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Customer Service Medical

St. Petersburg, FL
February 22, 2020

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Elizabeth Ybarzabal 727-***-**** St. Petersburg, Fl 33716

Summary of Qualifications:

Software: Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook), Medical Manager, Cerner, PowerChart,

SoftMed, Epic, Legacy, OnBase, Willow Ambulatory, Ascent Capture and Adobe Creative Suite

(Acrobat Professional and Photoshop)

Skills: Communicates well verbally and through writing, types 35 wpm, attentive to detail, customer service oriented,

highly organized, works well independently or with a team to accomplish targeted objectives


BAS – 2022 Health Information Administration St. Petersburg College Clearwater, Fl

AA – 2016 General St. Petersburg College Clearwater, Fl

Certificate – 2009 Medical Billing and Coding Ultimate Medical Academy Clearwater, Fl

Relevant Course Studies:

●Medical Terminology

●Anatomy and Physiology

●Abstraction of Coding

●CPT, ICD-9, and HCPCS Coding

●Medical Insurance Processing

Payment Posting

Work Experience:

DDS Lab, LLC Tampa, Fl 6/2019 - Present

Customer Service Representative

Promptly answer all incoming calls and made outbound calls to customers.

Schedule pick-ups and order shipping supplies.

Assist Account Managers with follow-up calls needed to ensure proper support to each territory.

Ensure case issues are resolved within the expected time frame and customers receive follow-up calls as needed to achieve turnaround time expectations.

Ensure cases are placed on hold for additional follow-up and clearing cases from hold when available.

Provide accurate, polite and prompt assistance and advice to customers.

Be responsive and courteous to customers and customer complaints.

Monitor and respond to emails within a timely manner.

Ensure that all information is written and documented in all customer and case management systems.

Tampa General Hospital Tampa, Fl 8/2014 – 04/2018

Data Integrity Specialist II

●Reviewed, researched and resolved problems and errors concerning the medical record number, the electronic and paper health records, and the hospital information system databases in order to preserve the integrity of the patient’s medical information, which may result in increased patient safety.

●Responsible for the oversight and auditing of key data integrity domains and performing all duties necessary to maintain the integrity of electronic health data, including proactively reviewing clinical data prior to public dissemination and updating HIM Management of any concerns.

●Certified and trained to actively participate on the Decontamination Code Green Team.

All Florida Orthopaedic Associates St. Petersburg, Fl 1/2010 – 6/2012

Medical Records Custodian

●Collect, Prep and Scan paper charts into patient’s EMR.

●After scanning charts, ensure the quality and accuracy of scanned PHI.

●Release of Information to patients, Doctor’s Offices, Attorneys/Subpoenas, Workman’s Compensation and Social Security Disability requests.

Select Staffing – Morton Plant Hospital Clearwater, Fl 8/2008 - 11/2009

Health Information Management Technician II

●Collect paper charts from the patient floors and prep them for scanning.

●After scanning, ensure the quality of each scanned page and index the PHI into the patient’s EMR.

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