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Customer Service Manager

Location:
Lagos Mainland, Lagos, Nigeria
Posted:
January 13, 2020

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Resume:

Okoli, Kindness Bidemi

*, ******* ******, *** ****** way, Okota, Lagos State

Mobile: +234 806-***-**** Email: adbahs@r.postjobfree.com

https://www.linkedin.com/in/kindness-okoli-127877162

PROFESSIONAL SUMMARY

A resourceful and achievement-driven professional with cognate experience in Front Office Management, Customer Support, Administrative Support, Quality Control Analysis, Process Management And Laboratory Management; A digitally proficient tutor/motivator with deep knowledge of chemistry and a passion for delivering on assignments efficiently and promptly; currently open to opportunities to build corporate relationships and provide innovative solutions that accelerate corporate growth.

CORE COMPETENCE

●Front Office Management • Customer Support • Administrative Support

●Complaint Resolution • Logistics Support • Pharmaceutical Process

●Quality Control • Process Management • Laboratory Management

●Report Writing • Tutoring/Motivation • Microsoft Office

CAREER SUMMARY

●B.Tech. (Nigeria)

●Front Desk at Nat Okoli and Associates

●Chemistry Teacher at Christ Model College

●Quality Control Analyst at Gemini Pharmaceuticals

●Process Intern at CLATESS Pharmaceuticals and Cosmetics Limited

WORK EXPERIENCE

PERSONAL ASSISTANT

Jclean Services, Lagos 4/2019 - present

Job Roles:

●Acting as first person of contact: dealing with correspondence and phone calls.

●Managing diaries and organising and scheduling meetings and appointments, often controlling access to the manager.

●Booking and organizing travel, transport and accommodation.

●Reminding the manager of important date/task and deadlines.

●Take minutes and dictations.

●Typing, compiling and preparing reports.

●Miscellaneous task to support the manager to ensure that the business is being run properly and complying with legislation and regulations or conducting research.

FRONT DESK (INTERN) 4/2018 – 4/2019

Nat Okoli and Associates, Lagos

Job Roles:

●Managing the front desk and delivering overarching administrative support; which includes scheduling meetings, answering phone calls, checking in visitors.

●Interacting with clients and resolving customer complaints quickly and decisively

●Balancing multiple tasks while providing top level organization and logistics support.

CHEMISTRY TEACHER (NYSC) 5/2017 – 4/2018

Christ Model College, Sagbe, Ibadan

Job Roles:

●Taught Secondary School Students using innovative techniques that brought about an increase in percentage score

●Managed the school’s journals

●Conducted, supervised and graded Internal and external Examinations

●Assisted and counseled students in better understanding contents and performing better.

●Encouraged good morals and built student confident.

QUALITY CONTROL ANALYST (INTERN) 8/2015 – 5/2015

Gemini Pharmaceuticals, Lagos

Job Roles:

●Performed appropriate parameters of different water samples used in the pharmaceutical company.

●Analyzed in-process materials, raw materials, and finished goods on a routine basis.

●Visually inspected finished products for imperfections or other problems.

●Documented testing procedures, inventory forms, data capture forms, and equipment logbooks.

●Ensured the company followed safety and quality standards during all jobs.

●Wrote technical reports that included testing protocols, deviation reports, and trend analyses.

●Performed general Laboratory maintenance

PROCESS INTERN 8/2013 –12/2013

CLATESS Pharmaceuticals and Cosmetics Limited, Lagos

Job Roles:

●Investigated product, service, or procedure failures, and recommended corrections to improve the process in the future.

●Investigated questionable test results and reported issues to the relevant departments.

●Ensured the company followed safety and quality standards during all jobs.

●Identified problems in equipment or procedures, and took the steps necessary to correct the issues.

●Wrote technical reports that included testing protocols, deviation reports, and trend analyses.

EDUCATION

B.Tech, Chemistry 2016

Federal University of Technology, Owerri

PROFESSIONAL CERTIFICATIONS/TRAININGS

●LEAP Africa Employability Training July 2018

(Leadership, Emotional Intelligence, Work Ethics, Communication Skills, Building Self –confidence)

PERSONAL DEVELOPMENT/VOLUNTEERING

●TEDLagos February 2017

(Support team, Break Management, Speaker Management)

●SHE LEADS AFRICA January 2017

(Information Desk)

●TEDxGBAGADA November 2016

(Organizing team, Events and Planning, Registration Desk, Venue Setup)

ADDITIONAL SKILLS AND ABILITIES

●Excellent Communication and interpersonal skills

●Critical Thinking and analytical skills

●Strong human relations and problem solving Skills

●Strong Research and Report Writing skills

●Attention to details

PERSONAL INFORMATION

Date of Birth: 20th March, 1993

Sex: Female

Nationality: Nigeria



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