Previous experience in IT, customer service, or other related fields
Strong troubleshooting and critical thinking skills
Printer/copier and laptop/desktop experience, technical training
Computer skills including Microsoft Office Products, networking, and internet browsers
Provide on-site and remote tech support and assist with technological problems
Proficient working with different types of servers, storage devices
Install and repair of satellite systems commercial and residential based
printers, laptops and computers with different operating systems
providing Tech support for third-party companies
Licensed and proficient in most of Dell and IBM servers, storage systems, Apple, Lenovo, HP, Dell computers and laptops, HP, Lexmark, IBM, Dell Printers.
Have a great attitude, enjoy helping people and working with other employees
Strong communication skills, organizational skills, and time Management
Positive and professional demeanor and ability to build rapport with clients
Able to multitask work well independently, as well as following directions
Ability to maintain and complete accurate record keeping and processing of paperwork.
Self-motivated, detail-oriented and strong problem-solving skills.
Ability to perform all duties with professionalism, courtesy, and tact in a call center environment
Computer competency in a Windows environment with emphasis on Outlook and web-based applications
Able to work cooperatively with others, to be a part of a team, to work together and willing and able to document knowledge and share with others
Strong technical aptitude and hands-on experience with Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, Office 365 and Microsoft Office
2017 – February 2020
As senior Technician in Worldwide Tech Services worked on Hughesnet Satellites for commercial and residential customers and maintaining a large inventory of parts and tools.
Warranty repairs for the companies including Apple, IBM, Dell, Lenovo and provide helpdesk support for third-party companies.
June 2014-June 2017
Worked as self-employed contractor installing, upgrading and repairing Hughesnet Systems at the customer’s sites. In addition, worked on jobs for online employers on different platforms.
August 2006 –June 2014
As senior technician, Worldwide Tech Services worked on Hughesnet satellites for commercial and residential customers and maintained a large inventory of parts and tools. Also provided warranty repairs for the companies including Apple, IBM, Dell, Lenovo and Lexmark.
Associate Degree in Information Technology Networking June 2004
J. Sargeant Reynolds Community College Richmond, VA