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Manager Customer

Chennai, Tamil Nadu, India
February 25, 2020

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B. Palanivel Rajan.

Mobile :988-***-****.

Career Objective:

To be part of an organization that is challenging and offers scope for business and quality knowledge development. I wish to extend all my efforts to the growth and development of the organization through creative and innovative ideas.


●Masters in Computer Application with 12 years of extensive experience in software functional and data verification and validation services

●Experienced Scrum master for multi-vendor projects for 3 years

●Experience in Manual Testing, ETL Testing, Functional, and Regression Testing on Thick clients and web applications

●Experienced in Sales Force DSMT environment for US lightening Programs

●Broad QA experience in Healthcare, e-learning, Customer Support systems, Learning Management, Healthcare Analytics, Hospitality Management, Banking and Automobile domains

●Experienced in Agile Test Management for more than 5 years In Agile projects involving Functional, ETL, webservices and Pega application Testing

●Experienced in Product Backlog grooming, Sprint Planning, Iteration Planning, Release Planning, Scrum call on daily basis and build retrospective meeting

●Experienced in Preparation of Test Plans, estimation and Preparing test metrics

●Expertise in updating RTM depending upon the changes made in the documents, Version control management using VSS 6.0, STLC (Traditional and Agile)

●Experienced in ETL Testing with focus on Extract, Staging, Transform & load using Source to target mapping documents

●Performed Data point creation, Data reconciliation, Data Benchmarking, Field level data verification & validation on registered patient information

●Experienced in Performance Testing using JMeter

●Experienced in PEGA Testing, Web services and migration projects

●Experienced in User Acceptance Testing providing L2 support for production issues.

●Have provided On-site Client support in Birmingham(UK)

Academic Details

MCA :2004 from Mepco Schlenk Engineering College, Sivakasi.

BSC Computer Science :2001 From VHNSN college, Virudhunagar.

Professional Experience

●Test Manager in Cognizant from August 2018 To Oct 2019

●Test Manager in SMI Info Solutions from April 17th To August 2017

●Test Lead in Quadrant4 Technologies From 1st July 2015 to 13th April 2017,

●Consultant QA in Virtusa Software Services from 11th October 2010 to June 2015.

●Software Quality Engineer in iSOFT Health Pvt, Ltd, Chennai. From 8th Jan 2007 to 28th September 2010.

●Technical Skills:

Operating System

Windows XP,7,2000,98,10 MAC 10.8


Java Application, Dot Net Application, PEGA Application, Webservices, Performance Testing

Bug Tracking Tool

Test Track Pro, TFS, Change Synergy, QC 11, Doors 9.2. SBM (SERENA Business Manager), Rally, JIRA, Brightwork’s, Toad 12, Putty, Informatic 8.6, Data stage, SQL, Win runner 7.5, JMeter, Pentaho, TestRail,

Version control tool

VSS 6.0, Keystone.


Visual Basic 6.0

Project Summary:

Project No 1: Astrazeneca Data Testing

Client : Astrazeneca

Testing Tool : JIRA

Role : Scrum Master

Duration : August 2018 to October 2019

In Astrazeneca Commercials Data Testing is done to validate the Commercial data flow from the Data lake->CDR->Redshift Presentation Layer(staging)->Redshift Planning and Integration Layer->OBIEE Federation as per the Technical Specification mentioned in the Source to Target mapping sheet. The Commercials Release validates the end to End data flow for the following process areas. 1.Sales,2. Cost of Goods Sold,3. Operating costs,4. Manpower and the market share.


●Scrum Master for the multi-vendor teams

●Experienced in Empiricism scrum working in Fact based, Experience based and Evidence based Manner.

●Maintained Transparency with all the members on the progress and status of daily task

●Continuous Inspection of all the Product and Process activities by each and every Scrum Team member

●Adapt to changes based on progress of the development team activities.

●Exhibited Influential, collaborative, observant, Leadership behavior and product knowledge

●Involved in Sprint, Iteration, Release Planning, Scrum\standup calls, Retrospective meeting to identify and implement corrective measures for scrum betterment

●Experienced in Collaboratively working with the Product Owner, Development Team and Stakeholders

●Collectively Working with the Product owner on prioritizing the Product Back log

●Prioritize Sprint Backlog items based on the product owner priority, Sprint duration, available resources and their technical knowledge

●Worked with the Scrum team to fix the impediments by helping the Development team self-organize and motivate themselves and help them prioritize their Sprint tasks and adopt better process changes.

●Emphasized the Scrum Team to follow the Scrum theories, Rules and practices.

