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Manager Customer Service

Henderson, NV
February 19, 2020

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Lovely Desiree A. Roberts


To obtain a position within an organization that builds upon my collegiate skills and work history. To work in an environment where my skills are utilized to the maximum potential.

Scholastic Record:

Southwestern University 2007-2014

B.S. Physical Therapy Philippines

St. Francis of Assisi School 2003-2007

H.S. Graduate Philippines


Problem Solving

Innovative Skills

Ability to Analyze

Knowledge Of Anatomy

Communication Skills

Oral & Written Skills

Detail Oriented

Computer Knowledge

Phone Etiquette

Ability to Multi-Task

Time Management Skills

Leadership Skills

Medical Terminology

Physical Therapy Modality

Data Entry


Filing Alpha/Numeric

Clerical Knowledge

Microsoft Office Knowledge

Ability to Delegate

Work History:

Somerpointe Resorts 08/2019-Present

Call Center Administration Las Vegas, NV

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to: Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications. Handles customer service calls to include date changes and general package information. Responsible for professionally and courteously handling escalated guest issues. Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center

Accessible Space 07/2018-08/2019

Lead Tech (Promotion) Las Vegas, NV

Provide guidance within the residential facility to ensure compliance. Continuous inventory of client prescriptions, and staff documentation. Provide required personal assistance services daily to ensure proper care of clients and train staff to follow suit. Provide functional skills training and direct staff accordingly. Monitor all site and client activities and report. Maintain and train staff on accurate charting with state and company policies. Partake in leading staff meetings monthly. Serve as the point of contact to facilitate strong communication between clinical staff and Rehab Techs in gathering and dispersing information. Quality assurance and monthly paperwork preparation.

Accessible Space 11/2015-08/2019

Rehabilitation Tech Las Vegas, NV

Provide shared personal assistance services 24 hours per day to ensure client health and safety. Provide grooming, hygiene, transferring, toileting, and dressing assistance to the clients we serve. Provide functional skills training under the direction of the clinical team and supervisor. Assist in implementation and monitoring of resident behavior management and treatment plans.

Good Sheppard Rehabilitation 01/2017-3/2019

Admission Clerk/Front Desk Las Vegas, NV

Receive referrals from local Dr. Offices. Contact patients for potential admit with the program. Verify insurance authorization for each client prior to admit. Complete client entry into database to complete admission within the facility’s program. Provide answers on client status via incoming calls and/or outgoing calls. Verify all necessary documentation is provided to ensure clients entry within the program. Act as a point of contact between client and insurance companies when questions arise. Heavy clerical work to ensure documentation and client information is kept organized and confidential.

Good Samaritan Pulmonary & Physical Therapy 09/2015-12/2016

Physical Therapy Tech Las Vegas, NV

Observe patient during treatment to compile and evaluate data on patient’s responses and progress. Instruct and assist clients practicing exercises and functional activities under the direction of the medical staff. Confer with physical therapy staff and others to discuss and evaluate patient information for planning, modifying, and coordinating treatment. Measure patient range of motion, body parts, and vital signs to determine effects of treatments for patient evaluations. Administer active and passive manual therapeutic exercises.

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