Administrative Assistant Customer Service

CHERAISI BRENDA CHERUTO

CELL: 071*******

EMAIL: ****************@*****.***

CAREER SUMMARY

I am an experienced customer service and administrative assistant. I have three years of experience in customer service and administrative assistant. I seek engagement with entities that provide an opportunity for growth with my career path move and to be continually challenged and stretched beyond comfort zone. Competent in team management, customer relation management, problem solving and excellent communication.

EDUCATION

YEAR INSTITUTION QUALIFICATION

July 2018 to Institute of Human Resource Certified Human Resource Date Management Practitioner

2014 to 2016 Zetech University Diploma in Human Resource Management

2009 to 2013 St.Teresas Girls Kenya Certificate of Secondary Education

PROFESSIONAL SKILLS

• Ability to grasp product knowledge to address customer questions and complaints

• Team Management

• Account management

• Client retention

• Excellent Communication

WORK EXPERIENCE

February 2017 to date

Customer service/Administrative assistant

Techsavanna Company limited

KEY RESPONSIBILITIES

My main focus is ensuring good relationship with clients, contractors, staff and suppliers. My key responsibilities are:

.

Responsible for answering customer queries, problem solving and providing detailed information.

Working cooperatively with key team members, clients and vendor

Organized workflow to meet customer time frames.

Customer care assistant

Writing letters and emails on behalf of other office staff. Booking conference calls, rooms, taxis, couriers, hotels etc. Maintaining office equipment.

Provide information to internal colleagues or external enquirers.

.

March 2016 -November 2016 : Marketer

Zetech University

KEY RESPONSIBILITIES

Career fair representative.

Acting as a point of contact to all visitors and inquiries. Actively seek out new sales opportunity through cold calling, networking and social media

Daily report .For new students.

Students Registration and admission.

Taking through new students courses offered by the institution and advising them based on qualification and student interest. Receiving mails answering calls and forwarding to directed office.

Achievements

• Met set targets.

• Maintained quality results by adhering to standards and guidelines; recommending improved procedures.

January 2016 to March 2016: Nairobi City Council

Human Resource Officer

KEY RESPONSIBILITIES

Organizing induction for new employees and attachees Registry -filling documents and keeping confidential files under key and lock

Salaries department - Computing of personnel remunerations, processing allowances such as leave, transport, uniform and preparing payment vouchers.

Employees’ relations - procedures governing discipline matters, show cause letters, warning, suspension,

interdiction and dismissal.

Appointments-regulation and procedures on staff recruitment, deployment and transfers.

Trainings

April 2019 : Advance excel

Corporate Staffing

August 2019: Human Resource practical skills

Corporate Staffing

REFEREES

Ms. Stella WakeshoNinah Mrs. Millicent Chepkoech Mr. Samuel Mwangi Program Manager

Art and Abolition Marketing Manager Human Resource officer Cell: 071******* Royal Media Services Zetech University ***********@*****.*** Cell: 072*-***-*** 07232885

********@*****.***

******.******@******.**.**

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