Resume

Sign in

Customer Service Software

Location:
Orlando, FL
Posted:
February 20, 2020

Contact this candidate

Resume:

Jack Ferrence

Ormond Beach, FL *****

386-***-**** adbv1t@r.postjobfree.com

EXPERIENCE SUMMARY

I have successfully performed many roles as an Information Systems Technician. I have excellent customer service and communication skills in providing infrastructure support and troubleshooting/problem resolution, both desk-side and remotely. My versatile programming expertise is transferrable to multiple industries, and I enjoy the challenge of learning new technology. Able to work independently, I am also a collaborative, people-oriented contributor to cross-functional teams.

SKILLS SUMMARY

Hardware Configuration Software Install LAN Connectivity System Security Phone & Online Support User Training Problem Diagnosis Maintenance & Repair Preventive Service Issue Resolution

Operating Systems: Windows Platform, LuminX, TriZetto, Elke System, Microsoft Office Networking: Lans/Wans, VPNs, Routers and Firewalls PROFESSIONAL EXPERIENCE

Independent Consultant, Ormond Beach, FL 2012 – Present IT Technical Support

• Evaluate existing software and hardware to determine where improvements can be made

• Software and hardware installs, troubleshooting and issue resolution Medsave, Ormond Beach, FL

Systems Specialist 2010 – 2012

• Performed daily operations to maintain LuminX software for a health benefits management firm

• Reformatted incoming client files to load and update the software

• Built and enhanced programs to meet client-specific requirements

• Maintained all the office hardware, including the network servers, PCs, printers, fax and copy machines

FBMC, Ormond Beach, FL 2007 – 2010

Systems Specialist

• Performed daily operations to maintain the TriZetto software for a large employee benefits management company

• Reformatted files to load and update the software

• Built and enhanced programs to meet client- specific requirements

• Maintained all the office hardware, including the network servers, PCs, printers, fax and copy machines

Brown & Brown Benefits Inc., Daytona Beach, FL 1998 – 2007 Systems Operator

• Performed daily operations involved in running the check cycles for a national independent insurance intermediary.

• Responsibilities included processing checks and check registers and balancing accounts for 50 clients

• Maintained the equipment for daily operations

Volusia County School Board, Daytona Beach, FL 1992-1998 Maintenance Specialist

• Performed daily operations to support and maintain the Elke System software

• Used an AS400 system to develop and run reports for the management team

• Supervised three employees in the management of work orders, software and hardware for all facilities in the 13th largest public-school system in the state of Florida EDUCATION

Robert Morris University, Pittsburgh, PA

Management Information Systems & Accounting



Contact this candidate