output of the form

• Delivered the scope of the project within the stipulated time frame.

• Daily Communicated with Client and project manager regarding issues, project processes

• Reporting – Onsite coordinator and client on daily basis Tools Used: WinCVS, Example Platform (Example Manuscript, Example Forms) Client : Concord - Homeowners Web Application Development Company : Discoverture Solutions,India (Currently Mindtree, India) Project Duration : July 2007 - Feb 2008

Assigned Role : Software Developer

Responsibilities:

• Involved in page designing for ‘Concord’ Application in Example Manuscript

• Involved in unit testing for verifying the functionality of the application.

• Involved in research, explore and learn Forms, Transact, User Admin modules

• Communicated with the team for clarification of requirements.

• Reported to the Team Lead on day-to-day activities and status update. Tools Used: Example Platform (Example Author - Page View, Transact, Forms, Data Tester) Education

University/College Degree Year

Orissa Engineering College B. Tech in Computer Science and Engineering July 2006 IIM Calcutta Certified in the Program of Management and Software Development Feb 2011



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