Project No 2 : Innoassist

Client : Boulevard

Testing Tool : JIRA

Role : Test Manager

Duration :17th April 2017 To August 2017

Innoassist is a CRM product which helps the customers of a Manufacturer's, Service Agency, to rectify the issues of the products bought from them. The customer can go through the self-diagnosis question and fix the issue with the product by himself or raise a ticket to Manufacturer or to the service Agency where he bought the product, They will analyze the defect in the product and send the service engineer to the customer place to fix the defect in the product. The customer will be provided with the schedule maintenance sheet along with the product he buys based on which he will be notified for the schedule based on the notification set for the product in the system.


●Responsible for Test Management participating the Backlog grooming, Sprint planning, Iteration planning, Release Planning scrum calls, Standup calls and Build retrospective

●Responsible for the Test Plan creation

●Handling the Task allocation for the team members and tracking the task completion

●Involved in preparation of Test estimation and Testing metrics

●Involved in Test scenario and Test case review

●Involved in Bug tracking and closure

Project No 3: CEC Customer Engagement Center

Client : JELD-WEN

Testing Tool : Bright Works

Role : Offshore Test Lead

Duration : August 2016 To Till April 2017

Customer Engagement center is a customer support application built in PEGA. JELD-WEN CEC application provides two types of customer service, CEC application Caller management and Case management. In Caller Management, the dealer or the Customer calls the CEC application representative CCR for Queries regarding the product he purchased in Jeld Wen, Quote regarding the Jeld Wen products available or regarding Service request for the purchased product. Once the Dealer/Customer Calls in a new Interaction is created. The CCR gets the Details of the Caller and searches his record and updates the customer record with the query he has called in for and the resolution provided to him. If new Caller is first time caller a customer record is created and the details of the call and the resolution provided are captured corresponding to it.

In Case Management, The Dealer/customer logs into the Dealer Self Service portal (DSS) and creates a DSS request for the issues regarding Jeld wen product purchased. The request is routed to the Work basket of the CCR group. The CCR logs into the CCR portal selects the DSS request and provides the resolution for the request raised by the Dealer/customer, The DSS request is routed back to the Dealer/ customer for the feedback on the resolution. Based on the Dealer/customer positive feedback the DSS request is brought to closure else on negative feedback the DSS request is assigned back to the CCR for resolution. The process is repeated until the DSS request is brought to closure.


●Involved in Requirement gathering and Analysis.

●Responsible for the Test Plan creation

●Create Test scenarios and Test cases

●Executed the test cases and involved in raising bugs tracking and bringing them to closure

●Worked as staff augmentation resource, coordinating directly with the client

●Involved in the standup calls with developers

●Involved in Test Report creation

●Created the Test metrics in Agile methodology

●Responsible for the build retrospective meeting

Project No 4: Audatex-VDS

Client : Audatex-VDS

Testing Tool : ETL Testing (Pentaho),QC11

Role : ETL, Automation, Manual Test Lead,

Duration : July 2015 To Till August 2016

Audatex VDS is an Automobile Service estimation application. It was migration project from existing Oracle forms to Angular JS. The application is used to maintain the Vehicle parts details, pricing list, the labor details and pricing list for labor services used for replacing or repairing the parts. This VDS (Vehicle Data system) application is used to estimate and bill automobile services in USA and Canada. It contains all the vehicle id vehicle name, vehicle edition, style, Parts within the vehicle their price and labor needed to service vehicle and their corresponding pricing details etc. It is used to calculate the service charges based on the price of the parts to be replaced and labor cost involved and the time taken in US and Canada.


●Responsible for the Test Plan creation

●Involved in User Story status tracking

●Involved in Test Report creation

●Handled the off-shore testing team of 7 resources

●Involved in preparation of Test estimation and Testing metrics

●Involved in Test scenario and Test case review

●Facilitated the standup calls with developers

●Involved in Bug tracking and closure

●Involved in ETL testing of Back end data factory process.

●Responsible for the build retrospective meeting

Project No 5: Micros

Client : Micros

Testing Tool : SBM (SERENA Business Manager)

Role : Test Lead for offshore Team

Duration : March 2011 To June 2011

Micros Client is a leading Hospitality product provider whose products like PMS, CRM products were being widely used across globe. Client hold a huge team of development and support teams on site in Florida and had outsourced the support and development of some products to Virtusa. Micros is migrating from opera5 to opera9 by enhancing the application. Opera hotel rooms are categorized based on their facilities, specialties and features. The user is able to book rooms based on their needs. The Rooms are charged based on the facilities of the room booked. Virtusa is involved in maintenance of existing Opera5 application and development and testing of the existing and enhanced version of micros Opera 9.


