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Customer Service Analyst

San Antonio, TX
February 23, 2020

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June Robinson

Fraud Analyst San Antonio, TX ***** 210-***-****

•Hands-on individual boasting a career involved in forensic analysis, digital investigations and client assistance. A gifted Business Analyst capable of making informed decisions while establishing trust with clients.

•Driven Business Analyst proudly offering over [5] years' experience in project management, data analysis and presenting information to clients. A determined professional known for crafting methodologies that are successful. Offering a relentless commitment to finding answers.

•Highly trained individual boasting a career involved in reviewing accounts and uncovering issues. A gifted business analyst capable of determining risk levels and communicating effectively with clients and internal personnel.

Authorized to work in the US for any employer

Work Experience

Fraud Analyst

USAA - San Antonio, TX

January 2019 to June 3,2019

•Communicated effectively with customers and company personnel alike, utilizing active listening and interpersonal skills.

•Notified customers when fraudulent activity was detected in an effort to reduce impact

•Completed required investigations on referred files in a timely manner.

•Conducted reviews of specific transactions and reports that showed potential suspicious activity.

•Identified fraud patterns and anomalies through the effective analysis of large quantities of data.

Fraud Investigator

JP Morgan Chase - San Antonio, TX

April 2013 to January 2019

•Fraud Investigator with over 5 years experience in identifying fraudulent activity. • Problem solver with great communication skills

•Multi tasker

•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

•Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.


3rd Special Forces Grp - Fort Bragg, NC

February 2007 to March 2013

•Reviewed and corrected budget estimates and proposals for completeness, accuracy and conformance with established regulations.

•Prepared operation plans and orders to support security of resources and installations.

•Supervised and managed the administration of property records totaling more than $50 million. • Reviewed and implemented contingency plans and procedures for finance and accounting services in war zones.

•Maintained complete accountability during redeployment of all sensitive items and communication equipment.


Bachelor of Science in Finance in Finance

Purdue University - West Lafayette, IN


Excellent multi-tasker (7 years), Financial Services (6 years), Forensic (5 years), MS Office (5 years),

Multi-Tasker (10+ years), Customer Service (10+ years), Call Center (6 years), Investigation (8 years),

Investigator (10+ years), Fraud Prevention (6 years)

Additional Information


•Forensic research


•Excellent multi-tasker

•Strong organizational skills

•Banking and financial services background

•MS Office proficient

•Time management


•Rationale Requisite Pro

•Fidelity Banking Suite


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