MOHAMED SALEH SOLIMAN

Hadayek El Ahram, St ** A, No 184

Giza, Egypt Telephone: (202-********

Mobile: (20-011********

E-mail: adbxv3@r.postjobfree.com

CARRER OBJECTIVE

·Seeking a Challenging opportunity where my educational and field experience will be best effecient.

Education

·Bachelor of tour guiding from High Institute for Tourism & Hotels 6th of October (2003-2008)

·Grade: good

·Language . English, Italian

·1989-2002 : High school from DHS language school

SKILLS

Computer Skills:

·Excellent Knowledge of word and Internet

·Excellent knowledge of outlook and email management

·Excellent Knowledge of Power point.

·Excellent knowledge modern software like IOS and MAC

Language Skills:

·Native Tongue Arabic

·Fluent command of both written and spoken English

·Good command of Italian

·Beginner phase Chinese

WORK EXPERIENCE

Vodafone UK :(Dec 2018-Oct 2019) WWW.Vodafone.co.uk

Joined as International account advisor and my job rule was to handle complaints and inquiries for Vodafone UK's customer and the work is ruled according to international standards of VIS(Vodafone International Services)

HTC UK : (Jul2016-Dec 2018)

Www.htc.co.uk/contactus

Www.htcvive.co.uk/support

HTCUK and Ireland technical support Via Chat and Email.

Responding to HTC smartphones and HTC Vive users in UK and Ireland through contact us and social media Channels.

Vodafone UK :(Nov2015-July 2016) WWW.Vodafone. co.uk

Joined as International account advisor and my job rule was to handle complaints and inquiries for Vodafone UK's customer and the work is ruled according to international standards of VIS(Vodafone International Services)

Bright Sky Travel Sharm el Shiekh: (March 2015-Nov2015) WWW.BrightSky.com

Work as a tour guide for Thomas Cook customers in Sharm el Shiekh, Dahab, Taba,Ras Muhammed Natural park.

My job was to give all related information of the Daily visited destinations (historical +geograghic+present information)

Also head to different spots in Red Sea for snorkeling and diving trips.

Lead trips to dessert for Safari And sand buggies and Camel riding.

One of the main role for this job is to meet arrivals in Sharm ElShiekh international airport and give all proper information for accommodation and spending their holiday in South Sinai.

Vodafone Egypt: WWW.Vodafone.com.eg

·Vodafone CC Senior Representative Premium and Nightshift team(6/6/201*-**-****)

·Responding to premium customers requests and complaints.

·Handling Account angel and corporate end users requests.

·Handling Vodafone employees accounts

Bright Sky travel:WWW.BrightSky.com

·Airport Rep in Bright sky travel (OCT 2009-JUN2010)

·Handling airport traffic in Hurghada airport and organizing the flight arrivals and departure with the transportation to accommodation locations in Hurghada, Safaga, Masra Alam.

·Tour Leader in Bright Sky travel, Excursion team (JAN2009-OCT2009)

·Handling different tipes of trips for different nationalities (Safari, snorkeling- Cairo and Luxor over day trips, city tour )

·From May 2007 to Nov 2008 ETAA ( Egyptian Travel Agent association as administrative officer WWW.ETAA.com

·From Nov 2006 to April 2007 Nile Travel International ( Tour Operator)WWW.Niletravel.com

·From June 2003 To May 2006 English guide Golden Eagle Papyrus institute beside Chinese level 01

PERSONAL SKILLS

·Work under high pressure .

·Problem Shooter .

· Helpful and fast responder.

·Team leader and Can manage huge groups.

·Fast learner & Flexible.

·Instant translator (English –Arabic, Vice versa)

·Wide knowledge of world history and civilizations.

·Strong negotiation skills

·Efficient sales skills and multi task handling of sales cases

INTERESTS

·Reading, Playing Music, Swimming and Shopping.

PERSONAL INFORMATION

·Date of Birth: 08/27/1986

·Marital Status: Married

·Military situation: Exempted

Contact this candidate