●Analyzed Requirements and created Test Plan

●Designed the Test Scenarios

●Involved in Test script review

●Designed and executed the Test Case

●Involved in preparing Test summary and Test Scripts

●Involved in raising Functional Design review comments

●Involved in preparing and updating RTM based on the requirement changes

●Involved in Functional and Regression Testing

●Involved in Updating Test Cases depending upon the Functionality

●Involved in Bug Tracking using Back Tracking Tool

Project No 6: MDM (Market Discovery Marketing)

Client : Truven Health Analytics

Testing Tool : ETL Testing (Informatica), Jmeter, Rally

Role : ETL, Manual and Performance Test Lead

Duration : June 2011 To June 2015

MDM is a customer relationship product used to capture patient and prospect demographics details. It helps the clients to focus their business on narrow population groups based on their needs available in particular geographic location. MDM maintains relationships of clients with the patients and prospects which helps to initiate profitable business. MDM collected the details of the patients in a particular demographic. MDM creates lists by using various Exclusion and Inclusion based their medical diagnosis the cost of treatment for the treatment and the people’s Financial status. Creates campaigns based on the list created. Identifies people in the campaign as prospects for the hospital and these analytics help improve the business of the hospitals.


●Involved in Scrum calls, Sprint Planning, Iteration Planning, Release Planning and Back log grooming.

●Involved in Product Backlog grooming, Sprint Planning, Iteration Planning and Release Planning and build retrospective meeting on Agile process.

●Involved in ETL testing of Back end data factory Test cases in Informatica 8.6. Analyzed Requirements and created Test Plan.

●ETL testing (Source -> Staging -> Target) was done based on the source to target mapping document.

●Preformed Column Count Verification

●Involved in Harsh table creation and testing.

●Involved in Front End application testing part.

●Involved in Preparation and Execution of System Test Case.

●Involved in performance testing using Jmeter for Inclusion and Exclusions in List creation

●Involved in Preparing Daily, Weekly and monthly defect reports of the team.

●Task management in chorus.

●Involved in preparing QA metrics.

Project No 7: Skillport

Client : SkillSoft Corp., USA.

Testing Tools : Test Track Pro

Role : Manual Test Lead Managing offshore team

Duration : October 2010 To March 2011

SkillSoft Corporation is a leading provider of enterprise e-learning, with learning resources targeted at business and IT professionals. SkillSoft's multi - modal learning solutions support and enhance the speed and effectiveness of formal and informal learning processes and integrate SkillSoft's in-depth course ware, learning management technology and support services. Skill soft provides features to assign courses to the user or User groups and track the course completion. Skill soft has engaged Virtusa to provide QA test support for Skillport application. I have done functional and Regression testing in Skill soft Compliance Project which follow Agile model.


●Analyzed Requirements and created Test Plan.

●ETL testing (Source -> Staging -> Target) was done based on the source to target mapping document.

●Preformed Column Count Verification

●Hash Tables were created and tested.

●Orphan Record verification were done on courses which does not have completion

●Managing the Skillsoft Compliance Team

●Estimating Overall and Internal QA Cycles

●Involved in preparing Test summary and Test Scripts

●Involved in raising Functional Design review comments

●Involved in Functional and Regression Testing

●Generated and sent the Test report to client

Project No 8: Lorenzo Health Care System:

Environment : Dot Net, sql server

Testing Tool : Doors, QC

Role : Module lead of offshore Manual Testing team

Duration :January 2007 To September 2010

The Lorenzo Healthcare System is used to maintain all the medical history of each and every person in England. It provides unique National Health Service (NHS) number to each one, using this number we can view the complete medical details of that person. This number is given when a person's’ Birth is registered or when he is registered to the spine of the Data base. He can avail medical treatment in England by providing the NHS number and all the medical information of the patient will saved database. The patients are of three types Outpatient, Inpatient and Day care patient. All the hospitals are linked together the patient can give his NHS number and get the treatment. A patient can also be referred to other specialists for a specific treatment. All the medical details of the patient will be saved and can be retrieved using the NHS number. Lorenzo consists of three applications System configuration, Main application and Profile editor. The entities like Health Organization, Service points, and location and care services, Security group are created in System configuration. The Patient details like patient birth, patient registration, referrals made and other medical details are captured in the Main application. The configuration of mandatory values in application is done in profile editor.


●Designed the Test Scenarios.

●Designed and Implemented the Test Cases.

●Involved in preparing Test summary and Test Scripts.

●Involved in raising Functional Design review comments.

●Involved in Functional and Regression Testing.

●Involved in Updating Test Cases depending upon the Functionality.

●Involved in Bug Tracking using Back Tracking Tool.

●Involved in Test script review.

Personal Details

Name : Palanivel Rajan

Father’s Name : Bose

DOB :21st March 1980

Contact this candidate