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Assistant Customer Service

Diraz, Northern Governorate, Bahrain
February 24, 2020

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Flat: *, Bldg.: ***, Road: ***, Block: 305, Manama, Bahrain, +973********, PROFESSIONAL SUMMARY

Proactive, student-orientated information management professional with over 6 years of experience in reference services, cataloging, and library management in reputable organization and educational institutions. Looking for a career to achieve and exceed organization goals. SKILLS

Attention to detail Customer service Data analysis

Documentation and reporting Organizational Skills Problem-solving abilities

Openness to learn and

determine to face challenges

Quick adaptability to new



Library Information Assistant

The World Bank (Associated with Tata Consultancy Services) Chennai, India

July 2015 - August 2019

Assisted clients in understanding their available options and helped them select the right service plans for their needs.

Collaborated with team to plan, develop and implement the metadata profiles for new reports, modify profiles for existing reports, indexing and abstracting for World Bank Group Publications

Evaluated the customers' needs and provided service options to meet their requirements. Library Intern

Indian School of Business Hyderabad, India

February 2013 - June 2015

Assist information services for the students and staff as needed. Responsible for routine library tasks using professional skills, Implement library policies and procedures, Process library materials used by users, assist library users in locating, input data needed for computer circulation and catalog system, organize and maintain back issues of periodicals, conducting library tours, cataloging and processing books.

Handling the circulation counter taking care of the transactions such as check in/checkout, renewal, remainders, fine collection by using software.

Providing Selective Dissemination of Information (SDI) services to students and other departmental users as per their requirements.


M.Sc. Library and Information Science

University of Madras, Chennai, India

April 2012

Qualified UGC-NET Exam in the subject of Library and Information Science. B.Sc. Computer Science

Rose Mary College, Tirunelveli, India

April 2010


Read and Write - Tamil and English


I hereby declare that all details furnished above are true to the best of my knowledge. Regards,

Ramya K.

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