Jack Ferrence
Ormond Beach, FL *****
386-***-**** adbv1t@r.postjobfree.com
EXPERIENCE SUMMARY
I have successfully performed many roles as an Information Systems Technician. I have excellent customer service and communication skills in providing infrastructure support and troubleshooting/problem resolution, both desk-side and remotely. My versatile programming expertise is transferrable to multiple industries, and I enjoy the challenge of learning new technology. Able to work independently, I am also a collaborative, people-oriented contributor to cross-functional teams.
SKILLS SUMMARY
Hardware Configuration Software Install LAN Connectivity System Security Phone & Online Support User Training Problem Diagnosis Maintenance & Repair Preventive Service Issue Resolution
Operating Systems: Windows Platform, LuminX, TriZetto, Elke System, Microsoft Office Networking: Lans/Wans, VPNs, Routers and Firewalls PROFESSIONAL EXPERIENCE
Independent Consultant, Ormond Beach, FL 2012 – Present IT Technical Support
• Evaluate existing software and hardware to determine where improvements can be made
• Software and hardware installs, troubleshooting and issue resolution Medsave, Ormond Beach, FL
Systems Specialist 2010 – 2012
• Performed daily operations to maintain LuminX software for a health benefits management firm
• Reformatted incoming client files to load and update the software
• Built and enhanced programs to meet client-specific requirements
• Maintained all the office hardware, including the network servers, PCs, printers, fax and copy machines
FBMC, Ormond Beach, FL 2007 – 2010
Systems Specialist
• Performed daily operations to maintain the TriZetto software for a large employee benefits management company
• Reformatted files to load and update the software
• Built and enhanced programs to meet client- specific requirements
• Maintained all the office hardware, including the network servers, PCs, printers, fax and copy machines
Brown & Brown Benefits Inc., Daytona Beach, FL 1998 – 2007 Systems Operator
• Performed daily operations involved in running the check cycles for a national independent insurance intermediary.
• Responsibilities included processing checks and check registers and balancing accounts for 50 clients
• Maintained the equipment for daily operations
Volusia County School Board, Daytona Beach, FL 1992-1998 Maintenance Specialist
• Performed daily operations to support and maintain the Elke System software
• Used an AS400 system to develop and run reports for the management team
• Supervised three employees in the management of work orders, software and hardware for all facilities in the 13th largest public-school system in the state of Florida EDUCATION
Robert Morris University, Pittsburgh, PA
Management Information Systems & Accounting