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Senior Business Analyst

Houston, TX
February 18, 2020

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Kristen Brown

**** ***** *** *****, *********, TX 77471

832-***-**** -

Professional Summary

Highly effective Business Systems Analyst with 15+ years of experience in all aspects of the software development life cycle. Expert on developing and implementing successful business solutions that drive productivity and growth.


Team leadership

Agile methodology

Business analysis

Requirements gathering

Solution testing and implementation

Production support


Project management

Excellent problem-solving abilities

Excellent communication skills


Bachelor of Business Administration: Management Information Systems

The University of Texas - Austin, TX

Double Majored in MIS and Business Honors Program

Participated in the Business Honors Program Brass Ring Project

Interned at Applied Materials, Global Technical Training Division

Member of Management Information Systems Association (MISA)

Member of Alpha Lambda Delta and Phi Eta Sigma National Academic Honor Societies

Recipient of Dow Scholarship

Work History

10/2019 to 12/2019

IT Business Analyst Senior

Kirby Corporation – Houston, TX

Hired as a senior level analyst to assist the business analysis team and serve as a mentor for junior analysts

Learned the application and was able to offer value quickly with minimal training

Using Agile Methodology, worked with the development team and subject matter experts to deliver new software features

Upon arrival, began documenting application standards to be utilized by the business analysis team when designing new features

Documented requirements in Target Process and designed software changes and new features to be completed by the development team

Worked directly with developers to implement solutions

Assisted QA team with writing test cases and testing

Conducted user demos on new functionality

2009 to 09/2019

IT Systems Analyst Senior

Stewart Title - Technology and Business Services – Houston, TX

Using Agile Methodology, worked with development team, end-users, subject matter experts, and leadership team to design, develop, and implement software solutions

Worked on multiple projects/applications, including custom and off-the-shelf apps – Stewart National Automated Pricing Program, Customer Management, SureClose, AIM+, Wire Information Management System (integrated with banks via SWIFT network), Dynamics 365 (integrated with ECM), and Oracle UCM with custom built UI (integrated with multiple applications)

Worked directly with end-users and stakeholders to gather requirements for software bug fixes, new features, integrations and migrations

Created use cases and data flow diagrams

Documented requirements in Microsoft Team Foundation Server; designed software changes and new features to be completed by the development team

Worked with software developers to implement solutions

Managed multiple testers and created test plans, requirement traceability matrices for projects where a separate QA team was not utilized

Wrote and ran test cases using Microsoft Test Manager

Documented testing status in testing logs and reported to management; maintained defect report

Completed any necessary testing prior to release: functional testing, end-to-end testing, regression testing, integration testing, exploratory testing, happy path testing

Worked with end users to demonstrate new functionality and conduct User Acceptance Testing

Created documentation for customer support to utilize when troubleshooting issues with related software products

Trained customer support team members on changes and new features for related software products

2008 to 2009

Lead Business Systems Analyst

Carlile Transportation – Anchorage, AK

Tested and helped implement a new ERP system for 500 users at 11 branches across the U.S

Gathered requirements from users, created use cases, and researched how to accomplish their needs within the system and with custom enhancements from the software vendor

Worked with the vendor's software analysts and developers to create custom code, custom reports, and to fix software bugs

Ran daily queries for Billing, Accounting and upper Management

Ran SQL scripts to mass-update data to assist the billing department and reduce unneeded manual data entry

Managed all EDI related setup and testing

Tested all software updates, custom code, and scripts provided by the software vendor

2006 to 2008

Software Analyst

Stewart Title - Property Info Corp – Houston, TX

Utilized Agile Methodology and Test-Driven Development to complete software development projects

Gathered requirements from Product Management and end users

Documented requirements and created use cases

Analyzed requirements to design software solutions

Created prototypes based on requirements

Conducted paper prototyping sessions with end users

Conducted usability testing with end users

Managed the testing process for my projects - created requirements traceability matrices, test plans, and test cases; executed tests, documented test results in test logs; maintained defect reports

Created automated tests and wrote test scripts using Fitnesse

Tested XML with Soap UI

Created coded UI tests using MS Test Manager

Created a User Interface Design Standards document that was approved by management and used as a guide for software analysts on our team

Began creating Requirements Gathering templates for our team to use in order to have a consistent approach when gathering requirements

2005 to 2006

Business Analyst/Project Manager

Imagitek, Ltd – League City, TX

Managed multiple software development projects for external clients for the Prodagio Software Suite on the Documentum platform

Obtained and analyzed user requirements and created use cases

Created project specifications and prototypes

Managed project time frame, resources and risks

Facilitated project meetings

Created and managed project documents - project action logs, project specs, test plans, QA plans, user acceptance testing logs

Managed the testing process for projects - created and executed test plans, documented test results

2004 to 2005

Business Systems Analyst

Trident Insurance Services, LLC – San Antonio, TX

Helped manage software development projects - obtained and analyzed user requirements; created project specifications, use cases and prototypes; helped manage project resources; facilitated project meetings

Created and managed project documents using BrightWork software

Performed QA for all Trident systems - Polaris, Voyager, TPA, IT Ticket, Reporting

Managed the testing process for all projects - created and executed test plans and test cases; documented test results and reported on progress

Trained users on new functionality for all Trident systems

Analyzed project processes for areas of improvement and presented to management

2003 to 2004

Customer Support and Training

Periscope Holdings, Inc – Austin, TX

Completed software development projects - obtained and analyzed customer requirements, managed project resources to complete projects within specified time frame

Performed QA for the BuySpeed Online software

Created and modified test plans and test cases

Trained customers on BuySpeed Online software at customer sites across the US

Provided customer support for BuySpeed and BuySpeed Online software

Analyzed customer support processes; Created plans for improvement and presented to management; Implemented plans with management approval

Created and maintained help documentation

Created and modified custom reports for customers using Sybase InfoMaker software

Made changes to company website as needed

2002 to 2003

Network Administrator

Hill Country Dairies – Austin, TX

Maintained Citrix MetaFrameXP connecting branches in Austin, San Antonio, Corpus Christi, Victoria, and Houston

Maintained and managed SQL Server 2000 in conjunction with Great Plains Dynamics Software

Produced reports for management including sales and gross profit analysis

Trained users how to perform tasks using the Dynamics software

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