CHERAISI BRENDA CHERUTO
I am an experienced customer service and administrative assistant. I have three years of experience in customer service and administrative assistant. I seek engagement with entities that provide an opportunity for growth with my career path move and to be continually challenged and stretched beyond comfort zone. Competent in team management, customer relation management, problem solving and excellent communication.
YEAR INSTITUTION QUALIFICATION
July 2018 to Institute of Human Resource Certified Human Resource Date Management Practitioner
2014 to 2016 Zetech University Diploma in Human Resource Management
2009 to 2013 St.Teresas Girls Kenya Certificate of Secondary Education
• Ability to grasp product knowledge to address customer questions and complaints
• Team Management
• Account management
• Client retention
• Excellent Communication
February 2017 to date
Customer service/Administrative assistant
Techsavanna Company limited
My main focus is ensuring good relationship with clients, contractors, staff and suppliers. My key responsibilities are:
Responsible for answering customer queries, problem solving and providing detailed information.
Working cooperatively with key team members, clients and vendor
Organized workflow to meet customer time frames.
Customer care assistant
Writing letters and emails on behalf of other office staff. Booking conference calls, rooms, taxis, couriers, hotels etc. Maintaining office equipment.
Provide information to internal colleagues or external enquirers.
March 2016 -November 2016 : Marketer
Career fair representative.
Acting as a point of contact to all visitors and inquiries. Actively seek out new sales opportunity through cold calling, networking and social media
Daily report .For new students.
Students Registration and admission.
Taking through new students courses offered by the institution and advising them based on qualification and student interest. Receiving mails answering calls and forwarding to directed office.
• Met set targets.
• Maintained quality results by adhering to standards and guidelines; recommending improved procedures.
January 2016 to March 2016: Nairobi City Council
Human Resource Officer
Organizing induction for new employees and attachees Registry -filling documents and keeping confidential files under key and lock
Salaries department - Computing of personnel remunerations, processing allowances such as leave, transport, uniform and preparing payment vouchers.
Employees’ relations - procedures governing discipline matters, show cause letters, warning, suspension,
interdiction and dismissal.
Appointments-regulation and procedures on staff recruitment, deployment and transfers.
April 2019 : Advance excel
August 2019: Human Resource practical skills
Ms. Stella WakeshoNinah Mrs. Millicent Chepkoech Mr. Samuel Mwangi Program Manager